Heritage Subaru Owings Mills

Easy and hassle free experience My salesmen Alex was friendly, knowledgeable, and helpful. My wife and I are very happy with out experience. I would recommend this dealership to anyo My salesmen Alex was friendly, knowledgeable, and helpful. My wife and I are very happy with out experience. I would recommend this dealership to anyone. More

75K Maintenance Needed an oil change and wanted the dealership to look into why oil light came on again after 1700 miles from previous oil change and needed 2 quarts Needed an oil change and wanted the dealership to look into why oil light came on again after 1700 miles from previous oil change and needed 2 quarts of oil. Bill suggested and completed some testing. Received a loaner vehicle and work was completed within 3 work days. More

Bill Middleton is the best! We have been taking our Subaru(s) to this dealership for service the last 7 years. In that time frame we have worked with Bill Middleton and he has a We have been taking our Subaru(s) to this dealership for service the last 7 years. In that time frame we have worked with Bill Middleton and he has always taken care of us and made sure we were happy with our service. A+++ More

Good service, Good people As usual, the folks at Heritage provided me with good service. I would hesitate to take my Subaru any place else. The people at the dealership care As usual, the folks at Heritage provided me with good service. I would hesitate to take my Subaru any place else. The people at the dealership care about their cutomers and the quality of their work. More

Amazing Bill Middleton is the best. He helped me out while my car was in the shop. If I needed anything he was always available. If he wasn’t available he wou Bill Middleton is the best. He helped me out while my car was in the shop. If I needed anything he was always available. If he wasn’t available he would get in touch in the same day More

Excellent regular service appointment We have not always had good experiences at this dealership when it comes to warranty issues, however our most recent experience for a regular interval We have not always had good experiences at this dealership when it comes to warranty issues, however our most recent experience for a regular interval service was exceptional. Bill made sure that everything was explained clearly and documented properly. He was extremely friendly and helpful. I would recommend this dealership for a regularly scheduled service. My star rating is based on this visit only. More

Felt Like a Valued Customer This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask questions. We decided to pursue the car the same night. We got delayed in our travels (coming from an hour away) and didn't get to the dealership until 8:30pm. We were treated with fantastic customer service. At no time did we feel like an inconvenience for how late we arrived. We asked a lot of questions and each one was heard and answered. Our previous dealership experience (not this one) was horrible and left us a little hesitant to work with a Subaru dealership again. Aleksey made us feel right at home as soon as we met. He listened to our frustration with the other dealership and showed sympathy. That went a long way with us. We felt like we were talking to another person, not the "stereotypical" sales person who is just there to make a sale and doesn't take into consideration what the buyer wants and needs. After the test drive with Aleksey, we decided to purchase the car. From there, we worked with Josh Jones who was just as phenomenal as Aleksey. Both made this car buying experience fun and painless. They showed genuine care to make sure we got what we needed and respected what we declined. Both Josh & Aleksey stayed until Midnight to complete the sale. We greatly appreciated their time and how good both of them are with people. I highly recommend this dealership as they have top notch people representing Subaru well. More

Awesome My lease is up in 6 months, I received a call that let me know they were running a another great deal special and they wanted to get me out of my curr My lease is up in 6 months, I received a call that let me know they were running a another great deal special and they wanted to get me out of my current lease and into a new lease. I informed them that I only had two hours to spend at the dealership so they had to get me in and they had to get me out I was not going to spend the entire day there. I told them what time I was coming in they said they would have the car ready I came in met with the sales girl that would financing and literally walked out with a car in an hour and a half. I could not be happier for this very pleasant experience I would recommend anybody to Heritage Subaru. As an aside the reason I am staying with a Subaru is because I was able to drive in 33 in of snow safely and get back from upstate New York last year in the finals snow storm through the foothills of Pennsylvania and Route 81. More

Emily is the best Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. The sales people were very accommodating, friendly, and knowledgeable. It still takes all day to buy a car but I’m very happy with what I bought and I’m very happy to be doing business with heritage Subaru More

Bought a pre ownedSubaru I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a pleasant and less intimidating experience. More