Heritage Mazda Catonsville - Service Center
Baltimore, MD
57 Reviews of Heritage Mazda Catonsville - Service Center
I cannot say enough about the Service department at Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an e Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an easy thing to do when dealing with the public. As much as my stay at the dealership was a bit longer than expected, it was comfortable. They provide complimentary water, coffee, hot cocoa. A nice sitting area, and again, friendly staff. (I appreciate the quick wash on my vehicle too! Pollen season!) More
Everyone was very friendly. I had an issue that stemmed from beginning pandemic era that I never talked to them about. After hearing my concerns, the manager and his team took g I had an issue that stemmed from beginning pandemic era that I never talked to them about. After hearing my concerns, the manager and his team took great efforts. I appreciate their customer service and attention. More
Pauline Hutchins is outstanding whatever you need she will find. Always greets you with a smile she is an asset to the dealership will find. Always greets you with a smile she is an asset to the dealership More
I brought my car for part repair, unfortunately l had to stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Tha stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Thank you guys soo much for everything! More
Brought my car in for regular maintenance and Lorenzo actually explained that I didn’t need anything instead of forcing unnecessary costs on me. Amazing customer service actually explained that I didn’t need anything instead of forcing unnecessary costs on me. Amazing customer service More
Very professional, accommodating, and helpful in a very timely manner. Highly recommend the dealership and the service staff. timely manner. Highly recommend the dealership and the service staff. More
They are very much helpful and cooperative.They respect They are very much helpful and cooperative. They respect customers a lot!!!! Highly recommend Baltimore National Pike, Haritage Mazda. Great custome They are very much helpful and cooperative. They respect customers a lot!!!! Highly recommend Baltimore National Pike, Haritage Mazda. Great customer service. You all did a very good job! More
Overall it was a great experience. The service was very good and the process was fast. They really make you feel like part of the Mazda family. good and the process was fast. They really make you feel like part of the Mazda family. More
I have really enjoyed my service at Mazda Catonsville since Mazda Owings mills was discounted. My car has always received high quality service and great feedback of what to expect to keep my vehicle in t since Mazda Owings mills was discounted. My car has always received high quality service and great feedback of what to expect to keep my vehicle in top shape. Recently, I have purchased a new 2017 Mazda 3 in addition to my 2014 Mazda 6. When I say professionalism was thrown out of the window... I was appalled at the treatment my wife and I received. I scheduled an appointment for service and noted that I had a “WE OWE” sheet I was instructed present for installation of my auto Start. We came in contact with the service manager “Bobby A.” Who proceeded to explain that 1. They don’t do that work on Saturday’s 2. They did not have the parts in stock 3. They did not have a loaner vehicle to give my wife 4. The price quoted was incorrect and asked if I was paying the difference. My reply as the customer who is also a Retail Director of a hospital knows the customer service comes first with the up most hospitality. Also, the price of the auto start was not my issue as a customer. I came with the proper paperwork which should have been carried out while the office investigation as a service manager was handled in the background separate from the customer. That was not given to me. I had to ask for him to reschedule me once the he has loaner vehicle for my wife, but the service had to be done on a Saturday due to our schedule. Even that curtsey was not given to me. I had to reach back out 6 days later to follow up which his reply was that he was not ordering the parts or doing the service until the difference was paid. I asked well as your customers with a 20,000 vehicle who has been a customer of your who has paid for 1 vehicle fully serviced by Mazda already has to do with a $600.00 difference that can be handled between managers and not your customer who has presented the proper paperwork??? Needless to say, My wife 8 year wedding anniversary new car surprise with the bells and whistles has been ruined by Mazda Catonsville all within 1 week..... More
Ray is the Best Service advisor there ( don't use anyone els I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fai I used him 3 times, every time he promised that he would call be he did, and I always felt like the info he gave me on the repair was truthful and fair. WARNING, After visiting there in February of 2020, it does not appear that Ray works here anymore & my last 3 trips to the car dealer, unfortunately I got Jeff Heckman, which has been the complete opposite experience. He does not call you back when he says he will, promises to schedule an appointment and did not ( I have proof of this ) & promised to help take care of a broken part which I came in and they did not. - Ever since the new Service manager change ( Farzad Aleem ) & the new service center employees, this place has suffered in quality. I would not go back. More