Heritage Hyundai Towson

I brought my car in for some repairs covered under my warranty. Because I'm a single mom, I needed a guarantee that I would have my car or another car by the time my kids came home from their dad's. Inst warranty. Because I'm a single mom, I needed a guarantee that I would have my car or another car by the time my kids came home from their dad's. Instead of helping me, the service manager fought and argued with me for over an hour in his office stating he wouldn't help me because it wasn't their policy. He ultimately threw me out of his office! A phone call to the general manager this afternoon and it was clear he wouldn't help me either. An old boy's club there. They're not in the business of helping single moms. On top of all of this, they dismissed two issues with my car that I now have to get looked at somewhere else. I was told "I wouldn't worry about that." No thank you! It's no fun having to start my week advocating for myself and being brought to tears by a business that refuses to help me. More

An awesome dealer! Austin the salesman and his GM Shandly were honest upfront and kept their word on everything they promised. I would recommend them to all of my famil Austin the salesman and his GM Shandly were honest upfront and kept their word on everything they promised. I would recommend them to all of my family and friends. More

This was my first purchase from Heritage and the experience could not have been better! experience could not have been better! More

Stan is very professional and courteous experience. Truly care about their customers. Highly recommend. Thanks Stan Gabrovski! Truly care about their customers. Highly recommend. Thanks Stan Gabrovski! More

I had a very good sales experience with Dexter. Usually, sales people ask you too many personal questions and that is annoying. He was laid back, not pushy, very informative. I hate the whole ca Usually, sales people ask you too many personal questions and that is annoying. He was laid back, not pushy, very informative. I hate the whole car sales experience but Dexter made it well worth the drive to Towson from Delaware. The dealership had the lowest prices compared to DE, NJ, and PA and other parts of MD. The dealership was willing to work with me and I really appreciate that. More

July 2, 2025, I purchased a 2025 Hyundai Elantra. In manner and action, Nana Prempeh approached me with a sincere and good-natured spirit, and he assessed my automotive needs in a way that put me at In manner and action, Nana Prempeh approached me with a sincere and good-natured spirit, and he assessed my automotive needs in a way that put me at ease. In fact, Nana's high degree of professionalism and his knowledge of the automotive business offered me the confidence I needed to purchase the car. If anyone in my circle of family and friends are seeking to purchase a vehicle, I would strongly recommend they visit Heritage Hyundai of Towson and specifically request Nana Prempeh as their personal automotive sales professional. More

I had a great experience working with Nana. They were incredibly patient throughout the entire process, taking the time to answer all my questions and explain each step clearly. What can often They were incredibly patient throughout the entire process, taking the time to answer all my questions and explain each step clearly. What can often be a stressful experience felt much smoother thanks to their calm and supportive approach. I never felt rushed or pressured, and I truly appreciated how they prioritized making sure I was comfortable with my decision. Highly recommend working with them if you’re looking for a knowledgeable and respectful salesperson. More

I had a fantastic car-buying experience thanks to Stan Gabrovski, who was incredibly professional and zero pressure throughout. He helped me find the exact 2025 Hyundai Palisade I wanted, and after notici Gabrovski, who was incredibly professional and zero pressure throughout. He helped me find the exact 2025 Hyundai Palisade I wanted, and after noticing a small scratch on the first one, he quickly arranged a second test drive with another vehicle—which I ended up purchasing. What really stood out was Stan's dedication. He stayed with me through the entire process, all the way until I got my keys at 9 PM, even though the dealership closes at 6! He personally transferred everything from my old car, including my E-ZPass, and took the time to walk me through the features, set up the infotainment system, and even recommended a hotel for the night. I highly recommend this dealership—and especially Stan—if you're in the market for a new car. He made the whole process smooth, respectful, and genuinely helpful. More

Horrible experience with Hyundai quality control and with this dealership. We purchased a new 2025 Hyundai Ioniq 5 the first week of May, and the initial purchase went smoothly. However, we found after drivi this dealership. We purchased a new 2025 Hyundai Ioniq 5 the first week of May, and the initial purchase went smoothly. However, we found after driving it home (3 miles) that it would not charge with Level 1 or Level 2 chargers. Drove the car back and it has been in the shop for the last 3 weeks. We have been told that (1) it is probably an ICCU failure, and that the replacement part will take 4-8 weeks to arrive, then (2) that it is the VCMS, not the ICCU, then (3) that the new VCMS did not fix it, and that they think it is the high voltage fuse box, then (4) that the new high voltage fuse box did not fix it, and now they think it is the ICCU, then (5) that the ICCU was just rush delivered and would be installed in the next day or two, then (the following day after calling multiple times) that they actually cannot find the new ICCU part, and are not sure where it is or how long it might take to get a replacement part. What is especially annoying is that nobody from sales has ever said "we are sorry we sold you a defective car, and will make this right". The manager never called to apologize or reach out. When I try to get updates on the progress of repairs, I often have to call multiple times over a day or two and leave several messages before a callback. When we ask for a loaner, or a replacement car, or for then to simply buy back this brand new car that does not work, we are told by the salesman that the manager says it is not possible. Their proposed solution is to keep driving it with level 3 charging and an unclear electrical problem - most likely a defective ICCU which is known to lead to sudden low voltage battery failures that can leave you stranded. So not only are they selling defective cars, they don't seem to be willing to fix the problem or stand by their product. More