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Heritage Honda Parkville

Baltimore, MD

4.9
3,302 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,302 reviews

May 16, 2021

Great communication and work . Took the time to explain the problem and come up with the best solution and kept me posted on things dealing with my car More

by Watsonshelby25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
May 17, 2021 -

Heritage Honda Parkville responded

Hi Watson, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2021

Had a great experience buying my first Honda. Staff was personable and the sale was smooth and transparent from start to finish. Sales team is knowledgeable and made sure I was comfortable with every step More

by Dmiller218
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sarris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2021

Gary was amazing throughout the whole process! We had a previous experience at another dealership a few years ago so we were hesitant to try again. We are happy we did! They were upfront and honest about e More

by Kayla.bertalo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ford
May 17, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 15, 2021

Cesar was great! He was very nice and very understanding when I couldn’t make my mind up. The team was excellent and he is a great guy to work with! More

by miss.maryp1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wolyn, Oz Khan, Cesar Castillo
May 16, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 15, 2021

This dealership is running a bait and switch schemes, I have received a internet price for a Honda CR-V of 29560$ , confirming the price with Terri via text message I drove 70 miles to get the vehicle only More

by Perice2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terri Thompson, Oz Khan
May 26, 2021 -

Heritage Honda Parkville responded

At Heritage Honda Parkville, we strive to meet then exceed the expectations of all our customers and are disappointed to hear this did not occur. We sincerely apologize for any miscommunication or confusion you experienced with our Sales Department and appreciate you taking the time to speak with our General Manager, Mitch Giller, allowing us to address your concerns. As discussed, this is certainly not our way of doing business at any of our Heritage stores. We take great pride in providing honest, reliable and transparent information throughout your entire car-buying experience. If you have any further questions or future vehicle needs, Mitch would be more than happy to help. He can be reached at mgiller@mileone.com or 410.663.7130. Thank you.

May 14, 2021

Service was excellent. They were done earlier than predicted. Charges were fair (less than expected). Service advisor patiently answered all questions. Glad I bought my car here. More

by Fmikev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
May 16, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2021

The service provided was excellent. The advisor was pleasant and communicated the other services that need to be completed. The service advisor exceeded our needs. More

by Erika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ro
May 14, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2021

Mark Sowder is the main reason I have two of my cars serviced at this dealership. I trust him to keep our cars in top running order. More

by Hvhsr427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
May 13, 2021 -

Hvhsr427 responded

Mark Sowder is the main reason I have my cars serviced at Heritage.

May 13, 2021 -

Hvhsr427 responded

Mark Sowder is the main reason I have my cars serviced at Heritage.

May 14, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2021

Convinced me to come back telling me the car and price . Fill out paperwork and they say I can’t have it because an error More

by Nickens3493
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Sarris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Pegler, McKenzie Nicolas
May 26, 2021 -

Heritage Honda Parkville responded

Thank you for sharing your feedback about your experience with Heritage Honda Parkville. We sincerely apologize for the inconvenience and appreciate you taking the time to speak with our General Manager, Mitch Giller, regarding the situation. We were glad to immediately address your concerns and, as discussed, will continue working to resolve the issues. If you have any questions in the meantime, please contact Mitch directly at mgiller@mileone.com or 410.663.7130 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and patience as we rectify the situation.

May 13, 2021

Very good experience, everyone did their best to service my car . Although after I left, my tire pressure light came on and had to return More

by Janet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora norman
May 14, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

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