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Heritage Hyundai Towson
Towson, MD
3,129 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,129 reviews
February 10, 2026
This place get 0 STARS🌟 ! !! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on !! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one price until time to install which the price changed. The reman engine was purchase 12/24/24. The engine arrives 1/14/25. The service center assigned to me (steve) did not contact me nor replied to several voice-mails I left him. I then took the 40 min drive to get an update on my vehicle. I was told that the engine arrive but they didn't look at it yet to confirm the correct engine size etc. Two months later *after multiple engine hoist issues. I was contacted saying that the engine didn't fit. During installation I was told they broke my radiator and a few hoses.(which they said they would replace) They did not inform me at that time that the director has been in contact with a mechanic through text messages (allegedly the third party reman company) which the Third party company had no recollection of communicating with the director at Heritage Towson. The director was finesse into sending back the reman engine and my engine out my car for "specifications". There was absolutely no official documentation on the shipping of both engines.(reman and my car engine) which items over 350lbs are required to have a barcode to track shipping. I contacted the third party company to verify if the engine was grabbed by them. It wasn't and their is no tracking on neither engine. Heritage Hyundai tried to blame the third party company I used, just to find out that after they received my engine they started using the company making it no longer a third party vendor. The director took accountability for the communication issue that caused me to lose both engines. I payed for a another replacement engine with the understanding that they would take care of my engine and all the parts they shipped off due to negelace. Upon finally finishing putting the car together after 9 months, I was told I now have to pay to have the engine replaced which was now more than I was originally priced. I tired talked to the General Manager who was replaced twice in the 9 month span. ( just got 3rd General Manager) I also reached out to Corporate who Informed me that Heritage Towson is privately owned and it is out of their hands. This seems to be a norm for multiple Hyundai's. Heritage Towson tried make me pay for the rental, then when I didn't, they tried to harass me for the loaner back when my car was not finished for over 9 months. Upon paying to get my car back after paying months of car note and insurance, I receive my car with absolutely no engine oil, no coolant and no power steering fluid. The battery and alternator had to be replaced because they did not ground the alternator to the engine and the battery to the car. The battery terminal was not fully on neither causing a shortage throughout the vehicle. Leaving Hyundai I took the vehicle to a Maryland state inpection/service center, where they found out that the engine top oil pan was leaking due to being stretched out.(documented) They also found multiple bolts and screws not tighten in the engine and alternator.(also documented) Heritage Hyundai direct and current General manager insulted me by saying that I did this to my vehicle less than 48 hours of receiving the car which went from one shop to the next. Heritage Hyundai did not take accountability for their mess up. Even when they admitted it to my wife and I, they then changed up. I should have recorded the first conversation because they came back saying they never said that they would take accountability after waiting another month or two. Heritage Hyundai truly screwed me over but I will tell my story so that others will be aware of Heritage Hyundai Towson scamming customers. The best part of my experience was Toya, who was understanding and even though she was unable to make the final choice she did at least have a heart and kno More
by OTOD
Employees Worked With
January 26, 2026
I had an outstanding experience purchasing my vehicle thanks to Tatyana Redfern. She was incredibly professional, knowledgeable, and made the entire process seamless from start to finish. I highly recomm thanks to Tatyana Redfern. She was incredibly professional, knowledgeable, and made the entire process seamless from start to finish. I highly recommend her to anyone looking for a stress-free car buying experience! More
by Ashok Subramani
January 15, 2026
The WORST experience at a car dealer in my multiple decades on this earth. At every turn, different members of this dealership tried to pull tricks. Even the finance person tried to have me sign the decades on this earth. At every turn, different members of this dealership tried to pull tricks. Even the finance person tried to have me sign the docs of sale - for $2000+ more than the agreed price. I’ve purchased many an auto - Mercedes, Lexus, etc. - and dealing with Heritage Hyundai in Towson was an abusive, stressful, traumatic experience. I wake up at night from the nightmarish episode. There are many other dealers - Hyundai needs to audit this place with secret car buying stings to catch these dirty rats in action. DO NOT BUY FROM HERE. More
