Heritage Hyundai Towson

I just bought my 5th vehicle thru Heritage using the same salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan More

Don’t want to leave the rest of the team out here with our experience but I had to follow up a review for Tom, our salesman. He went above and beyond. The exact car we wanted wasn’t on the lot initially, our experience but I had to follow up a review for Tom, our salesman. He went above and beyond. The exact car we wanted wasn’t on the lot initially, but he tracked it down, sent us a video the next day, and made the whole process so easy—even though we live about 85 miles away. My wife thought I was crazy to drive that far with our newborn, but Tom’s patience and genuine willingness to help made the trip totally worth it. When we arrived, Tom greeted my wife, our daughter, and me at the door. He asked if we needed to use the bathroom or wanted a drink—small gestures, but they made a huge difference in making us feel welcome and comfortable right from the start. What really stood out: the deal we agreed on over the phone held exactly as promised. No hidden fees, no last-minute surprises, no pressure—just a smooth, honest process. Tom is not only extremely professional, but also down-to-earth, personable, and makes the whole car-buying experience fun—a total rarity. With 25+ years of experience, he’s thorough in explaining everything yet keeps the process efficient so you’re not stuck in the dealership all day. Tom—my wife Brigid and I can’t thank you enough. We feel so lucky to have worked with you and really appreciate all the care you put into making this a great experience! More

Really had an overall great experience with sales team and dealership with the purchase of my 2026 Hyundai Tucson. They were extremely patient and diligent. Must give a shout out to my sales rep, Stan Gab and dealership with the purchase of my 2026 Hyundai Tucson. They were extremely patient and diligent. Must give a shout out to my sales rep, Stan Gabrovski, who really went above and beyond in making my experience what it was. From the management, sales, and finance, it was a truly seamless purchase! This is my second purchase with them and will hopefully not be my last when I need another vehicle. Highly recommend! More

This place is perfect for people because they got good service in they for the people service in they for the people More

This place get 0 STARS🌟 ! !! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on !! Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one price until time to install which the price changed. The reman engine was purchase 12/24/24. The engine arrives 1/14/25. The service center assigned to me (steve) did not contact me nor replied to several voice-mails I left him. I then took the 40 min drive to get an update on my vehicle. I was told that the engine arrive but they didn't look at it yet to confirm the correct engine size etc. Two months later *after multiple engine hoist issues. I was contacted saying that the engine didn't fit. During installation I was told they broke my radiator and a few hoses.(which they said they would replace) They did not inform me at that time that the director has been in contact with a mechanic through text messages (allegedly the third party reman company) which the Third party company had no recollection of communicating with the director at Heritage Towson. The director was finesse into sending back the reman engine and my engine out my car for "specifications". There was absolutely no official documentation on the shipping of both engines.(reman and my car engine) which items over 350lbs are required to have a barcode to track shipping. I contacted the third party company to verify if the engine was grabbed by them. It wasn't and their is no tracking on neither engine. Heritage Hyundai tried to blame the third party company I used, just to find out that after they received my engine they started using the company making it no longer a third party vendor. The director took accountability for the communication issue that caused me to lose both engines. I payed for a another replacement engine with the understanding that they would take care of my engine and all the parts they shipped off due to negelace. Upon finally finishing putting the car together after 9 months, I was told I now have to pay to have the engine replaced which was now more than I was originally priced. I tired talked to the General Manager who was replaced twice in the 9 month span. ( just got 3rd General Manager) I also reached out to Corporate who Informed me that Heritage Towson is privately owned and it is out of their hands. This seems to be a norm for multiple Hyundai's. Heritage Towson tried make me pay for the rental, then when I didn't, they tried to harass me for the loaner back when my car was not finished for over 9 months. Upon paying to get my car back after paying months of car note and insurance, I receive my car with absolutely no engine oil, no coolant and no power steering fluid. The battery and alternator had to be replaced because they did not ground the alternator to the engine and the battery to the car. The battery terminal was not fully on neither causing a shortage throughout the vehicle. Leaving Hyundai I took the vehicle to a Maryland state inpection/service center, where they found out that the engine top oil pan was leaking due to being stretched out.(documented) They also found multiple bolts and screws not tighten in the engine and alternator.(also documented) Heritage Hyundai direct and current General manager insulted me by saying that I did this to my vehicle less than 48 hours of receiving the car which went from one shop to the next. Heritage Hyundai did not take accountability for their mess up. Even when they admitted it to my wife and I, they then changed up. I should have recorded the first conversation because they came back saying they never said that they would take accountability after waiting another month or two. Heritage Hyundai truly screwed me over but I will tell my story so that others will be aware of Heritage Hyundai Towson scamming customers. The best part of my experience was Toya, who was understanding and even though she was unable to make the final choice she did at least have a heart and kno More

I had an outstanding experience purchasing my vehicle thanks to Tatyana Redfern. She was incredibly professional, knowledgeable, and made the entire process seamless from start to finish. I highly recomm thanks to Tatyana Redfern. She was incredibly professional, knowledgeable, and made the entire process seamless from start to finish. I highly recommend her to anyone looking for a stress-free car buying experience! More

The WORST experience at a car dealer in my multiple decades on this earth. At every turn, different members of this dealership tried to pull tricks. Even the finance person tried to have me sign the decades on this earth. At every turn, different members of this dealership tried to pull tricks. Even the finance person tried to have me sign the docs of sale - for $2000+ more than the agreed price. I’ve purchased many an auto - Mercedes, Lexus, etc. - and dealing with Heritage Hyundai in Towson was an abusive, stressful, traumatic experience. I wake up at night from the nightmarish episode. There are many other dealers - Hyundai needs to audit this place with secret car buying stings to catch these dirty rats in action. DO NOT BUY FROM HERE. More

Stan was wonderful to work with. I purchased my vehicle 5 years ago. I'm getting ready to make my last car payment. I always refer Stan to friends and family. I purchased my vehicle 5 years ago. I'm getting ready to make my last car payment. I always refer Stan to friends and family. More

Due to factory defect my SanteFe (78,000) that I purchased from Heritage Hyundai, stopped running on a Saturday night, March 2025 at 11pm on the interstate highway. I was traveling at 65-70mph. I wa purchased from Heritage Hyundai, stopped running on a Saturday night, March 2025 at 11pm on the interstate highway. I was traveling at 65-70mph. I waited for 2 hours for a tow. It was 28 degrees. As the engine wouldn’t restart it was quite a cold wait. Had it towed home then a few days later towed to the dealer, both at my expense. The entire engine had to be replaced. It took them 6 months but Heritage (Mile One) refused to give me a loaner car. When they “completed” the work, I drove it off the lot and saw the check engine light was lit, the oil light came on intermittently, the A/C didn’t function, there was a loud ticking noise from the engine compartment and left-side steering-wheel-audio controls were not working. So, obviously, I had to take the vehicle back to Heritage. A few weeks later (after the holidays) as I was driving my defective SanteFe on Interstate 95 back to Heritage Hyundai (Mile One) to have those latest issues corrected I suddenly heard a loud scraping noise from underneath the SUV. A minute later the splash shield came off and flew back into the car behind me. Again about 65mph. Obviously it had not been installed correctly. I thought the car behind me was going to wreck. Don’t buy a Hyundai and definitely don’t buy one from Heritage! More