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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
779 Reviews
Call Service Center (866) 696-5510

779 Reviews of Heritage Honda Parkville - Service Center

Sort by
January 11, 2023

There was a misunderstanding initially between the adviser and mechanic that impacted the cost, but I appreciated and was satisfied with how it was ultimately resolved. More

by ecope1225
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
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Jan 17, 2023 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Helpful
December 16, 2022

Eric was a breath of fresh air! He was honest & sincere with me. I appreciated his help with my car today! Thanks to the super mechanics as well!! More

by alew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Service Department
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Dec 19, 2022 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 13, 2022

I brought my 2020 Hybrid CRV in for the 3rd time trying to fix a problem where the warning lights come on for the transmission and blind spot indicator. They still could not fix the car. Jeff returned the More

by kennyfar
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Berman
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Dec 14, 2022 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. Our Service Director, Steve Berman, has attempted to contact you to immediately address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to rectify any missteps and work toward a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

Dec 14, 2022 -

kennyfar responded

I did receive Steve's call and responded within 1/2 hour. Perhaps he went home for the day. I'm hoping he'll return my call today

Dec 16, 2022 -

kennyfar responded

Steve Berman has been very helpful in checking on my problem and I received a call today that, after speaking with Honda engineers and Honda administrative, he is requesting a new transmission for my vehicle. I've been very pleased with Steve for his professional and friendly manner. I will update this review after my transmission is installed.

Dec 19, 2022 -

Heritage Honda Parkville responded

Thank you for sharing feedback about your experience with Heritage Honda Parkville. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. We greatly appreciate you taking the time to speak with our Service Director, Steve Berman, allowing us to immediately address your concerns. As discussed, if you have any additional questions or future service needs, please contact Steve directly at sberman@mileone.com or 410.663.7155. Again, thank you for your time and valued business.

Helpful
March 31, 2022

Ed Jones was great service person. He is knowledgeable about my CRV and explained all necessary service requirements needed for my CRV. I HIGHLY recommend using him for your car’s se More

by Jihines
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Jones
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Apr 03, 2022 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Helpful
February 22, 2022

We brought our SUV Honda passport for service with Dora and had excellent service. Gary who is our sales representative could not have been better, he has sold us many cars and I would deal with him any da More

by Roberta601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora
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Feb 22, 2022 -

Roberta601 responded

Heritage Honda Parkville Feb 22, 2022 Roberta601 We brought our SUV Honda passport for service with Dora and had excellent service. Gary who is our sales representative could not have been better, he has sold us many cars and I would deal with him any day and would recommend him to anybody. We come all the way from Severna Park to go to Heritage for the service department and for their sales. I’ve never had a bad experience.

Helpful
December 23, 2021

Fair, and efficient. Mark was very helpful. Registration for service took a bit longer than expected. More

by Fam6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
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Helpful
December 22, 2021

Responsive, efficient, and friendly. Our family comes to Heritage to lease, purchase, and service our CRVs. More

by bonnieeldens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Smith
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Helpful
December 20, 2021

Erin Loeber is one of the nicest service person that I have dealt with. She is professional, knowledgeable, kind-hearted and patience. I had an appointment with another service representative but an emerg More

by Honda Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Loeber
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Helpful
December 20, 2021

The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. More

by Chris.vanhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Gibson
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Helpful
December 19, 2021

Had to to the Service Dept too get an extra key made. Robert was quick to help out. Done in 25 minutes. More

by ljudy850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
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Helpful
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