Heritage Subaru Owings Mills

Great quick service. Efficient and accurate Service agent Bob Middleton is always pleasant. And he follows up before and after your appointment tp make sure you are satisfied. Very pleasant staf Service agent Bob Middleton is always pleasant. And he follows up before and after your appointment tp make sure you are satisfied. Very pleasant staff and clean environment. More

Mei Kei is ok 5 stars I have been purchasing vehicles for over 38 years and have to say that this was the most pleasant and easiest transaction made. From the start Mei Kei I have been purchasing vehicles for over 38 years and have to say that this was the most pleasant and easiest transaction made. From the start Mei Kei, Shawn and Stephen made my wife and I feel good about purchasing at Heritage... The finance portion was just as easy with Milton making sure we understood. The paperwork being signed. It is apparent that Shawn and his entire group of employees Put the customer first.. Mei Kei was Very personable and great to work with I highly recommend her. Shawn and his group of employees Are great at what they do JW More

Always great I appreciate their expertise their honesty their friendliness and there efficiency. I especially like bills follow up on his good sense of humor. It’ I appreciate their expertise their honesty their friendliness and there efficiency. I especially like bills follow up on his good sense of humor. It’s a little ways from my house, but worth the drive. More

Overall Good Experience In my search for a new vehicle I met a range of salespeople, from those who tried to get me to sign my life away on the spot within a couple minutes a In my search for a new vehicle I met a range of salespeople, from those who tried to get me to sign my life away on the spot within a couple minutes after walking into the dealership to those who would barely give me the time of day. Mei Kei Hong is not at all like these stereotypical salespeople, and is far better for it. She was extraordinarily helpful, knew the products well, and answered all of my questions, all without undue pressure to make a decision before I was ready, even staying late to assist in finalizing my purchase once I had decided to go with the Subaru. I'd gladly buy from her again. I also appreciate sales manager Shawn Davie working with me on the price of my trade-in. More

Great Experience at Heritage Subaru Jon Waugh is ver knowledgeable with the Subaru vehicles. He was very helpful with the selection of the vehicle by providing us a great deal of inform Jon Waugh is ver knowledgeable with the Subaru vehicles. He was very helpful with the selection of the vehicle by providing us a great deal of information about the 2018 Legacy that we purchased. More

Made Getting a Car a Fun Experience Jon was very knowledgeable about all of the vehicles available at Subaru. He was able to help us find a car that had everything we were looking for th Jon was very knowledgeable about all of the vehicles available at Subaru. He was able to help us find a car that had everything we were looking for that also fit our budget. He was very friendly, accommodating, and easy to talk to. More

Great dealership, great people This is the second vehicle I’ve purchased from Heritage Subaru and I couldn’t be happier with my experience once again. Everyone is incredibly helpful This is the second vehicle I’ve purchased from Heritage Subaru and I couldn’t be happier with my experience once again. Everyone is incredibly helpful and made the car-buying process an enjoyable experience. If you are in the market for a Subaru then I would absolutely recommend this dealership. More

I have been satisfied every time I brought my car to this se I found Bill at service very honest man treating you very well.like family member. Very knowledgeable and hard working man.I command the manager to ha I found Bill at service very honest man treating you very well.like family member. Very knowledgeable and hard working man.I command the manager to have an employee like him. More

Oil change service The service was done as scheduled in a timely manner with a checklist of what was completed. The workmanship has always been of a good quality . The service was done as scheduled in a timely manner with a checklist of what was completed. The workmanship has always been of a good quality . More

Jon Waugh experience excellent service Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would fi Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would find it immediately. He stayed with us the entire time we were at the dealership until we drove off with our new car. Josh carefully explained all of the financing (0%!) for 48 months, and all of the required paperwork. Although offered, he did not pressure us for any additional services or coverage. More