Heritage Hyundai Towson

I knew I wanted to work with Jack Coco after my test drive with him. He is upfront and honest, and I truly appreciated it, considering it was my very first time purchasing a brand-new vehicle. I did the drive with him. He is upfront and honest, and I truly appreciated it, considering it was my very first time purchasing a brand-new vehicle. I did the majority of my negotiating via email and phone, and Heritage was very responsive and patient. From start to finish, Jack made sure I was satisfied with my decision and purchase. He even took the time to show me all the features in my car before I drove off the lot. I will recommend Heritage Hyundai Towson to anyone looking for a great deal and excellent service. More

My first new vehicle purchase in nearly 20 years. Danny was patient, answered questions and gave me a fair price on my new Palisade. He gave up a really good smelling lunch to arrange our purchase. Danny was patient, answered questions and gave me a fair price on my new Palisade. He gave up a really good smelling lunch to arrange our purchase. Demetria didn't pressure sell add-ons and explained our financing clearly. I selected this dealership because of the inventory, pricing visibility online and comments about the service center. I am not a big fan of dealerships, but it is easier to come back when treated well. More

Jordan was great. Actually the whole team was great. I still have pending issues but I am pretty sure Heritage will make sure everything goes very well. I will write a Actually the whole team was great. I still have pending issues but I am pretty sure Heritage will make sure everything goes very well. I will write another reviews in a few months. For now I highy recommend Heritage. More

working with Tom was a good experience. He was patient with me and explained everything in detail. He was not pushy like other sales reps. I highly recommend him if you are looking to purch He was patient with me and explained everything in detail. He was not pushy like other sales reps. I highly recommend him if you are looking to purchase/lease a car. More

Our family has bought several vehicles at Heritage. Jack Coco has always been there to greet us at the door and makes us feel comfortable and welcome. He always takes the time to ask about family ( Jack Coco has always been there to greet us at the door and makes us feel comfortable and welcome. He always takes the time to ask about family ( who we have also sent there). We would recommend Heritage and Jack to friends and family. Thanks for a great experience! More

Horrible liars who promised my car repairs would be completed in 10 days and they were not. I have had to take time off from work without a car and the delays are untenable. I will never come here ag completed in 10 days and they were not. I have had to take time off from work without a car and the delays are untenable. I will never come here again for service or purchase because of horrible service. It also cost $1300 for two hoses in an older car which is absurd. More

Had an excellent experience with Phillip Hausley! He listened to what I was saying about what I thought I was looking for and the concerns I had with what I had test driven elsewhere and at this deal He listened to what I was saying about what I thought I was looking for and the concerns I had with what I had test driven elsewhere and at this dealer and I ended up loving the Santa Fe! Everyone was helpful and friendly and no pressure. I was given space to make my decision and completed the purchase without stress, though it still took longer than it should have, as is always the case. Highly recommend! More

Jack Coco took good care of us from the time we arrived until the time we drove away with our new Palisade. Jack was friendly and very knowledgeable. Buying a car can be a lengthy process, but Jack and until the time we drove away with our new Palisade. Jack was friendly and very knowledgeable. Buying a car can be a lengthy process, but Jack and the folks at Heritage Hyundai in Towson were very efficient. I think it the fastest we have ever purchased a new car. Thank you team Heritage. More

I was very happy with my experienes with Stan Gabrovski. This is the second car I've purchased with Stan and I've really enjoyed working with him. I have felt that he worked as an advocate for me as a cus This is the second car I've purchased with Stan and I've really enjoyed working with him. I have felt that he worked as an advocate for me as a customer, but never felt overly pressured to purchase. I trusted that the deal I got was a good one and felt very taken care of by Stan. As a note, there was a small blemish on my car that I had reported just after purchasing and had forgotten. I dropped in to pick up my tags and Stan remembered, dropped everything to take care of the blemish and put on the tags. I really appreciated his commitment to service and would recommend him to anyone looking to purchase a car. More

I have been a Heritage Hyundai Towson customer since 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that u 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that ultimately required 6 trips to the dealership. Trips to the dealership I have made in the last month include: 1. Saturday, June 28th I test drove and decided to get a 2025 Tucson. The windshield wiper fluid was empty but I was assured it would be filled before I left the dealership. I was vocal with my sales associate that I had a max monthly payment and I was told that finance would be aware and wouldn’t push for add-ons but I was given a hard sell anyway. This was only mildly annoying. I understand it’s the finance associate's job and I believe some of the add-ons have value. 2. Monday, June 30th I visited because the day I got the car when I got home I realized the wiper fluid was not filled after all. But the real issue was the morning after I got the car I noticed multiple cracks in the break lights. I left the dealership in the dark so didn’t notice the cracks. I didn’t do a detail-oriented walk around the car when I got it because I have never had issues with cars I bought at Heritage before and I didn't think a new 2025 car with no mileage on it would be sold damaged. I sent a text to the sales associate about the cracks and we arranged that I would come in the next day to have the break lights assessed. On Monday they confirmed the cracks were inside the light and there was no external damage so it couldn’t have been caused by me, it was sold to me that way. They ordered replacement lights and said I could come back on Tuesday, July 8th to have them replaced. They said they were also filling up the wiper fluid. When I got home on Monday, I realized again they had not filled it. The week I was waiting for the break light replacement, I drove around with a bottle of Windex to clean my windshield. I also noted only 1 tire had a valve cap on it and the other 3 were missing. I was planning to buy pink valve caps as my 5-year-old daughter loves pink so not a huge deal, but weird the car was sold without them. On July 2nd I missed a phone call from 410-832-2475 and the voicemail stated it was Aileen McDade, Heritage Hyundai General Manager, calling to make sure I was loving my new car and she encouraged me to call her back if I had any concerns. I called her back 10 minutes later and left a voicemail stating that I did have a few concerns and that I would prefer to discuss them with her instead of writing them in a review online. I never got a call back. 3. Tuesday, July 8th I went to have the break light replaced and the washer fluid filled. 4. I went to the dealership on Saturday, July 19th as I received a call that my new license plates arrived. The service department was closed so a sales associate installed the plates. He only installed the back plate and said the car was missing a front bracket to install the plate. He told me to come back when the service department was open to get a bracket and the front plate installed. 5. Saturday, July 26th I went to the service department to get the front plate installed. The service associate asked me if the bracket was in my car as it should have been when I purchased it. He looked around the car and was unable to locate it so a sales manager ordered a new bracket. I called on July 30th to check if it arrived and it turns out they gave the bracket they ordered for me to someone else. They said they would order another and to call back. I finally was able to get the front plate installed a few weeks later. I am a single mom and a full time nurse so time is not something I have in excess. I doubt I will do business with Heritage Hyundai Towson again and I won’t recommend it to my friends or family. More