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Heritage Honda Parkville

Baltimore, MD

4.9
2,961 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 2,961 reviews

August 22, 2020

Rob was very helpful and informative with my services. I needed tires and he helped me a lot with choices of the tires to get More

by Butlercm86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Koski
Aug 25, 2020 -

Heritage Honda Parkville responded

Thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

August 21, 2020

Edward Jones really took care of my car! I have never been able to trust a Service Advisor before. He really took care of everything concerning my car and gives updates to what is going on. Everything wa More

by Viepnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Aug 25, 2020 -

Heritage Honda Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2020

My experiences with Gary In sales and Doug in finance were seamless. Service and professionalism were top notch, and each were knowledgeable and informative without being pushy. High marks for both. More

by Wetzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Mrockowski
Aug 23, 2020 -

Heritage Honda Parkville responded

Hi Wetzel, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 14, 2020

I had a wonderful experience dealing with Heritage Honda. Ken Davis, the salesperson who helped me, steered me toward the vehicle that was best for my needs. I went in expecting to test drive one model and l More

by Bluebaltimore2121
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd, Ken Davis
Aug 17, 2020 -

Heritage Honda Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

August 12, 2020

Purchased a car from them and nothing but problems This place never calls back. Left several messages and sent several emails and they NEVER call us back. They sold me a car that they masked the smell More

by Maureen A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sarris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri Thompson
Aug 17, 2020 -

Heritage Honda Parkville responded

Hi Maureen. Thank you for taking the time to review your recent experience with Heritage Honda Parkville. We appreciate your business and sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our MileOne stores. We appreciate you taking the time to speak with our Director of Operations, David Branch, to address and resolve your concerns as quickly as possible. As discussed with David, once your vehicle is back in our Service Department, we will work to remove the smoke smell and perform a diagnostic test on your vehicle. Please contact David directly at 410.663.7130 or dbranch@mileone.com should you need anything in the meantime. Again, we apologize for the disappointing experience and want to ensure your future experiences are consistent with the high standards that match our reputation. Thank you for your time and we look forward to speaking with you again soon.

August 11, 2020

Don was extremely helpful and extremely knowledgeable regarding all of the components of the Honda car!!! He’s the man!!! He really hooked me up! More

by stezo1
Recommend Dealer
Yes
Employees Worked With
Don Nixdorff
Aug 12, 2020 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 10, 2020

Pleasant experience The care and service have not changed since I last purchased a car there 13 years ago. I was so delighted to find that Gary Burlage was still there. More

by Josie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Heritage Honda Parkville responded

Josie, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 08, 2020

Great Experience Erin Natzke helped us greatly in purchasing our New Accord, She has a great personality, very friendly, very highly knowledgable, extraordinary skill More

by H Shah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Mrockowski
Aug 10, 2020 -

Heritage Honda Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

August 06, 2020

David Branch and Erin Natzke were both very helpful in making the car buying process smooth and helped me explore all possible options before finding the best car for me. More

by Eli Allentoff
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Branch
Aug 10, 2020 -

Heritage Honda Parkville responded

Eli, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

August 03, 2020

Excellent Customer Service with Erin Natzke Erin was great! She's very knowledgeable and helpful with the buying process. She was over the top friendly and her patience with me was incredible! More

by jrwa2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Mrockowski, Doug Lamkin
Aug 04, 2020 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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