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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.7
296 Reviews

296 Reviews of Heritage Subaru Catonsville - Service Center

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November 20, 2023

Sadari is the best. I get the best service and always appreciate her. Thank you More

by Thawrylak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari
Nov 22, 2023 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. Safe travels!

November 17, 2023

five stars for Sadari, the service advisor in Heritage Subaru on Rte 40, Catonsville, MD More

by JR123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari in service
Nov 19, 2023 -

Heritage Subaru Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team is available should you require any extra help.

November 08, 2023

I visited the Heritage Subaru Catonsville Dealership for an oil change as I normally do. Brent Jones Jr. was my service advisor. He was very professional, knowledgeable, and pleasant. He provided excelle More

by Smurfette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Jones Jr.
Nov 10, 2023 -

Heritage Subaru Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 07, 2023

Brent Jones Jr. was extremely helpful to me yesterday helping to put my car back on the road. Although their tires are overpriced, Subaru has good staff, I ended up More

by aidachair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Jones
Nov 09, 2023 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2023

These guys always are friendly and thorough. I needed a new front axle last time in. Brent Jones helped keep things running on track with ordering parts and scheduling the service. Thanks! More

by ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyle Etzwiler
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2023

Aaron is the best! ! I always love getting his help and advice. He’s always available by phone! More

by Anora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 18, 2023 -

Heritage Subaru Catonsville responded

Hello Anora, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

October 14, 2023

Brent Jones is a knowledgeable service leader and manager who gets the job done on time and done right the first time at mile one. Everything down to the last detail was done perfectly. without exception More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown check record
Oct 16, 2023 -

Heritage Subaru Catonsville responded

Hi Don, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2023

Brent Jones was a great person to interact with at mile one. Made everything easy and straightforward More

by ctboughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Jones
Oct 15, 2023 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 11, 2023

I service my three Subaru’s with Heritage. Safari has been my service rep and I am always satisfied with her help. She is consistent in her handling my service requests. Always pleasant and al More

by abrahamjoshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari Walters
Oct 13, 2023 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

October 10, 2023

Aaron was excellent when contacting us about car 2x…. Service manager also excellent.. friendly.. forgot name and the worker who got my car was super.. made sure it was washed and even vacuumed again…. More

by Orioles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 11, 2023 -

Heritage Subaru Catonsville responded

Hi Orioles, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

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