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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.9
266 Reviews

266 Reviews of Heritage Subaru Catonsville - Service Center

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March 25, 2013

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginnin More

by JDSMITH217
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim Service Manager
May 18, 2012

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was More

by Subaruwrx!
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bill but Isaac was good
March 16, 2011

I am so grateful for this dealership! I needed an oil change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful More

by Ckay
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Samantha
December 26, 2010

I have been going to Russel Subaru for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I More

by MikeBanana
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Martin
December 20, 2010

George helped me so much and really saved me alot of money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called More

by dan32408
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
George
August 05, 2009

Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 mi More

by snowbengal
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Walter Porter
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