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Heritage Honda Parkville
Baltimore, MD
2,928 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,928 reviews
January 03, 2020
EXCELLENT SERVICE -Gary Burlage Gary Burlage helped me find the perfect car for me. He's very knowledgeable, took care of all my needs took the time to explain my options with out Gary Burlage helped me find the perfect car for me. He's very knowledgeable, took care of all my needs took the time to explain my options with out any pressure. He was straightforward and to the point. Great customer service. THANK YOU. More
by wacheke05
Employees Worked With
Helpful January 02, 2020
Great job! Mark Sowder, Service Advisor provided me with outstanding support. Very pleased with the installation of accessories. The price was good and the insta Mark Sowder, Service Advisor provided me with outstanding support. Very pleased with the installation of accessories. The price was good and the installation appears top notch. More
by briandrumz
Employees Worked With
Mark Sowder
January 01, 2020
Great service. Mark was very professional and explained to me about the brakes and why they needed to machined. Will come back for my next service. to me about the brakes and why they needed to machined. Will come back for my next service. More
by Alberto263
Employees Worked With
Mark Sowder
December 31, 2019
Gary Burlage made buying experience awesome! I would highly recommend referring you to Gary if you need a new automobile. Looking forward to enjoying my new HRV! highly recommend referring you to Gary if you need a new automobile. Looking forward to enjoying my new HRV! More
by Kenneth
December 31, 2019
This place is very clean the coffee is good. The staff is wonderful and professional. The gentlemen who handle my car his name is Edward Jones he is the best. He is one of the outstanding service advisory s wonderful and professional. The gentlemen who handle my car his name is Edward Jones he is the best. He is one of the outstanding service advisory since I been coming here to Heritage Honda.. More
by Lizaluster
Employees Worked With
Edward Jones
December 31, 2019
Andy was very personable and got us what we needed We were looking for a trade up into a lower payment. Andy listened and provided exceptional customer service. We would highly recommend him for your n We were looking for a trade up into a lower payment. Andy listened and provided exceptional customer service. We would highly recommend him for your next purchase or lease. More
by Charlie
December 28, 2019
Service advisor was outstanding and service was completed an hour ahead of the estimated time given. Very happy with my experience at this service center. an hour ahead of the estimated time given. Very happy with my experience at this service center. More
by KThomas
Employees Worked With
I don't remember the name of the service advisor.
December 28, 2019
Representatives were courteous, helpful and prompt from the first contact to the end of the transaction. With a previous car I would take it to another company and I DID like that they automatically vacuum the first contact to the end of the transaction. With a previous car I would take it to another company and I DID like that they automatically vacuumed the inside of your car! HINT! HINT!! More
by Mary.finkelstein
Employees Worked With
Mark Sowder
December 27, 2019
Ed Jones from Service was extremely helpful and was very responsive to our multiple questions and follow up calls. We couldn’t have asked for better customer service. responsive to our multiple questions and follow up calls. We couldn’t have asked for better customer service. More
by Wanzer
Employees Worked With
Edward Jones
December 26, 2019
Heritage Honda - Parkville Garrett Powell in the service department has excellent customer service skills. I called to make an appointment and was in and out in no time. My car is running smoothly. department has excellent customer service skills. I called to make an appointment and was in and out in no time. My car is running smoothly. More
by Rosalind.David
Employees Worked With
Garrett Powell
