Heritage Subaru Owings Mills

Felt Like a Valued Customer This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask This car purchase has been one of the best experiences. My wife and I saw a deal for a used 2018 crosstrek online and contacted the dealership to ask questions. We decided to pursue the car the same night. We got delayed in our travels (coming from an hour away) and didn't get to the dealership until 8:30pm. We were treated with fantastic customer service. At no time did we feel like an inconvenience for how late we arrived. We asked a lot of questions and each one was heard and answered. Our previous dealership experience (not this one) was horrible and left us a little hesitant to work with a Subaru dealership again. Aleksey made us feel right at home as soon as we met. He listened to our frustration with the other dealership and showed sympathy. That went a long way with us. We felt like we were talking to another person, not the "stereotypical" sales person who is just there to make a sale and doesn't take into consideration what the buyer wants and needs. After the test drive with Aleksey, we decided to purchase the car. From there, we worked with Josh Jones who was just as phenomenal as Aleksey. Both made this car buying experience fun and painless. They showed genuine care to make sure we got what we needed and respected what we declined. Both Josh & Aleksey stayed until Midnight to complete the sale. We greatly appreciated their time and how good both of them are with people. I highly recommend this dealership as they have top notch people representing Subaru well. More

Awesome My lease is up in 6 months, I received a call that let me know they were running a another great deal special and they wanted to get me out of my curr My lease is up in 6 months, I received a call that let me know they were running a another great deal special and they wanted to get me out of my current lease and into a new lease. I informed them that I only had two hours to spend at the dealership so they had to get me in and they had to get me out I was not going to spend the entire day there. I told them what time I was coming in they said they would have the car ready I came in met with the sales girl that would financing and literally walked out with a car in an hour and a half. I could not be happier for this very pleasant experience I would recommend anybody to Heritage Subaru. As an aside the reason I am staying with a Subaru is because I was able to drive in 33 in of snow safely and get back from upstate New York last year in the finals snow storm through the foothills of Pennsylvania and Route 81. More

Emily is the best Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. Loved my sales person, Emily Bintz at Heritage Subaru. Could not have had a better experience. I came to see a specific vehicle and that’s what I saw. The sales people were very accommodating, friendly, and knowledgeable. It still takes all day to buy a car but I’m very happy with what I bought and I’m very happy to be doing business with heritage Subaru More

Bought a pre ownedSubaru I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a I had a very positive experience purchasing my pre owned Forester. Alex really helped with some special requests, which made purchasing my first car a pleasant and less intimidating experience. More

Above and beyond expectations Alex and Santos are truly dedicated to customer satisfaction. I purchased my Crosstrek via the internet and phone conversations. They both addressed a Alex and Santos are truly dedicated to customer satisfaction. I purchased my Crosstrek via the internet and phone conversations. They both addressed all my concerns and followed through with everything we talked about. I was apprehensive about buying a car this way, but I will trust them completely in the future. More

Great Buying Experience Mei Kei was great. Efficient and really easy to work with. Shawn was really helpful. Very appreciative that he and his team were military friendly. Mei Kei was great. Efficient and really easy to work with. Shawn was really helpful. Very appreciative that he and his team were military friendly. More

6000 mile service Well done, very timely and nice encounter. Taken immediately with a nice person shuttle driver and great conversation. All services explained thorough Well done, very timely and nice encounter. Taken immediately with a nice person shuttle driver and great conversation. All services explained thoroughly and so I could understand. More

LOVE my new crosstrek Thanks to the tireless efforts of Emily Bentz I now have a new SUV. Emily is knowlegable and professional. She went the extra mile with every phone ca Thanks to the tireless efforts of Emily Bentz I now have a new SUV. Emily is knowlegable and professional. She went the extra mile with every phone call and question I had. I would highly recommend her and this dealership for superior customer service. Mitch the manager was also awesome caring for me and supporting Emily as she made my new car dream come true. More

professional,excellent product knowledge excellent customer service, great team to work with. Very nice facilities......looking forward to a long and strong customer relationship. Mei Kei mad excellent customer service, great team to work with. Very nice facilities......looking forward to a long and strong customer relationship. Mei Kei made the difference in our decision. More

2018 SubaruForrester My experience with MEI TEI HONG was most pleasant. She is a sweet, charming young lady with a strong knowledge of her product. She was most atttentive My experience with MEI TEI HONG was most pleasant. She is a sweet, charming young lady with a strong knowledge of her product. She was most atttentive to my auto needs and my particular quirks The dealership was behind her and made dealing with them almost a pleasure. More