Heritage Hyundai Towson

Walking into the Hyundai dealership was an amazing experience. The staff created a welcoming atmosphere from the moment we arrived. Everyone was friendly, professional, and willing to help with a posi experience. The staff created a welcoming atmosphere from the moment we arrived. Everyone was friendly, professional, and willing to help with a positive attitude. Their energy was uplifting and genuine, making the entire process comfortable and stress-free. The team showed great customer service by answering questions with patience and making sure every detail was understood. You could truly feel the teamwork, passion, and dedication they have for helping customers. The positive energy throughout the dealership made the experience enjoyable and memorable. It felt like more than just buying a car — it felt like being treated like family. More

Josh took very good care of me from beginning to the end. He was professional and knowledgeable and attentive. It was a true pleasure. He was professional and knowledgeable and attentive. It was a true pleasure. More

Caridson Ferdinand was so kind to my mother and sister when they were buying a new car. They came in around 1pm and he was with them until past 5pm to complete the purchase. I highly recommend him! when they were buying a new car. They came in around 1pm and he was with them until past 5pm to complete the purchase. I highly recommend him! More

My experience at Hyundai Heritage was outstanding from start to finish. The entire team was friendly, welcoming, and made the car-buying process smooth and stress-free. My salesperson Farshad went abov start to finish. The entire team was friendly, welcoming, and made the car-buying process smooth and stress-free. My salesperson Farshad went above and beyond to answer all of my questions, explain every feature of my new vehicle, and make sure I felt comfortable with my decision. I never felt pressured, and I truly appreciated their honesty, professionalism, and patience. I absolutely love my new 2026 Hyundai Elantra Limited and couldn't be happier with my purchase. I highly recommend Hyundai Heritage to anyone looking for a great car-buying experience. More

Great job Cameron, Ben and Trey. Very respectful of my wishes and got me in and out quickly. Very respectful of my wishes and got me in and out quickly. More

This was the best car buying experience that I've ever had! Overall process from start to finish was extremely efficient and easy (done in less than three hours). Can not say enough good things about De had! Overall process from start to finish was extremely efficient and easy (done in less than three hours). Can not say enough good things about Dexter! From start to finish he made everything so easy, and anticipated and had an answer for every question I asked. He truly made this a very easy and enjoyable process! Also credit to Victor for making the negotiation process quick and painless. I was zeroed in on a number and he worked with me to get there in a timely manner. Many thanks to everyone that I interacted with at the dealership! More

Even though we didn't buy a car, we chose a different brand, Cameron was phenomenal and has a very bright future. We wanted to buy from him but unfortunately we liked a different brand vehicle more. brand, Cameron was phenomenal and has a very bright future. We wanted to buy from him but unfortunately we liked a different brand vehicle more. More

Very friendly, gave me price in advance for what I was looking at so the actual process in the dealership was super easy and clear looking at so the actual process in the dealership was super easy and clear More

Danny is knowledgeable and thorough - low pressure, high info, high service. Great follow through to make the deal happen. info, high service. Great follow through to make the deal happen. More

Upon the acquisition of my vehicle on May 14th, an appointment was scheduled for several services. One week later, I returned the vehicle for the application of ceramic coating and dent removal. Durin appointment was scheduled for several services. One week later, I returned the vehicle for the application of ceramic coating and dent removal. During the dent removal process, the driver's side window sustained damage. Initially, this damage went unnoticed as the window was fully retracted. The technician responsible for the dent removal did not disclose the damage until I brought it to his attention, stating, "I honestly didn't know it was broken." Subsequently, I discussed the matter with Department Manager Ben, who assured me it would be addressed. A loaner vehicle was not provided, and I was compelled to drive home in temperatures exceeding 90 degrees Fahrenheit with a spider crack in the driver's side window. I later received a call from Ben inquiring if I had received any updates regarding the window repair, to which I responded negatively. He then stated he would contact me if he received any information. Regrettably, I was left to independently pursue updates. The only communication I received was from Cameron, who provided exceptional assistance in gathering information. Without Cameron's intervention, I believe I would still be awaiting information. My appointment was scheduled with Safelite, but it appears an incorrect window was ordered, resulting in an additional three-day delay. This unforeseen delay unfortunately caused me to miss an out-of-state funeral. A loaner vehicle was still not offered during this period. The window was eventually installed; however, in my assessment, it appears to be a salvaged component from another vehicle. I communicated my dissatisfaction with the window, which exhibits black scratches, to Cameron. I then received a call from another Department Manager, Sarah, who requested photographs and offered a detailed cleaning. I have since emailed the photographs and attempted to contact her, but as of today, June 7th, I have not yet spoken with her or any other representative. I am significantly concerned by this situation and the lack of communication provided. My issue remains unresolved as of today, June 7th. More