Heritage Honda Parkville

Fast, friendly service! I also appreciate that I was given 2 different service options for my vehicle at different price points and allowed to make a choice that was best for the vehicle and my budget. given 2 different service options for my vehicle at different price points and allowed to make a choice that was best for the vehicle and my budget. Highly recommend! More

Unethical Dealer We went to Heritage Honda Parkville to get the 2020 Honda Civic EX that we had discussed with Erin Roche over email. She provided the details over ema We went to Heritage Honda Parkville to get the 2020 Honda Civic EX that we had discussed with Erin Roche over email. She provided the details over email about the car and stated that "We are accepting ALL reasonable offers". I made an offer and she emailed back saying "That sounds reasonable! What time can you be here today?" She made the appointment for 7:00 PM as this place was about an hour away and I had work in the morning. The appointment she made was with Rob Jacobson. We get there around 7:10 PM and we are told Rob is busy. We wait about 30 minutes and finally Don helps us. He was the only good thing about this whole visit. He took us on test drive and went over all the car's features. After the test drive we come back to the dealership to sign the paperwork and he got the numbers from his manager, Doug, and this number was $4,000 over what Erin had agreed to. Don went back to talk to the Doug regarding what Erin had told us. At this point Doug comes out to speak to us. He acknowledges that they do have the Erin's email with what she agreed to, but they cannot honor it. In his words "Erin does not have the word NO in her dictionary. Her job is to say it's a reasonable offer and get the customer to come to the dealership." Doug then asks what if shows us a different car for the price you agreed to with Erin. I remind him that the price we discussed with Erin was for a 2020 Honda Civic EX. He just come back with "That's not going to happen. I am not going to honor the price you and Erin agreed to because it is not reasonable" I remind him that Erin said differently in her email and if it was not reasonable then why did she say otherwise? He again says "Erin does not have the word NO in her dictionary." I do not mind them not accepting my offer. However, they could have just told us that over email when I initially made the offer. Instead, they seemed to agree to the offer and made us waste 5 hour of my day when they had no intention of selling the car for the price they agreed to. Had they been honest and done business in an ethical manor, I would not be upset. But they actively chose the unethical route and employed bait and switch tactics. These type of deceptive business practices should be unlawful. I would advise everyone to stay away from Erin, Doug and this dealership as a whole. More

Excellent customer service. Robert W greeted me and everyone who walked in as if they were an old friend. This was my first time here and I came in for an oil change and diagnostic check. Employees tak everyone who walked in as if they were an old friend. This was my first time here and I came in for an oil change and diagnostic check. Employees take the cleanliness and the wearing of face coverings seriously which made me feel extremely comfortable. More

This dealership is so great to work with. Everyone is so friendly And Rob is my service guy! He resolved all issues right away ! Highly recommend ! friendly And Rob is my service guy! He resolved all issues right away ! Highly recommend ! More

Great Experience. I bought an HRV in June and it was totaled 4 weeks later. Came into replace and Don took the stress out of it and thoroughly showed me the features of my replacement vehicle. Great sal totaled 4 weeks later. Came into replace and Don took the stress out of it and thoroughly showed me the features of my replacement vehicle. Great salesman and genuinely nice guy. More

I bought my first car at this dealership when I first came here to the United States. Fast forward a couple years, I decided to upgrade my car. I went to this dealership again and just like the first tim came here to the United States. Fast forward a couple years, I decided to upgrade my car. I went to this dealership again and just like the first time, I was treated well by the staff. Oz Khan and Rob Jacobson were the people who worked with me. They were very helpful and patient. They guided me through the entire process, answered all my questions, and did their best to meet the payment that I wanted for the car. I left the dealership a happy customer with a brand new car. When it is time to upgrade my car again in the future, I will not hesistate to consider this dealership again. Thank you Heritage Honda Parkville. Thank you Oz Khan and Rob Jacobson. More

Brought my daughters car in for warranty service. Couldn’t be more pleased with the Heritage Honda team. Would definitely recommend buying your next vehicle here Couldn’t be more pleased with the Heritage Honda team. Would definitely recommend buying your next vehicle here More

The service was great. It was completed in the time that I was told it would take. Ed Jones was quite pleasant and professional. The waiting area was clean and social distancing was possible. I was told it would take. Ed Jones was quite pleasant and professional. The waiting area was clean and social distancing was possible. More

Service Appt for Honda Fit Was able to make a service appointment for a day and time that was convenient. I was treated kindly and because there was no issue found with the car, Was able to make a service appointment for a day and time that was convenient. I was treated kindly and because there was no issue found with the car, I was not charged for the diagnostic test. Very reasonable service and Mr. Ed Jones was friendly, professional, and fair. Was a great experience dealing with the service department and gave me peace of mind that there's no issues with the car. Will likely be back for future service needs. More

This dealership made my first car buying experience very pleasant. I was a little nervous going in but they made sure all questions were answered and explained everything! pleasant. I was a little nervous going in but they made sure all questions were answered and explained everything! More