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Heritage Subaru Catonsville

Baltimore, MD

4.8
1,515 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,515 reviews

November 29, 2021

General Manager Kenny has been exceptional at listening to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. More

by Lisa Lekich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis and Emil Mason
Dec 03, 2021 -

Heritage Subaru Catonsville responded

Hi Lisa. Thank you for sharing feedback about your experience with Heritage Subaru Catonsville. We take great pride in providing all customers with honest, reliable and transparent service and apologize if you were not given such. This is certainly not our way of doing business and any of our Heritage stores and we greatly appreciate you taking the time to speak with our Store Manager, Kenny Booth, allowing us to address your concerns and restore your faith in our dealership. As discussed, your vehicle will be picked up next week for service. In the meantime, if you have any additional questions or concerns, please contact Kenny directly at kenny.booth@mileone.com or 443.818.1273 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to finding a resolution that makes you happy.

Dec 20, 2021 -

Lisa Lekich responded

General Manager Ken took care of my Forester and all repairs completed. Excellent communication, service that was timely from start to finish. He has totally restored my view on Subaru Service!!! Thank you and Happy Holidays!

November 12, 2021

Randy took GREAT care of us while we were searching for a car for our teens. He sourced a fantastic car for us, a perfect for for our needs, and even brought it to our home for a test drive. Highly recommend More

by shari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Haas, Randy Silver
Nov 14, 2021 -

Heritage Subaru Catonsville responded

Hi Shari, thank you for your kind review; we are happy to pass along your comments to Randy here at Heritage Subaru Catonsville! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2021

Cary was great! He helped with 2 factory orders. Pricing and service throughout the process was super. I highly recommend you call Cary first! I am sure he can give you the best deal and the most More

by Red STI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Engle
Nov 01, 2021 -

Heritage Subaru Catonsville responded

Hello Red, thank you for your feedback. We're glad that you found our team supportive and the whole experience to be pleasant and easy. We hope to be of service to you again! Take care and have a great day!

October 30, 2021

Moussa was very useful he was careful when he explained how my car can last better. More

by papdeavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

October 30, 2021

Musa was very professional and I enjoyed working with him on the purchase of my new Subura. He showed me two Duffey models of the Subura and explained the difference. He was not pushy one way or other. The More

by columbiasmiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 30, 2021

The customer service is very good especially moussa sirleaf was very professional and a good worker. He did a very excellent job. I will keep on coming there because of his excellent service. More

by garvinkems
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 30, 2021

Their customer service was very quick to answer the calls. The associate was very calm and patient with me which made me feel comfortable More

by etzpayet17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 29, 2021

From the General Manager to our salesman, everyone was very knowledgeable, helpful, and friendly. Delivered just what they promised and quicker than expected. More

by Mailbx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Engle, Richard Hollander
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 29, 2021

Came in to buy a used car but Stephen was able to help me find a new car for a payment similar to what I wanted. I ended up leaving very happy and would highly recommend Stephen to my friends as well as this More

by blueangelmando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Peller
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 29, 2021

The people here were amazing. I had recently been in a car accident where my car was total and needed a new car. It was very emotional for me but, everyone here was amazing (from the sales team, to manage More

by VDorney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Peller
Oct 31, 2021 -

Heritage Subaru Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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