by Timid-eras0d
January 14, 2026
I recently purchased a Sonata from Heritage Hyundai and the experience could not have been smoother. Stan was great and great at keeping in touch with me during the whole process. Every team member i came the experience could not have been smoother. Stan was great and great at keeping in touch with me during the whole process. Every team member i came in to contact with was friendly and professional. I would 100% recommend Heritage Hyundai Towson. Thanks again for taking such good care of me!! More
by lifesaverrph
Employees Worked With
January 14, 2026
Due to factory defect my SanteFe (78,000) that I purchased from Heritage Hyundai, stopped running on a Saturday night, March 2025 at 11pm on the interstate highway. I was traveling at 65-70mph. I wa purchased from Heritage Hyundai, stopped running on a Saturday night, March 2025 at 11pm on the interstate highway. I was traveling at 65-70mph. I waited for 2 hours for a tow. It was 28 degrees. As the engine wouldn’t restart it was quite a cold wait. Had it towed home then a few days later towed to the dealer, both at my expense. The entire engine had to be replaced. It took them 6 months but Heritage (Mile One) refused to give me a loaner car. When they “completed” the work, I drove it off the lot and saw the check engine light was lit, the oil light came on intermittently, the A/C didn’t function, there was a loud ticking noise from the engine compartment and left-side steering-wheel-audio controls were not working. So, obviously, I had to take the vehicle back to Heritage. A few weeks later (after the holidays) as I was driving my defective SanteFe on Interstate 95 back to Heritage Hyundai (Mile One) to have those latest issues corrected I suddenly heard a loud scraping noise from underneath the SUV. A minute later the splash shield came off and flew back into the car behind me. Again about 65mph. Obviously it had not been installed correctly. I thought the car behind me was going to wreck. Don’t buy a Hyundai and definitely don’t buy one from Heritage! More
by gnmarsh
Employees Worked With
January 14, 2026
Stan was wonderful to work with. I purchased my vehicle 5 years ago. I'm getting ready to make my last car payment. I always refer Stan to friends and family. I purchased my vehicle 5 years ago. I'm getting ready to make my last car payment. I always refer Stan to friends and family. More
by Lisa T
December 13, 2025
Mr Jack Coco did a great job as well as Mr Marcus sale manager thanks for great customer service manager thanks for great customer service More
by Ms Peals
Employees Worked With
December 09, 2025
I recently purchased a car and had a very good experience overall. My sales representative was helpful, patient, and made the entire process smooth and comfortable. The only area that could have been better overall. My sales representative was helpful, patient, and made the entire process smooth and comfortable. The only area that could have been better was the financing portion, which felt a bit unclear and could use more transparency. Aside from that, the service from the sales team was excellent, and I truly appreciate their support throughout the purchase. More
by Brindha Rajendran
Employees Worked With
December 08, 2025
I had a fantastic experience with Stan Gabrovski at Heritage Hyundai Towson. He was excellent to work with. Communication was smooth, clear, and informative throughout the entire process. We are very h Heritage Hyundai Towson. He was excellent to work with. Communication was smooth, clear, and informative throughout the entire process. We are very happy with our decision to go with Heritage Hyundai Towson and will absolutely be back to work with Stan again when it’s time for our next upgrade! More
by rockefellerjc
December 08, 2025
I recently purchased a used 2023 Santa Fe Hybrid from Heritage Hyundai Towson and had an absolutely outstanding experience from start to finish. The Vehicle: The SUV itself is fantastic! It’s a Certif Heritage Hyundai Towson and had an absolutely outstanding experience from start to finish. The Vehicle: The SUV itself is fantastic! It’s a Certified Used vehicle, and was exactly as described online, and the team at Heritage Hyundai Towson clearly takes pride in their inventory. The fact that it’s a hybrid, and the technology inside, made it an easy choice. I feel confident that I got a high-quality, reliable vehicle at a fair and transparent price. The Staff: My Sales Consultant, Herbert, deserves special recognition. He was professional, knowledgeable, and genuinely helpful—not pushy at all. He took the time to answer all my questions about the vehicle history and features, making us feel completely at ease. The financing process was also smooth and stress-free. Everything was explained clearly, and they worked hard to get me a great rate! Overall Impression: The entire team at Heritage Hyundai Towson provided truly five-star customer service. There were no confusing tactics, hidden fees, or high-pressure sales. The process was quick, easy, and even enjoyable! More
by MrProp
