Heritage Subaru Catonsville - Service Center

Tire service for a 2018 Subaru 2.5i Forester Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. Durin Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. During the entire process of fixing my vehice's tire, Ms. Robinson kept me in informed of what it would take to fix the tire, cost, and the time needed to get me back on the road....... which was deeply appreciated. She also had my car washed at the completion of service...... Lejuan sets the high bar for Heritage Subaru Catonsville customer service that others can only try to emulate......Period. I would be remiss if I didn't also highly compliment Victor Hong, Finance, Jennifer Cahill, Service Advisor, and Michelle, Cashier, for their help, service, and professional treatment during my stay in your service department. All others listed below answered questions I had not related to the operation of my newly purchased vehicle .....not related to my tire issue. More

Lourdes James Lejuan Robinson is a GREAT asset for your establishment, and I will recommend her to other people. She so professional and she also values your time. Lejuan Robinson is a GREAT asset for your establishment, and I will recommend her to other people. She so professional and she also values your time. I was in and out at of the service center at a reasonable time DANM! She was excellent!!!!! Lejuan gets 10 STARS!!!!!!!! More

Always exceeds expectations! First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenan First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenance/service plus an odd anomaly for a new car (which has been addressed). Each time the service is as good or better than before; so it definitely was not just a fluke. Jen Cahill seems to lead by example by being very proactive and professional. If there's something she doesn't know she doesn't make up a story - she's actually very tenacious with researching and asking questions to get to some sort of resolution. Everyone there contributes with their friendly approach and smiles. It really makes a difference! More

Last minute, unexpected service I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from o I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from out of the town before flying to Baltimore. "Central booking" through another Subaru dealer had failed to get the 4:20 appointment on the schedule at Heratige Subaru Catonsville. When I showed up, they had NO idea who I was and could not understand why an appointment would have been made for AC service when their techs were on duty only until 5:00pm. BUT... they squeezed me in anyway and were extremely accommodating. Got the job done and were an absolute pleasure to work with. BTW, while waiting, I contacted the dealer who had (supposedly) set up the appointment and learned that it was, indeed, their error, not mine or Catonsville's. Christian Holmes and Lejuan Robinson were great! More

1st regular check up Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of my options and even washed my car herself after everything was done. I will definitely look forward to her great smile and attention to detail on my next visit to Heritage for service! More

2010 Outback with a failed transmission Lejuan was great! Even though the car could not be repaired before we traded it in, she kept me informed on a weekly basis about the status of what w Lejuan was great! Even though the car could not be repaired before we traded it in, she kept me informed on a weekly basis about the status of what was going on. She is very friendly and conscientious. More

Super experience Lejuan was great - great smile and attitude! Very helpful and explained everything thoroughly. Oil change was completed quickly. Great service. I will Lejuan was great - great smile and attitude! Very helpful and explained everything thoroughly. Oil change was completed quickly. Great service. I will definitely be back. More

Jennifer is the greatest! I can not say enough about my service advisor, Jennifer. She always responds to my texts, and keeps me updated. She is a real assist to the Subaru I can not say enough about my service advisor, Jennifer. She always responds to my texts, and keeps me updated. She is a real assist to the Subaru team. More

Excellent work - oil changed, tires checked, car cleaned - in a timely manner. Dealership called when work was completed and car looked great when returned to work - oil changed, tires checked, car cleaned - in a timely manner. Dealership called when work was completed and car looked great when returned to owner. More

Jennifer Cahill In a world where companies are cutting corners to meet profit margins, it often falls upon the employees on the front line to maintain the same level In a world where companies are cutting corners to meet profit margins, it often falls upon the employees on the front line to maintain the same level of excellence under more demanding conditions and with less support. Jennifer Cahill is an example of someone who maintains that professionalism no matter what the situation. I started bringing our 2007 subaru to Heritage a year ago. Since then, any service issues I have had, Jennifer has been able to handle, making sure my car was seen that day or the next. I can be a very challenging customer, the kind who thinks my problems should take priority over anyone else's and she always makes me feel that way, like I am her number one priority. She never has an excuse that it's too busy, she just somehow magically makes it work. As a nurse, I know the challenge of trying to make everyone happy when everyone is demanding something from you. She does this all with a smile and a positive attitude. She excels at her job from a customer standpoint!!!! And by the way, because of this excellent service from Jennifer, we returned to Heritage Subaru several days ago and purchased a 2015 Subaru and now are exclusively a Subaru family!!!! More