Heritage Subaru Catonsville

Great walk in service to fix a tire that had a nail in it. In particular, Lynese Hutchinson provided exceptional customer service throughout the process it. In particular, Lynese Hutchinson provided exceptional customer service throughout the process More

I brought my new Subaru Outback in for service and was extremely pleased with the professional care that was provided to me. Great communication with status and an overall positive experience. extremely pleased with the professional care that was provided to me. Great communication with status and an overall positive experience. More

D'angelo was incredibly helpful and polite. He is very knowledgeable and was able to answer all of our questions. He is very knowledgeable and was able to answer all of our questions. More

Queen was incredibly helpful and polite. She is very knowledgeable and was able to answer all of our questions. She is very knowledgeable and was able to answer all of our questions. More

I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. H dealership last weekend. After being in an accident with a commercial truck, I was shaken and upset that my 2019 Impreza was declared a total loss. However, Nate and his team made what could have been a stressful ordeal into a seamless and ENJOYABLE experience. My sales rep, Lance, had already done his research and was prepared with budget-conscious options. Even the financing process with Jon Bookstein was painless. I am grateful for the incredible service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

I'm still at a loss for words since driving away from the dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. dealership last weekend. After being in an accident with a commercial truck, I was shaken and shocked that my 2019 Impreza was declared a total loss. In spite of that, Lance Sullivan made what could have been a stressful ordeal into a seamless and genuinely pleasant experience. Lance had already done his research and was prepared with options that fit my budget. Even the financing process with Jon Bookstein was painless. I can't say enough wonderful things about the service I received and will continue to recommend Heritage Subaru Catonsville to loved ones and friends! More

Had an appointment to get the breaks replaced. Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but i Got in and got it done. Additional recommendations were done in regards to the state of my truck. I was hoping for the shuttle to take me home, but it was not available and by the time it was available it was 30 minutes before job was completed. Other than that. Great service and communication from Ashlyn throughout the process. I especially like the communication from maintenance technician with the video and options to accept or decline services with exact charge listed for my review. Overall great experience. More

Sadari Walters was recently my service representative for my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience my Subaru. She was very professional, kept me well informed, and had excellent follow through. She stands for a quality and timely service experience. She is also very considerate and kind. Thank you Sadari!!! More

the receipnist is not so experiansed, for my car some noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pa noise, first day, she evaluate and ask me replace 4 bushes, still have noise, second day replace one side wheel bearing, and the noise gone, but I pay all for more than $1,400, I think it should be fix in first day and find the Noise coming from the wheel bearing. what can I say? the dealer even does not want second day fix wheel bearing free charge. More