Heritage Subaru Owings Mills

Our salesman and finance were,Josh and Richard were incredible very smooth purchase,excellent product incredible very smooth purchase,excellent product More

Richard made my car-buying experience great. He was so knowledgeable and helpful! I felt super confident in my decision because of him. He was able to answer all of our questions. In addition, h He was so knowledgeable and helpful! I felt super confident in my decision because of him. He was able to answer all of our questions. In addition, he was super friendly and personable, which made the experience so much better. More

I was doing some car shopping and wanted an SUV. I booked an appointment for a test drive at Heritage Subaru, and was impressed by the great service by Emily and Josh. Emily was very helpful and ans I booked an appointment for a test drive at Heritage Subaru, and was impressed by the great service by Emily and Josh. Emily was very helpful and answered all of my questions patiently regarding SUVs including other models that they had and their second hand car stock availability as well. She also gave me a tour of the service area and introduced to me the people who usually does the car servicing. Everyone is very friendly and nice. I felt at home coming here. Josh carefully explained to me about their available car warranties and other add ons that they had. He also answered all of my questions and made sure i understood all of it. Overall, very good experience. I ended up buying the Subaru Crosstrek on the very same day. More

I had a wonderful experience with at the Owings Mills Heritage Subaru. Josh Jones who is the Finance Manager was extremely helpful with my queries and resolved them quickly. He is fantastic to work with. Heritage Subaru. Josh Jones who is the Finance Manager was extremely helpful with my queries and resolved them quickly. He is fantastic to work with. Highly recommend. More

Tom Haley helped me find the perfect Outback! He made the process simple, was super knowledgeable about what features each vehicle had, and was a pleasure to work with. My family and I would abso He made the process simple, was super knowledgeable about what features each vehicle had, and was a pleasure to work with. My family and I would absolutely buy another car from him, and from Heritage Subaru Owings Mills. More

Matt and Josh were both very helpful on my first Subaru purchase. Would definitely recommend them to all my friends. purchase. Would definitely recommend them to all my friends. More

Alex is my guy when it comes to anything Subaru! He is very knowledgeable, accommodating, friendly and consistently offers great service. Alex has helped my family and friends into a number of bran He is very knowledgeable, accommodating, friendly and consistently offers great service. Alex has helped my family and friends into a number of brand new Subaru’s and he is a big reason we keep coming back. GM Shawn is amazing to work with as well and has always made sure we are 150% happy with our purchase and that we are well taken care of before, during, and after purchasing a vehicle from his lot. Thanks to the whole team, very thankful for everything you have done for my family and friends! More

Finally got title for car you and Tom were great. Tom is good salesman he’s a keeper. Nice meeting you both take care. Tom is good salesman he’s a keeper. Nice meeting you both take care. More

Urgent - Please read the end of the message The car was sold to me by Subaru Owings Mills but the permanent license plate was not provided to the end of the temporary one which is tomorrow, September 27. sold to me by Subaru Owings Mills but the permanent license plate was not provided to the end of the temporary one which is tomorrow, September 27. I believe that the dealership has received MVA license plate for my car and neglected to inform me about it. Please check if Subaru has my license plate. Please issue another temporary license plate if Subaru did not receive the permanent plate. Pre-sale and after sale service of Legacy to me was exceptionally frustrating, exceptionally bad. The actual process of the car presentation and sale at the dealership by Emily Bintz was very good, very friendly and informative, except all the promises of the service after the sale were the lies. Emily Bintz had called me as she learned that I was looking for Legacy. I explained to her what kind of the car I want and she ordered it for me after we agreed the price. I called Emily couple times after that, trying to clarify some questions, but she did not response. Gregory Jacobson called me after one of such calls and invited to the dealership to test Legacy, which we (my wife and I) did. Emily was not at the dealership at that time and Mr. G. Jacobsen redirected us to Jemeny Pratt. We did the drive test of the car. I liked it and asked for the invoice, and I was presented with the price that was $11 higher we agreed with Emily. It happened that Jemeny presented us the wrong model of Legacy. I tried to contact Emily again but then asked Jemeny to be our salesperson as he responded to my e-mails and answered my questions. But the dealership assigned us to Emily and Emily did the actual sale, when the car arrived. I got several after-the sale calls from the dealership (we at your service, free gas), that was nice. The call from Briana, Subaru technical specialist (443-352-6070), offering her services was among them. I started to contact the dealership when the time of the temporary license plate was close to the end. I e-mailed to Emily; I called Briana – they did not response. I e-mailed Gregory Jacobson my request to locate the license plate for my car or issue the extension of the temporary license plate. I think that Gregory Jacobson did not read my e-mail and my e-mail was automatically redirected to James Peterson who did not read my e-mail also. I got the call from James Pederson with the offer to purchase my Camry 2017 in 5 min after my e-mail to Gregory. The problem is that I do not own that car anymore. Please help me to receive the permanent or temporary license plate to be able to drive the car legally. Alex Polyakov More

I worked with Tom Haley and Josh Jones and they were both fantastic. They were very knowledgeable, pleasant, and polite. Neither was pushy about the products but explain them very well. I am delighted with m fantastic. They were very knowledgeable, pleasant, and polite. Neither was pushy about the products but explain them very well. I am delighted with my new car and would absolutely recommend this dealership to my friends. You are very lucky to have them working for you. More