Matthew Streete

⭐⭐⭐⭐⭐ I've been a longtime Heritage customer and have purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage Subaru Owings Mills, for his outstanding customer service and willingness to stand behind his customers. I recently purchased a Ford F-150 that unfortunately developed a serious transmission issue shortly after purchase. Bill and the Heritage team stepped up to help get the situation handled and made sure I had a loaner vehicle while the repairs were being addressed. What I appreciate most is knowing that when something goes wrong, there are still people who genuinely care about taking care of their customers. The repairs are still ongoing, but Bill's professionalism and the way Heritage has handled the situation have reinforced why I've continued doing business with them for so many years. Thank you, Bill, for your help and dedication to customer satisfaction. It's truly appreciated! More

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⭐⭐⭐⭐⭐ I've been doing business with Heritage dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Ma dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Mark Semenchuk, Matt Streete, Shawn Davie, and Bill, the service manager, for their professionalism, customer service, and willingness to take care of their customers. I recently purchased a 2020 Ford F-150 from Heritage Subaru, and unfortunately, it developed a serious transmission issue almost immediately after purchasing it. Rather than leaving me to deal with the problem on my own, Heritage stepped up, arranged to have the truck repaired, and provided me with a loaner vehicle while the repairs are being handled. Although the repairs are still ongoing, I sincerely appreciate the way everyone has handled the situation. In my opinion, what separates a good dealership from a great one isn't just how they treat you when making a sale, but how they stand behind you when something goes wrong. After all these years and numerous vehicle purchases, Heritage continues to earn my business and my trust. A special thank-you to Mark, Matt, Shawn, and Bill. Your efforts are appreciated! More

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I bought a 2018 Ram 1500. I am very pleased with my purchase. My salesman was Ansley Ratnayake. I appreciated his patience, wit, and intellect as I navigated my selection. At I am very pleased with my purchase. My salesman was Ansley Ratnayake. I appreciated his patience, wit, and intellect as I navigated my selection. At most dealerships you feel pressured. I was not here, and my thoughts and comments were respected. My questions were answered clearly and with professionalism making this purchase pleasant. Travon was also a welcoming face in this transaction. In talking to one of my workmates, I was informed that he had purchased a vehicle from this Heritage Dealership also. He was pleased and voiced it proudly. My experience, I hope, continues to expand your businesses reputation. Thank you so much, Dave Jefferson More

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Mr. Ansley immediately greeted me at the entrance door when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him when I arrived at Heritage. Ansley is patient with a sense.of humor. He knows the product and industry. He has the top rating and I will refer him to others that are shopping for a car. Ansley answers all questions and follows up with excellent service! Respectfully, Cynthia N. More

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Ansley was extremely helpful with my husband and I purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car l purchasing our new Subaru Forester Hybrid. He was highly professional and friendly. He did everything to assist us and to make purchasing a new car less stressful. He was extremely personal and he could tell I was nervous about this new vehicle. He was not satisfied until he could tell that I was satisfied. In case Ansley is wondering, I am really enjoying my new Subaru Forester Hybrid. Thank you for EVERYTHING! : )))) More

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Ansley Ratnayake was great to work with on my Certified Pre-Owned Subaru at Heritage Subaru Owings Mills. He worked with me every step of the way to try to get the best deal he could make for me. And, his Pre-Owned Subaru at Heritage Subaru Owings Mills. He worked with me every step of the way to try to get the best deal he could make for me. And, his followup after the sale to help me locate an owner's manual and give some guidance a couple days later on questions I had on how to use certain electronic features available on the vehicle was so helpful. He arranged home delivery of the vehicle to me, saving me a 2 hour drive round trip. Highly recommend Heritage and would definitely ask to work with Ansley again! Just because you're off the lot--you're not forgot! Thanks for help from Tavon, Andre, Jewell, and Matt, too. All really terrific people to deal with. More

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Ansley was so helpful in purchasing a brand new 2026 crosstrek. I was nervous upon going to a dealership but he made the process so easy and worked with me to get a good price! Highly recommend! crosstrek. I was nervous upon going to a dealership but he made the process so easy and worked with me to get a good price! Highly recommend! More

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Emmett Russ and General Manager Shawn Davie were wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in te wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in terms of the vehicle I wanted to purchase and the financial aspect I was comfortable with. Emmett gave me a tour of the facility including the service area. I love my new Subaru Forester Premium and could not be happier with the experience I had with everyone I interacted with at the dealership, including Finance Manager Matt Streete. More

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The staff were attentive and no pressure to purchase the vehicle. Very good customer service! vehicle. Very good customer service! More

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So far so good, my experience with heritage has come a long way since years ago, when I swore I'd never deal with them again. long way since years ago, when I swore I'd never deal with them again. More

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