Heritage Hyundai Towson

Jack Coco Sr. was terrific - Hyundai Tucson Hybrids are hard to find right now. We drove to Towson from DC when we heard that Heritage had a Tucson Hybrid with th was terrific - Hyundai Tucson Hybrids are hard to find right now. We drove to Towson from DC when we heard that Heritage had a Tucson Hybrid with the the SEL Convenience package we wanted. He promised to call me if someone else bought the car we wanted while we were driving up. Test drove it and bought it in one afternoon. Jack and Tiffany from the business office made it all happen without too much pain. More

Great dealership was very helpful getting a new vechile and trading in one. Thumbs up. and trading in one. Thumbs up. More

Stay away from this dealership. .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, conf .. Worst experience. Had a 3PM appointment set up with Jack Coco Sr. today. Got a phone call from Walt Mcdonald last night introducing himself, confirming the appointment and telling me he wants this to be my best experience ever when I come in. He also stated that he will make sure salesman Jack Coco Sr will be ready for us when my wife and I arrive. My wife and I had already chosen a 2020 Tucson and had set up the out the door price with salesman Jack Coco. Well when we got at the dealership Mr Coco was not waiting for us but was helping another customer. He did come over and say his side partner Karl Smith would help us. We told Mr Smith we were here to test drive the specific 2020 Tucson. He began to look on the computer and ask us what specific things we were looking for in a Tucson. We told him we were here for a specific one and I gave him the vin number and said it should be here waiting for us to drive. He then stated ok let me go get it, and that it may be blocked in and he may have to move a few cars to get it out. He then pulled around the same color Tucson and stated are you ready. The vehicle looked like it was in a war zone. It had a large dent in hood, had damage to drivers side and rear like it was hit by another car. When I saw all the damage I stated Im not driving this car looking like this and paying over 25,000. I would expect this from some fly by night dealership, not a well known one.His reply was, Its a used car.. Then I looked at the sticker on the window and the vehicle was a 2019 Tucson with a different vin number. It wasnt even the same car. He tried to switch it on us. It however was the same color..lol. When I questioned him about it not being the car we made arrangements to drive and buy. He stated that the vehicle might have been sold or it still could be on the lot somewhere. No matter what we had an appointment but nothing was ready. The car wasn't even pulled out or even washed. At this point my wife and I left this dealership. No one called to see what happened or showed any concern. Mr McDonalds words have fallen on deaf ears. He needs to supervise his sales department a little better. Good luck and buyer beware. More

Stan helped us get into a 2022 Hyundai Ioniq 5. He's easy to communicate with, does not pressure in any easy and is extremely knowledgable. He was especially knowledgeable about the EV's whereas o He's easy to communicate with, does not pressure in any easy and is extremely knowledgable. He was especially knowledgeable about the EV's whereas other dealerships I was considering did not understand the cars. In addition to my initial dealigns with Stan on the sale he's been fantastic with follow up. I'd definitely buy from him and Heritage of Towson again. More

Karl Smith was very helpful, knowledgable, and understanding. Keeping my budget and needs in mind. Thank you Karl for your help!! understanding. Keeping my budget and needs in mind. Thank you Karl for your help!! More

I have been dealing with Heritage Hyundai Towson for 10 years since purchasing my 2013 Sonata and have always been impressed. Most recently I have been working with Deon Dalmida on the purchase of a new v years since purchasing my 2013 Sonata and have always been impressed. Most recently I have been working with Deon Dalmida on the purchase of a new vehicle. Deon is one of the best and easiest sales people I have ever dealt with. He is friendly, professional, thorough, honest and patient. Most importantly, I trust Deon 100%. More

Karl Smith was very easy to work with in regards to getting a car that was in low supply and high demand. getting a car that was in low supply and high demand. More

Stan is the best. His caring, honest manner is the reason my family is on our 3rd car purchased & leased from Stan. He always goes beyond to make sure everything is His caring, honest manner is the reason my family is on our 3rd car purchased & leased from Stan. He always goes beyond to make sure everything is completed with success. He made it a very easy, pleasant experience. It's easy to hightly recommend him for your next car. More

I am very happy with my new Hyundai Santa Fe hybrid purchased from Heritage Hyundai Towson. Stan Gabrovski made a great customer service experience during the process. He was very helpful, kind and def purchased from Heritage Hyundai Towson. Stan Gabrovski made a great customer service experience during the process. He was very helpful, kind and definitely very professional and knowledgeable. Thank you, Stan! More

Jackie was AMAZING. My process was more difficult than most, as my car was just totaled in an accident days prior. Even with the nonsense that I had to go through with m My process was more difficult than most, as my car was just totaled in an accident days prior. Even with the nonsense that I had to go through with my credit, Jackie was able to get me into the car I wanted and was an absolute saint with how patient he was during my process. Highly highly recommend Jackie and heritage Hyundai as a whole, forever grateful for the amazing help I received. More