Heritage Subaru Catonsville - Service Center

Good customer service goes a long way! Jennifer at Subaru always makes my service experience efficient, easy and accommodating. She is the reason I continue to come back to the dealership e Jennifer at Subaru always makes my service experience efficient, easy and accommodating. She is the reason I continue to come back to the dealership even though it is out of the way for me to get there. She is great at what she does and I trust her advice because she is knowledgeable and honest. More

Jennifer Cahill of Heritage Subaru is awesome My service representative for about 2 years is Jennifer Cahill from Heritage subaru. She is consistently professional, courteous, knowledgeable! I n My service representative for about 2 years is Jennifer Cahill from Heritage subaru. She is consistently professional, courteous, knowledgeable! I never feel rushed and Jennifer has always been able to answer my questions about my Outback. It feels almost like family! More

Kind help for an extremely vexing situation Jennifer Cahill was my lifeline in a quite painful process, as most car repairs are. Part of the reason for the pain was my schedule: I work the grav Jennifer Cahill was my lifeline in a quite painful process, as most car repairs are. Part of the reason for the pain was my schedule: I work the graveyard shift, so it's difficult for me to do things during normal business hours. Firstly, she always accommodated me, whether it was responding promptly to texts I sent at inconvenient hours, to calling me to leave a message as soon as there was an update (and sometimes to let me know that they were still waiting on a part), to arranging a good time for me to bring in my car. I have found few other places and employees who go out of their way to ease a customer's experience. Secondly, the most unexpected, yet also most useful assistance was her managing to procure a courtesy vehicle while mine was in the shop. Since I must drive to work, I would have had to rent a car or try to ride share, but of which would have been extremely inconvenient. She definitely has kept this customer coming back to Heritage Subaru for any and all car repair issues! More

Awesome! Lejuan and her staff really helped me out after an unfortunate incidence that consequently impacted the safety of my car. Lejuan is so sweet and kept Lejuan and her staff really helped me out after an unfortunate incidence that consequently impacted the safety of my car. Lejuan is so sweet and kept me updated. Thank you guys! More

Great costomer response LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and make sure the problem was properly diagnosed. She called and kept me up to date as service progressed. She is the best service coordinator I have ever had the experience to work with. More

Great Customer Service - Great Advise too Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I should replace the tires. More

Service and Convenience with a smile! LeJuan Robinson rates supreme with customer service and customer convenience. Just one simple call, and you're in for the service needed. The wait tim LeJuan Robinson rates supreme with customer service and customer convenience. Just one simple call, and you're in for the service needed. The wait time minimal. She never fails to meet the customer's needs. Thanks again, LeJuan. I look forward to being serviced by you and your team always. More

Routine Service The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They are very friendly, straightforward, and professional. More

Super great customer service Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up wi Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up with me until all my needs were met. Best vehicle repair service experience in a very long time! More

A great experience every time! Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me big savings on service! I wish I weren't moving so I could come back for the life of my car. More