Heritage Mazda Catonsville

Unfortunately, this dealership has been a complete disaster. I bought a car from them a week ago on Friday and it broke immediately and we were stranded. After towing the car back to the dealership, I disaster. I bought a car from them a week ago on Friday and it broke immediately and we were stranded. After towing the car back to the dealership, I was promised it will be fixed on Monday. Nobody called. After I called them myself on Tuesday they acted surprised that I called and claimed that the car is being looked at and just needed a software update. I found that hard to believe as a lack of software update doesn't disable the car in the middle of the road but they told me they know what they are doing and implied I do not. The next day they claimed they needed another couple of days to fix it but it's not a big deal, then a few days later they told me they needed another week. So basically after cashing my very large check, they gave me a dangerous lemon and are expecting to keep it for weeks or months on end without any explanation or even an estimate, meanwhile, GM is hiding out and not returning calls. Nobody seems to be in charge and everything is always someone else's fault, there's very little to no accountability, multiple people I talked to were interrupting me and arguing with me on facts, saying how it's not true it has been 5 days' it's only been 1 day because they don't work on weekends like other dealers do or can't deal with 3 inches of snow or other excuses, trying to gaslight me as if I imagined everything. Just the worst experience I've had related to cars in my whole life. More

Xavier was a very helpful salesperson! Definitely helped us get the numbers we wanted and walked away with a great deal and an amazing new car. Definitely helped us get the numbers we wanted and walked away with a great deal and an amazing new car. More

Thank you for working with me during this very difficult time. I absolutely adore my Mazda 3 and wouldn't trade it for anything. Have a wonderful holiday, Tricia Foley and Habayatou Diallo (Abby), and every time. I absolutely adore my Mazda 3 and wouldn't trade it for anything. Have a wonderful holiday, Tricia Foley and Habayatou Diallo (Abby), and everyone else who assisted me. More

Jason was very helpful to me in the car buying process. Easy to work with and does what he can to help Easy to work with and does what he can to help More

We have had an extremely pleasant experience with Heritage Mazda in Catonsville. Our salesman, Jacky was easy to work with and very informative and knowledgeable Was a pleasure working with him. Heritage Mazda in Catonsville. Our salesman, Jacky was easy to work with and very informative and knowledgeable Was a pleasure working with him. More

Great experience, brilliant service, and a huge thank you to my sales, Jacky! Not pushy at all in the process and offered nice deals to customers. Recommended! to my sales, Jacky! Not pushy at all in the process and offered nice deals to customers. Recommended! More

Mr. FARZAD ALEEM went above and beyond to assist me during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. More

I need to recount my recent disappointing experience at Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon a Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon arrival, the service advisor informed me that my car couldn't be serviced because I was banned by Mr. Aleem. When I spoke to Mr. Aleem, he cited negative feedback from a prior visit as the reason for refusing service. I want to emphasize that I purchased a new Mazda CX-5 from this dealership in 2021. Is it legal to deny service after a confirmed appointment? If Mr. Aleem has banned my car, it would have been fair to decline the appointment. This is not an isolated incident. There's a review from 2023 detailing a similar experience. It's surprising that Mr. Aleem is still employed at the Mazda Catonsville dealership in 2024! More

Great experience with mazda Catonsville. And Kalyan Anthony one of the agent there is very accommodating and helpful. I am very pleased with his assistance. Two thumbs up. And Kalyan Anthony one of the agent there is very accommodating and helpful. I am very pleased with his assistance. Two thumbs up. More