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Heritage Subaru Catonsville
Baltimore, MD
1,351 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,351 reviews
February 29, 2024
Since this was my 1st new vehicle in 16 years & 1st "car" after driving pickup trucks for 40 years, I was apprehensive & had many questions. May was knowledgeable & patient, right from the start. She took me after driving pickup trucks for 40 years, I was apprehensive & had many questions. May was knowledgeable & patient, right from the start. She took me on multi test drives & answered all of my questions, yet never pressured me to buy. Her years of experience with Subaru & Catonsville Heritage make her a valuable resource. She is truly an asset to your dealership. I hope to be a member of the Subaru fan club for many years to come. More
by gglola
Helpful February 29, 2024
Mike was a great honest salesperson. I wasn’t only looking at cars and the next thing I know I’m leaving with a brand new outback! Top quality service and no hassle. I wasn’t only looking at cars and the next thing I know I’m leaving with a brand new outback! Top quality service and no hassle. More
by Tom
February 29, 2024
First of all May Farris is amazing. She is not pushy and totally interested in satisfying your needs. I didn't really intend on buying a car that day when I picked up my car for servi She is not pushy and totally interested in satisfying your needs. I didn't really intend on buying a car that day when I picked up my car for service, but genuinely connected with May. She was patient and informative and listened to me. She helped us with trade in, new technology, and putting us in touch with financing. This is my 2nd Forester I have purchased form Heritage Subaru. They've got me for life. More
by mjdthomas
February 29, 2024
Always a good experience with May Ferris. I highly recommend this dealership. LOVE MY CROSSTREK. I highly recommend this dealership. LOVE MY CROSSTREK. More
by cmklein47
Employees Worked With
February 28, 2024
Everything was convenient and professional. I had thorough discussion about my car needs. I was advised what needs to be done now and what can wait. I had thorough discussion about my car needs. I was advised what needs to be done now and what can wait. More
by DP
Employees Worked With
Sadari Walters
February 28, 2024
We didn't think we were buying a car that day, just shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales man shopping to see what was available. May greeted us in the showroom and answered many, many questions and then we went on a test drive. The sales manager stopped by to apologize for the amount of time it was taking to get the vehicle down to us (it wasn't too long) and asked if we needed anything (we didn't, but kind of him to check). He was very supportive of his staff and attentive to his customers. We really liked the car and May was very straightforward with the pricing, including checking on optional items we were interested in. She did not apply any pressure whatsoever which was much appreciated. She arranged for Ashley to come by to answer our financing questions and also discuss items such as service plan options. Ashley was top notch as well, and we appreciated her patience as well as May's with all of our inquiries - and when we went back and forth with our choices. This was a very positive car buying experience for us and we would not hesitate to recommend this dealership (and especially May, Ashley, and Steve) to any of our friends and neighbors who are interested in purchasing a vehicle. Well done! By the way, the dealership got four stars instead of five only because the lot was so crowded. Better for them and their customers for business to be good than otherwise though. More
by JandR
February 27, 2024
I have always had a wonderful experience when purchasing a car working with May and the Subaru dealership. a car working with May and the Subaru dealership. More
by angiejtown
Employees Worked With
February 23, 2024
I had the best experience at this dealership, everyone was very nice, and there was a real genuine vibe overall. My salesman, Mike was not pushy and explained everything clearly along the way. I will defi was very nice, and there was a real genuine vibe overall. My salesman, Mike was not pushy and explained everything clearly along the way. I will definitely keep coming back and recommend buying a vehicle from here. Thank you Caroline, Mike, Nick, Sebastian, and Scott for providing a great experience. Nikia M More
by nickicks32
Employees Worked With
Other Employees :
Sebastian Mena and Mike Graham , Nicholas Lemieux-Renaud
February 19, 2024
Had a fantastic experience, the process was smooth and easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. More
by LJ
Employees Worked With
February 15, 2024
Exceptional customer service. Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service ord Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service order. Ms. Walter is an exceptional service advisor.and should be recognized for her excellent customer service. More
by Jacksongeorge788
Employees Worked With
Service Advisor Sadari Walters
