Heritage Subaru Owings Mills

Above and beyond expectations Alex and Santos are truly dedicated to customer satisfaction. I purchased my Crosstrek via the internet and phone conversations. They both addressed a Alex and Santos are truly dedicated to customer satisfaction. I purchased my Crosstrek via the internet and phone conversations. They both addressed all my concerns and followed through with everything we talked about. I was apprehensive about buying a car this way, but I will trust them completely in the future. More

6000 mile service Well done, very timely and nice encounter. Taken immediately with a nice person shuttle driver and great conversation. All services explained thorough Well done, very timely and nice encounter. Taken immediately with a nice person shuttle driver and great conversation. All services explained thoroughly and so I could understand. More

Great Buying Experience Mei Kei was great. Efficient and really easy to work with. Shawn was really helpful. Very appreciative that he and his team were military friendly. Mei Kei was great. Efficient and really easy to work with. Shawn was really helpful. Very appreciative that he and his team were military friendly. More

LOVE my new crosstrek Thanks to the tireless efforts of Emily Bentz I now have a new SUV. Emily is knowlegable and professional. She went the extra mile with every phone ca Thanks to the tireless efforts of Emily Bentz I now have a new SUV. Emily is knowlegable and professional. She went the extra mile with every phone call and question I had. I would highly recommend her and this dealership for superior customer service. Mitch the manager was also awesome caring for me and supporting Emily as she made my new car dream come true. More

2018 SubaruForrester My experience with MEI TEI HONG was most pleasant. She is a sweet, charming young lady with a strong knowledge of her product. She was most atttentive My experience with MEI TEI HONG was most pleasant. She is a sweet, charming young lady with a strong knowledge of her product. She was most atttentive to my auto needs and my particular quirks The dealership was behind her and made dealing with them almost a pleasure. More

professional,excellent product knowledge excellent customer service, great team to work with. Very nice facilities......looking forward to a long and strong customer relationship. Mei Kei mad excellent customer service, great team to work with. Very nice facilities......looking forward to a long and strong customer relationship. Mei Kei made the difference in our decision. More

Great staff and great experience Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) with a 1 yr old and 4 yr old, he welcomed and recommended that I come test drive cars - they would help move the carseats. This was enough to come in. Greg was great over the phone so that the car was ready when I got there. Mei Kei helped us and stayed late until everything was done. She had coloring books for my kids and made everyrhing stress free and easy. She even mailed me my leftover belongings I forgot in my trade in vehicle. Joshua in finance was also very informative, helpful, and went above and beyond. I couldn't imagine going anywhere else. Very upfront, honest, friendly, and helpful. They made a time consuming process as easy as could be(even with 2 young kids). More

Excellent service all around. Everyone Was great. If your looking to buy a car Heritage mile one is the place to go. Ask for Mei Kei Hong. She was great. And is exceptional in her job. If your looking to buy a car Heritage mile one is the place to go. Ask for Mei Kei Hong. She was great. And is exceptional in her job. More

Outstanding service without any pressure. If I could assign a rating of 6 stars for Mei Kei Hong, I would. I never really enjoyed the process of buying car but, based on my experience with He If I could assign a rating of 6 stars for Mei Kei Hong, I would. I never really enjoyed the process of buying car but, based on my experience with Heritage Subaru of Owings Mills and Ms. Hong's overseeing the transaction from beginning to end, my purchasing a CrossTrek was a very reassuring experience with which I was very satisfied. Ms. Hong was very patient throughout the entire process and did not pressure me into purchasing a service or option I did not want. She answered all of my questions and did not rush me to make a decision. More

I keep coming back to Heritage and Mr. Waugh This is the fourth Subaru I've leased from Heritage. I love that they always offer to buy off my leases after a year or so and put me in a brand new This is the fourth Subaru I've leased from Heritage. I love that they always offer to buy off my leases after a year or so and put me in a brand new car without paying hardly any more than previous. So I'm always driving a new car. John Waugh makes the transition as painless as possible. Milton makes the paperwork a breeze. More