Heritage Subaru Catonsville

Experience of new car purchase May Farris exceeded all expectations! She was very professional, knowledgeable, and personable. She made the experience of buying a new car a comforta May Farris exceeded all expectations! She was very professional, knowledgeable, and personable. She made the experience of buying a new car a comfortable, stress free, exciting time. She went the extra step and helped me sync my phone to the vehicle, help me set up the features that were all new to me and make sure I was comfortable before pulling off the lot. She offered to set up my first oil change and went through the owners manual explaining key points. She was wonderful to work with. I would definitely recommend her to anyone looking to buy a car! More

New car purchace Nick and May were pleasant to work with Bought a Subaru Forester at Russel Mazda, Subaru and VW. Nick Barnes explained many things about our new car. He was also patient with us during the Bought a Subaru Forester at Russel Mazda, Subaru and VW. Nick Barnes explained many things about our new car. He was also patient with us during the test drive of the car. May Farris was also very friendly and helped explain some of the nuances of the vehicle. More

No pressure, no hassle From the moment we met May, we were in good hands. She was efficient and very knowledgeable with what my husband and I wanted. Certainly courteous From the moment we met May, we were in good hands. She was efficient and very knowledgeable with what my husband and I wanted. Certainly courteous and very professional. I highly recommend working with May Farris! More

Leasing my 2016 Forrester This is not first time I have leased a car from Russell. Ms. Farris was very efficient in organizing the paper flow so the process was easy to follow, This is not first time I have leased a car from Russell. Ms. Farris was very efficient in organizing the paper flow so the process was easy to follow, she was knowledgeable of the product, and she was very courteous in her presentation. In short a real professional.. More

Legacy 3.6R - Over the Top Where to begin. This is not the first time my wife and I purchased a car from Russel. We've added our third vehicle to our family. Only high praise Where to begin. This is not the first time my wife and I purchased a car from Russel. We've added our third vehicle to our family. Only high praises come from us in purchasing our new 2016 Legacy 3.6R. Steve "The Shermanator" Sherman ordered and delivered the car we requested down to every option, in a timely matter, and at an excellent price. Every person we consulted with was also courteous and helpful. No hassle! I'll keep coming back for future purchases and continued vehicle service. More

Would definitely recommend When my current car started acting up, I went to Russel Subaru to look at my short list of cars. Steve Sherman was very helpful - unlocking cars and a When my current car started acting up, I went to Russel Subaru to look at my short list of cars. Steve Sherman was very helpful - unlocking cars and answering questions - even though the dealership was very busy and I wasn't looking to purchase a car that weekend. When I was ready to test drive cars, he was great about finding me cars to drive (I was originally looking at the Forester and Crosstrek and particularly wanted a manual transmission). When I decided on a WRX, he found one with exactly the features and color I wanted. The dealership matched, and eventually beat, the price from neighboring dealerships. I would definitely recommend this dealership. More

Great experience! Great salesman! Frank is professional and knowledgeable when it comes to Subaru. He helped me purchase my first car and get a good rate. I would do business with him Frank is professional and knowledgeable when it comes to Subaru. He helped me purchase my first car and get a good rate. I would do business with him again. He made my overall experience a great one. If you're reading this Frank, thanks again! More

Got the Exact Subaru Outback I wanted I got the exact Outback I ordered with all the accessories I requested in a timely matter. This car was a factory order due to the color I selected. I got the exact Outback I ordered with all the accessories I requested in a timely matter. This car was a factory order due to the color I selected. My sales person Steve Sherman didn't pressure us for a sale. He was easy to deal with. So far after 3 months the Outback is doing great. More

Forrester I'm very happy with my new Subaru Forrester. The salesman, Steve Sherman, was great to work with. He found the car I wanted in the color I wanted. No I'm very happy with my new Subaru Forrester. The salesman, Steve Sherman, was great to work with. He found the car I wanted in the color I wanted. No pressure sales in a friendly environment. More

Not very good dealership Had problems from beginning, they put wrong vin number on paper work. We found out when they sent text stating your tags are dead come in so we can Had problems from beginning, they put wrong vin number on paper work. We found out when they sent text stating your tags are dead come in so we can issue new tags. Took 3 weeks to schedule 1st oil change, then took 3 1/2 hours to do oil change. Having problems with starlink, told us they were too busy in service department to go to another dealer to have it looked at. More