Heritage Honda Parkville

My service writer Erin Lober gave me excellent service Which I appreciate! She was courteous professional and extremely helpful with My service appointment needs. And was very Informative in my ques Which I appreciate! She was courteous professional and extremely helpful with My service appointment needs. And was very Informative in my questions about future Maintenance for my car. I am very pleased with my visit because of her attention She gave to my appointment. More

SUPERB CAR SERVICE, EXTRAORDINARY STAFF. ALL NURSES SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The quality of the work was impeccable, both the Director and the Manager of Servicing were engaged with me about the needs of my car. The Leadership has always , even if just behind the scenes been engaged and caring.They are always monitoring the work of the techs which is taking place behind the scenes. This is an A plus Car Care Shop. I have always received the best service at Heritage Honda. All the staff inlcuding the Directors, Managers are there to readily assure service excellence. I"m a Registered Nurse for over 30 yrs, there so much that we worry about with the pandemic. Heritage gives me peace of mind and one less thing I have to worry about! Heritage Honda has never let me down! They care for me and my vehicle as if I were a family member. I know that the GM Mr Geller, promotes service excellence and exceptional customer service. I drive over 25 miles bypassing many Car Service places to come to Heritage Honda. Why, because I know that Heritage Honda is the BEST in the Baltimore area. More importantly, I want the assurance of knowing that when they work on my car... its perfect! I"ve never been diaappointed in the over 2 yrs that I have been going to this place. If you live or are a healthcare provider in the Baltimore area, and you need your car serviced just go to Heritage Honda. Try them out, look for something better and you will get something better! All of the service advisors are awesome, patient, and kind. This place is really different from any other Car Service Shop, that I have ever seen! Its different because they tell me the truth, they don"t try to rip me off and I trust them! More

Associate was friendly, professional and I appreciate explanation of details and being very helpful. Thank you explanation of details and being very helpful. Thank you More

Mark Sowder is the best! We were greeted and in an out within the hour! within the hour! More

Wonderful experience buying my Honda Pilot! Dealership was very accommodating and efficient. Everyone involved was very helpful. was very accommodating and efficient. Everyone involved was very helpful. More

Great customer service. Work is done in a timely manner. Appointments easy to make online. Appointments easy to make online. More

Very customer friendly and has genuine concern about my issues. Last thing that was asked to me. Is there anything else I can help you with. I do not often hear that! issues. Last thing that was asked to me. Is there anything else I can help you with. I do not often hear that! More

Straight to the point and super helpful. Definitely will be coming back if need be. be coming back if need be. More

I have been trying to order two new headlights since July 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be orde 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be ordered but clearly they have not. I was even told they did not have my email address and phone number on file. Which is another lie; I have had the exact same email and phone number for over 10 years. In fact, I have received several emails AND phone calls from Heritage over the years. Including within the last month with them asking me to trade my vehicle in. I even came in for an oil change at the end of August 2021 and expressed my concerns to Erin and once again; I was told they would be ordered. So to use that as an excuse as to why after three months I have not received my order shows that this company does not VALUE a long time customer. More

Going back for third time to fix dash light problems each time they say it’s fixed but it’s not. time they say it’s fixed but it’s not. More