Heritage Mazda of Bel Air

BEST EXPERIENCE I HAVE EVER HAD at a car dealership! My husband and I recently purchased a vehicle at last minute due to an accident and the need of having a vehicle that fits our entire family. I knew w My husband and I recently purchased a vehicle at last minute due to an accident and the need of having a vehicle that fits our entire family. I knew we would find a vehicle but I didn't expect to find a vehicle the same day as the accident. God led us to Mr. Andre Coleman who helped my husband select the vehicle we not only wanted but could also afford to make payments on. He included a free alignment and even stayed after hours to make purchasing the vehicle possible. I had the previledge to speak with him for a few minutes. Mr. Coleman is very kind, helpful and respectful. When I came in for the alignment I had my 3 year old and 4 month old. I didn't see where the service lane was so I parked and hauled my children inside. Right away I was greeted with a beautiful smile from Ms. Irene Rausch. She was kind enough to not only show me where the service lane was but to also sit with my children in the waiting room while I pulled the car in and took a moment to speak with Mr. Jordan Skokowski about the service I was receiving. And those of you with children understand how much of a blessing it is to have someone kind enough to help you with multiple children. Just the though alone of getting both of my children back into the vehicle and in their safety chairs or seatbelt had me overwhelmed considering I knew my 3 year old would put up a fight. I was very relieved when she offered to sit with them. When I finally pulled into the service lane I was greeted with a very kind voice from Mr. Skokowski. He allowed me to check on my children and Ms. Rausch had my 3 year old occupied with crayons and a coloring book while my baby was just smiling! So grateful I had her help! I then went into the office with Mr. Skokowski which did not take long at all. He was kind enough to explain in depth the questions I asked him and was even sociable enough to make small talk with me to make things less awkward as we sat and waited for the alignment clearance from Mr. Coleman. Mr. Skokowski said the alignment would take less than an hour and that is exactly what happened. When he announced to me that my vehicle was ready, I asked him where my vehicle was parked so I would not be aimlessly walking around the parking lot with my children. This man went out of his way and pulled my car up, parking it out front for me. Which helped me so much. Overall this was BY FAR THE BEST EXPERIENCE I HAVE EVER HAD at a car dealership. I would have no problem coming back for service again or even recommending them to anyone in need of a vehicle. THANK YOU SO MUCH to all of you at Heritage Mazda Bel Air. Keep up the hard work and may God bless you, your families and all that you do! (P.S- So sorry if I spelled anyone's name wrong!) More

Great experience The employees at Heritage Mazda were great. They did all they could to get me in a car that night, which they did. Andre coleman was my sales man, he The employees at Heritage Mazda were great. They did all they could to get me in a car that night, which they did. Andre coleman was my sales man, he was very thourough and open to my opinions. He did not push me into anything. On top of that he was very focused on my needs, I highly recommend him. More

Fantastic Customer Service! My family and I were in the market for a slightly used mini-van and were very specific in terms of the needs and wants in our vehicle. Andre was so i My family and I were in the market for a slightly used mini-van and were very specific in terms of the needs and wants in our vehicle. Andre was so incredibly helpful and patient during the entire process. Never once did I feel pressured; we looked at several vehicles before deciding on the vehicle we wanted and we couldn't be happier! Our family is so in love with our vehicle and we are so thankful to Andre for being so patient and kind throughout the process. We have a very busy family life and he was happy to go around our schedule, and was always available to assist us when we needed. We can't say enough about the customer service at Heritage Mazda and are so thankful to Andre for all of his help! Our 2nd vehicle will need to be replaced in the slightly near future and Andre will definitely be getting a call from us! More

mazda Wil is very knowledgeable about the cars. He spends as much time as necessary to understand the customer's needs. The service dept is extremely frien Wil is very knowledgeable about the cars. He spends as much time as necessary to understand the customer's needs. The service dept is extremely friendly and helpful. More

Bought a used Jeep from Wil Wells & made a new buddy I bought a 2015 Jeep Compass from my new buddy Wil Wells & it was actually fun to buy a car. First time ever. I usually dread buying cars b/c of the I bought a 2015 Jeep Compass from my new buddy Wil Wells & it was actually fun to buy a car. First time ever. I usually dread buying cars b/c of the shenanigans of the sales team & the manager & the finance guy & all the junk that usually goes along with car purchases. Wil made the process so much fun. I loved the test drive, we swapped some stories about life while putting the Jeep thru a nice little test. Love the car. Loved the process. They were flexible w/me needing to hop into work meetings & stop the conversation, only to pick up where we left off (along w/some joking around) after I did what I needed to do. I had absolutely zero intention of buying a car, just wanted to do a quick test drive - but the process was so much fun & the deal was so good (was doing my research on my phone & having my gf do some on her laptop while i was test driving). All said...I'll probably drop by & have a coffee w/Wil the next time I'm in the area just to say hi. More

Sales and Service Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work t Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work that needs to be done. He's conscientious, courteous, knowledgeable and a true gentleman. That's why I always request him when we bring our vehicles in.. More

Service A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a quote on my valve stem for one of my tires to get replaced. I called the customer service line to see if they could get me in today where the lady was extremely disrespectful to me. So after driving around I decided to stop in. Mike has went above and beyond to make me feel comfortable and leaving happy. Thank you Mike!!! More

Recall service performed with a smile. Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical about dealerships, but Mazda Bel Air has treated me well over many years for warranty and recall services. They deserve credit for that. More

Paul Gallo is the man! It was a pleasure to work with Paul Gallo. He answered all my questions and gave very informative responses. He worked very hard to help me purchase m It was a pleasure to work with Paul Gallo. He answered all my questions and gave very informative responses. He worked very hard to help me purchase my favorite Mazda CX-5. Of all the inquiries I made for Mazda CX-5, Paul was the very first person to reach out and give car details and buying options for us. I won’t hesitate to recommend Paul to other prospective buyers! He even drove all the way from Mazda Bel Air to Baltimore for the test drive and car delivery. This is very helpful for buyers who want to buy the car without going to the store! More