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Heritage Honda Parkville

Baltimore, MD

4.9
2,913 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 2,913 reviews

December 20, 2019

My service tech was very helpful. I had a very satisfying experience during servicing my car. The service was performed in an acceptable time frame More

by Robertwoods6204
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Jan 06, 2020 -

Heritage Honda Parkville responded

Robert, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!

December 20, 2019

Gary Burlage is the best. Brought 3 cars from him and he has always gone above and beyond. We would totally work with him again. More

by Mew
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powell
Jan 06, 2020 -

Heritage Honda Parkville responded

Thank you so much for your positive comments about Heritage Honda Parkville! If you have any further questions, please give us a call. We're always happy to help!

December 18, 2019

No trouble usually getting in for service. Brian Nobile is great mechanic. The check in with individuals, they are friendly and quickly take care of you More

by Pinky
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Nobile , Joe Nagel
December 18, 2019

Mark is fantastic! My experiences here are always positive, quick and on time! Mark is always honest and answers all of my questions throughly! Thanks for always being great! More

by Alex
Recommend Dealer
Yes
Employees Worked With
Mark Sowder
December 17, 2019

Best service ever! Garrett was efficient, informative and kind. Always a pleasant experience dealing with Heritage Honda on Harford Road. Will be back in about a month for an oil change. More

by Dee
Recommend Dealer
Yes
Employees Worked With
Garrett Powell
December 17, 2019

I've been leasing from this dealership for about 10 years now. I've never had any real issues with this dealership that's why when it came to purchasing a car for my teenage son this is where I went. Gary w More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2019

Great work done quickly and efficiently. Dora was great and helped me get the needed repairs done and helped save me money. She is very knowledgeable and very courteous. I highly recommend More

by howardmd43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Griffin
December 16, 2019

The staff and management were easy to work to with. It can be a stressful time when purchasing a vehicle, but this dealership made the car buying experience stress free. The next time you’re shopping for More

by TBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Nixdorff, Robert Lee
December 15, 2019

Getting a timely reply Gary Burlage was able to get the info i needed back to me in a business day. Prompt ,courteous and professional i really like his follow up and follow More

by gt6speed
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder
December 14, 2019

Hi, My experience with Parkville Honda was not good. I am really disappointed with the staff. With my purchase of a new Honda hybrid on last Tuesday. The attitude of the staff was so different before and aft More

by Seesai123
Recommend Dealer
No
Employees Worked With
Gary Burlage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Lee, Jason Davis
Dec 20, 2019 -

Heritage Honda Parkville responded

Thank you for sharing your feedback about your recent experience at Heritage Honda Parkville. We value our customers’ insight and sincerely apologize for your less than positive experience, as well as any miscommunication that occurred at our dealership. We take great pride in providing our customers with transparent services and work hard to maintain a high level of customer satisfaction. Our General Manager, Robert Lee, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information based on your DealerRater username. At your earliest convenience, please contact Robert directly at rlee@mileone.com or 410.663.7130 to allow us the opportunity to rectify our missteps and restore your faith in Heritage Honda Parkville. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

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