Heritage Subaru Catonsville

I had a great experience. May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me al May Farris was wonderful. She explained everything that was needed and why, and asking her questions was easy. I appreciated her checking in on me along the way. More

Lynese, my dedicated service manager was very kind, professional, made sure my car was cleaned, and my needs and expectations were highly met. professional, made sure my car was cleaned, and my needs and expectations were highly met. More

Frederick James was great to work with… knowledgeable & helpful, working hard to make sure we left happy with our purchase. helpful, working hard to make sure we left happy with our purchase. More

Fred was awesome, efficient, organized, and very knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealershi knowledgeable about Subaru’s. I didn’t feel rushed, he answered all my questions and I am very satisfied with my purchase. I recommend this dealership and ask for Fred!! More

⭐⭐⭐⭐⭐ **Fantastic Car Buying Experience! ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without an ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without any pressure. The finance director, Ashley, worked hard to get me the best deal as a returning customer. Their dedication, honesty, and excellent service made this an outstanding experience. I truly appreciate their efforts and highly recommend them to anyone looking for a great car-buying experience. Thank you, King and Ashley! More

This is the second Subaru that I have purchased at Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was se Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was seamless and smooth. May is very knowledgeable about the Subaru fleet and gives excellent guidance once you know what you want in a car. There is never any hard push to buy anything. At all times, she follows up and ensures no questions are left unanswered on the features within the car; and different trim types within a model and can even help you compare models across different features. With any big item purchase, there is always a feeling of buyer remorse and the question of did I paid a fair price for such a deal - this is where she assisted in putting the decision in perspective with her vast experience of having dealt with so many customers in a similar position over the years. We were close on the purchase but unable to meet on a fixed price point -- that is where her manager Andy Evans came through and ensured we could meet on a price that both sides found fair. The finance department lady was also very nice ensuring all the paperwork went through seamlessly and was very informative on different warranties and pre-paid servicing options. After the car purchase, May took her time and walked me through the panel settings - a personalized tour that I appreciated with so many technical advances in the same car 8 years apart. This was followed by a call within 24 hours to ensure I had no questions and was enjoying driving the new car. Within 48 hours I had a personal email from their Head Manager Nathan wanting to know if he could do anything to assist. 72 hours later their Service Dept. head was emailed to find out if I knew how the car servicing works and offered the first oil change free of cost. I have no hesitation in telling all my family and friends if you are looking for a Subaru please go to May and Heritage. More

May greeted us at the door and walked us through the process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The w process of purchasing our new Subaru. She was very knowledgeable about the different cars and helped us find the Forester we eventually bought. The whole experience was great. Thank you May. More

We are moving into the Catonsville area so I asked Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptl Perplexity.ai for the best rated Subaru dealership there. Heritage was the answer. My sister also echoed their recommendations. May Farris promptly answered my online quote request and negotiated a very favorable deal on our behalf. They had the trim we wanted and we happily drove home, having traded in our 2014 Outback Limited XT for a 2025 model. How technology has advanced!!! Heritage and May have been SUPER responsive to several questions I’ve had since then and we look forward to many years of service with them. More

May was most helpful in helping me select the best vehicle to meet me needs. Made the experience a pleasant one and I would recommend other visit the dealership. Thank you. vehicle to meet me needs. Made the experience a pleasant one and I would recommend other visit the dealership. Thank you. More

My Forester needed a major service. Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repai Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repairs recommended that were due soon. The repairs were done as promised. The communication was prompt, the car was cleaned and washed. Overall, I am impressed with the service and highly recommend it. Dennis, the service manager was friendly and explained the issues patiently. More