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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
253 Reviews

253 Reviews of Heritage GMC Buick - Service Center

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December 28, 2024

I’ve been dealing with Heritage for over 12 years. Their service department is the best. Sam is great to work with, and I wouldn’t trust any other dealer. More

by dcarmichael451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2024

The cost for parts and labor to replace a fuel filter was rediculus and was not communicated prior to the work being done. More

by jcallahan4135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

They did an awesome job with my oil change and the timing was very quick. More

by brendaliz421183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

The service is excellent and fast. Sam did a good job in explaining the service provided to the car. Will recommend to others. More

by philip.autencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

After I got home, I realized that that there was grease on the seat and resulting in getting grease on the back of a new jacket I was wearing. I have never understood why dealerships don’t cover seats whi More

by keithpair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
December 15, 2024

Marcus was very courteous, professional and friendly. Car was ready at least 3 hours ahead of scheduled. More

by dianefuhrman1463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Very courteous and professional My car was taken in at my appointment time and finished perfectly when I was told it would be? I couldn’t be more satisfied More

by tammyswigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quentin DeRossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Tittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty York
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Rhetta
December 14, 2024

I brought my vehicle in for recall service and oil change. Had to leave it and pick up next day no charge More

by charlotte.council68.cc
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan scott
December 14, 2024

I scheduled my appt at the wrong dealership and the service advisor was very accommodating and even got my vehicle done before the estimated time. Thanks so much! More

by marlenekamorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
December 12, 2024

Marcus was very helpful and my car was finished an hour ahead of time. Much appreciated. More

by roxb
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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