Heritage Subaru Catonsville

I had a very positive and professional experience with Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really a Jessica. She was very accommodating in meeting my scheduling needs. She answered all my questions, even when I asked them more than once. I really appreciated that Jessica helped me set up Bluetooth on the Multimedia System and explained the basics of the operation. I enjoyed meeting with her on my visits to the dealership. More

Queen did an excellent job while working our deal . Her knowledge while explaining the warranties & how they differentiate was very exceptional . The next time I purchase I only want to work with her , Her knowledge while explaining the warranties & how they differentiate was very exceptional . The next time I purchase I only want to work with her , she made the process very easy going & satisfying. More

Great customer attention and service. very thorough in explaining everything step by step in the process. very thorough in explaining everything step by step in the process. More

I would strongly advise you to avoid this dealership. Our car needed a lot of work and they advised they could, instead, purchase the car from us. Their offer was insanely low, and kept going down each t Our car needed a lot of work and they advised they could, instead, purchase the car from us. Their offer was insanely low, and kept going down each time they talked to us, from $4,000 to $1800 to $1000. We of course did not take the offer and traded the car in at another dealership for $9000. Obvious attempt to extort us because we were from out of town. Incredibly unpleasant experience. More

I’m leaving this review because of outstanding attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dea attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dealership has created for me. Once she took over and started handling my vehicle, I was able to get the answers I needed; as well as the repairs done in a timely fashion. Instead of things taking months as they did with my first experience, it took just around a couple weeks and now a huge burden has been lifted from my shoulders. Ms. Walters changed the sour taste that the dealership had left in my mouth and I really hope she is appreciated for her dedication and work ethic. She deserves praise More

I had a great experience. May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me al May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me along the way. More

Lynese, my dedicated service manager was very kind, professional, made sure my car was cleaned, and my needs and expectations were highly met. professional, made sure my car was cleaned, and my needs and expectations were highly met. More

Frederick James was great to work with… knowledgeable & helpful, working hard to make sure we left happy with our purchase. helpful, working hard to make sure we left happy with our purchase. More

Fred was awesome, efficient, organized, and very knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealershi knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealership and ask for Fred!! More