Heritage Hyundai Towson

Stan is very good and helpful . I would recommend him to anyone for a new Hyundai I would recommend him to anyone for a new Hyundai More

We were originally interested in a matte paint car, but Jack encouraged us to first look into the maintenance and we are glad we did. He was able to match the price of a competitor and once we agreed on th Jack encouraged us to first look into the maintenance and we are glad we did. He was able to match the price of a competitor and once we agreed on the price quickly moved us through the paperwork and purchasing process. More

Dealership is well organized, responsive and has good stock. My salesman Stan was the best-he knows the vehicles very well, isn’t pushy and is excellent to work with. stock. My salesman Stan was the best-he knows the vehicles very well, isn’t pushy and is excellent to work with. More

I needed o confirm that my tow hitch was factory installed or aftermarket. Because I live in Midlothian, Virginia the dealer there (Pearson Hyundai) told me it was an aftermarket tow hitch. I knew t installed or aftermarket. Because I live in Midlothian, Virginia the dealer there (Pearson Hyundai) told me it was an aftermarket tow hitch. I knew that was wrong. I called to confirm it was factory installed. I received a call from your dealership within 30 minutes of my email and it was confirmed it was factory. Your dealership volunteered to contact Pearson but it wasn't necessary. Thanks for your help. More

Excellent buying process. Stan was helpful, honest and valued my time. I highly recommend this dealership. Stan was helpful, honest and valued my time. I highly recommend this dealership. More

The dealership has good customer service, and It was good experience. Jack Coco was very helpful experience. Jack Coco was very helpful More

This is the second vehicle that I purchased from Heritage. I would highly recommend Heritage as your dealership of choice. Heritage. I would highly recommend Heritage as your dealership of choice. More

My sales rep Stan was great. This is my third vehicle. I’ve leased from him, and he’s always been very professional and attentive. This is my third vehicle. I’ve leased from him, and he’s always been very professional and attentive. More

This is the 3rd car I have bought with Stan at Heritage and all of them have been very good purchases. Stan is always honest and friendly to work with. and all of them have been very good purchases. Stan is always honest and friendly to work with. More

I am so frustrated right now! !!! I just purchased a 2023 Hyundai Tuscon on Aug 28th from this dealership. Mind you this is my 3rd time getting a car from them, the past 2 experien !!! I just purchased a 2023 Hyundai Tuscon on Aug 28th from this dealership. Mind you this is my 3rd time getting a car from them, the past 2 experiences was fine but this last one is now changing my opinion of them. When i test drove my car the right back passenger tire was low and Mr. Coco told me it was because of the temperature change outside and not to worry they will take care of it. I specifically said you may want to take the tire off to make sure nothing was in it because it could be a slow leak or something and plus they have construction going on at there establishment so something could have possibly got in the tire. When i took the car home on Aug 28th the tire light was out so i assumed they checked the tire and everything was fine. Here i am 3 weeks into having this car and that same tire was getting low again!! I called Mr. Coco yesterday and told him about it and he said he would call me right back about it, when he called back he was asking me about my floor mats because there was none in the car when i purchased it either and i told him i already got a call about the floor mats and i was coming to pick them up today, he said ok let me talk to my manager about the tire and i will call you right back again that was at 3:21 pm. I never got a call back so around 6pm i went up there. Mr. Coco wasn't at his desk so i spoke with Jason. I told him about the whole situation, he came outside to see the car and said he would have the service manager give me a call first thing in the morning. At 7:04 pm Matt, another supervisor called me to ask what was going on and i explained it to him as well and he begins to tell me i had the car for 3 weeks so if it was something wrong with the tire it would have been went flat!!! Sir, that is not true because some tires can have a slow leak!!! Then he says this is not covered under warranty I KNOW WHAT IS AND WHAT IS NOT COVERED UNDER WARRANTY at that point i cut him off because i could clearly tell he wasn't trying to resolve the issue. Im no dummy and its NOT a coincidence that the SAME TIRE that was low when i test drove the car is the SAME TIRE that went low again!!! He also stated we certify all our cars before they are sold. This car was md inspected back in July and it was used as a service vehicle previously so anything could have happened to the tire since then!! I didn't appreciate how he was talking to me at all. If i did something to the tire i would not have called them i would get it fixed but i haven't and its the same tire that already had an issue!!! So finally, he says i cant pay for a new tire but i will cover some of it and the mounting and balancing and ask if i can just drop the car off and leave it there until someone can look at it and determine if it was already an issue before i brought it or if its my issue!!! What!!! I have kids to take and pick up from school i dont have time to just leave the car there until someone gets to it!!!! Its one tire and if yall knew it was low when i test drove it and its back low again why not just fix it or put another one on there!!! This is ridiculous that i have to now try to purchase a tire for a car i had for 3 weeks when i haven't done anything to it!!!! It is now 10:13 am and i still have yet to receive a call!! Never Again More