Heritage Mazda Catonsville

On our way in no time As a friend and I were on long trip, I took a stone to my windshield, nearly ending it before it had started almost. I apologize for not driving a Maz As a friend and I were on long trip, I took a stone to my windshield, nearly ending it before it had started almost. I apologize for not driving a Mazda, a 2010 ford fusion instead. But I tried out of desperation, and Philip couldn't have been more helpful or professional. He hooked us up with an aftermarket windshield and had us back on the road in 2 hours. Couldn't have been more pleased. More

Starter Horror I have a 2015 Mazda Cx-5 and was having issues in the mornings before work starting. I went to the the delearship and met Mr. Baxely who diagnosed th I have a 2015 Mazda Cx-5 and was having issues in the mornings before work starting. I went to the the delearship and met Mr. Baxely who diagnosed the issue. My starter was going. We set an appointment that worked with my schedule to have it replaced and I haven't been better! I will continue to bring all of my car problems to Mr. Baxley! More

Nothing less than spectacular Took my Mazda in for an oil change and a rotation. I was very hesitant until Philip b walked me thought the service. He set my mind at ease, I will be Took my Mazda in for an oil change and a rotation. I was very hesitant until Philip b walked me thought the service. He set my mind at ease, I will be returning in the future for all of my auto care needs. He told me my about some brakes I may needs my next Vist. I'm almost looking forward to going back! More

Great customer service I was having some trouble with my Mazda and was looking for help, then Phil came along and was able to help with my car. Phil was great at customer se I was having some trouble with my Mazda and was looking for help, then Phil came along and was able to help with my car. Phil was great at customer service and diagnosing my problem More

My experience at Heritage Mazda Catonsville has been very go Generally I was very impressed with all of the people I dealt with but particularly William Hoyt. He is an excellent salesperson - friendly, cooperat Generally I was very impressed with all of the people I dealt with but particularly William Hoyt. He is an excellent salesperson - friendly, cooperative, knowledgeable, never pushy and made me feel that he cared about me. My only complaint (and this was largely my fault and not at all Mr. Hoyt's fault) was that the final cost information was higher than I had expected. Of course I should have requested a detailed cost breakdown before I sat down to sign the final purchase contract. More

Customer Service to a whole new level. My Mazda was running with a bit of "clinking," as best as I can describe it. I took it in for service, and not only did Philip fix the problem, but he My Mazda was running with a bit of "clinking," as best as I can describe it. I took it in for service, and not only did Philip fix the problem, but he actually took the time to speak with me about the issue. I was extremely grateful to be treated like a human being, and not a number. Thank you, Philip! More

Van needed a tune up? Im not much a "car guy" but when Old Eddie (thats what my 27 year old kid call the van) started making a loud clunk noise whenever I turned right afte Im not much a "car guy" but when Old Eddie (thats what my 27 year old kid call the van) started making a loud clunk noise whenever I turned right after my kid borrowed it for one of her rock n roll shows, needed some work, I did some internet searches and came up with Heritage Mazda. It was on the way to work, and since my wife left me 8 years ago for my manager at the Safeway, I didnt really have a ride. So I had to drop it off on my way to work. I work the night shift, because I cant stand to look at that jerk Dennis anymore, so I dropped it off at night and they felt great, and safe knowing Old Eddie would be in their safe parking lot over night! The next day, while I am organizing my picture of mailboxes from around Baltimore, I got a call from Phillip. He told me it was the authority arm, and I had damaged some of the bushes would need to be replaced. Now I dont know a lot about cars, but Phillip sounded like he knew what was going on and if he thought thats what would keep Old Eddie running, then by golly lets do it. Everything was done by the next day, and since my hours had been cut (thanks Dennis), I had my daughters new line in boyfriend drive me up there to pick it up, hey at least this guys got a scooter! The mechanic did a great job and now Old Eddie handles just fine. My daughter and her "friend" are using to get their "gear" for their band "The Shirley Chrisholms" to a show at an art space on North Avenue this weekend! Go see em! More

great service!! I took my Miata to have a regular tune up. Went in for plugs, oil change and so on and so forth. But the techs found a few things wrong such as i had I took my Miata to have a regular tune up. Went in for plugs, oil change and so on and so forth. But the techs found a few things wrong such as i had a bad wheel bearing. Phil my adviser really took the time to sit down and make me comfortable with the repair and explain in great detail why it was important. I have taken my car other dealers and did not get the same kind of service i did here. More

Great Service I brought my Mazda 3 in for the scheduled 50K service. I had just been going to Jiffy Lube for regular oil changes. Turns out my car needed some repai I brought my Mazda 3 in for the scheduled 50K service. I had just been going to Jiffy Lube for regular oil changes. Turns out my car needed some repairs. Philip, the service advisor, helped me prioritize what needed to be done right away and what things I could kick down the road for my next service. I'll be bringing my Zoom-Zoom in for Philip and his team to look over in the future. More

Philp Rocks! My Miata started making noise on the beltway. Philip got me right in and had his technician look it over. They got me taken care of in a jif and it wa My Miata started making noise on the beltway. Philip got me right in and had his technician look it over. They got me taken care of in a jif and it wasn't too costly. Thanks Phil, you're the best. More