Heritage Subaru Owings Mills

I have bought at least 6 cars in my lifetime and this was the best experience I have ever had! Santos Mendez was knowledgeable, professional and not schmoozy. He and Shawn Davie allowed for the process to be the best experience I have ever had! Santos Mendez was knowledgeable, professional and not schmoozy. He and Shawn Davie allowed for the process to be very quick and painless. They arranged for some corrections to be made to the paint job on the hood immediately after the purchase and even picked up the car and delivered a loaner car directly to my house. Amazing service! More

Joshua Jones was extremely professional and courteous. He assisted me with the purchase of a warranty for my vehicle. His knowledge and attention to detail is unmatched! He assisted me with the purchase of a warranty for my vehicle. His knowledge and attention to detail is unmatched! More

Heritage has been amazing to work with for the past 3 years and 2 cars. Matt (sales) and Josh (finance) made things a breeze! I even use them to service my old 2010 Legacy and they make that car run like years and 2 cars. Matt (sales) and Josh (finance) made things a breeze! I even use them to service my old 2010 Legacy and they make that car run like a dream. I recommend anyone and everyone to use Heritage! More

My experience with Heritage Subaru Owings Mills was fantastic! Jermaine and Josh made the car-buying experience hassle-free while also being zero stress and zero pressure. I was really able to find the fantastic! Jermaine and Josh made the car-buying experience hassle-free while also being zero stress and zero pressure. I was really able to find the car I loved and they made the magic happen. I would never hesitate to work with them again. More

TLDR: I can not say enough great things about this dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Eve dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Everyone there is professional, responsive, and customer oriented. Managers follow up personally after you make each appointment, to ensure your needs are being met. I have encountered no pressure tactics of any kind from the first contact through the last signature in finance. Even before I was a returning customer they rolled out the red carpet for us, but with my latest car they went far above and beyond. There's a massive chip shortage making demand much higher than supply, and many dealers are gouging customers on the price (one told me the best they could do was $5,000 over sticker). Because of this, I waffled a lot on even doing a trade, but my sales rep Alex just simply suggested I bring my car by to see what it was worth. They ended up offering me thousands above what I expected, and gave me a new car price lower than anyone else in a 150-mile radius. On the day of purchase, we discovered the MVA had an issue with the registration of my trade, which should have derailed the whole purchase process. By all rights, they could have sent me off to fight with the MVA for days or weeks by myself, but Alex (my awesome sales rep) and Josh (the finance guru) each worked from their own desks for over 40 minutes, talking to agents and MVA managers to resolve everything for me. I had an extended warranty and pre-paid service on my trade, and expected to spend hours on the phone after the trade, cancelling them and then waiting weeks for the checks. Without my even mentioning this, Josh saw the warranties in some master system, went ahead and canceled the policies, and moved all the refund directly into this sale, saving me thousands. He also got me a much better APR than my bank (despite my banking with them for 25 years). It's the details like these that really make me come back here, not just among Subaru dealerships but among all car makers. More

This is my 3rd Subaru purchase from this dealership! Mr Bill Harris & Josh Jones make up a fantastic team. This has been the best car buying experience. What I appreciate about them is the “no pressure” an Bill Harris & Josh Jones make up a fantastic team. This has been the best car buying experience. What I appreciate about them is the “no pressure” and transparent environment they’ve created. In this industry these two are a rarity! Building relationships are more important than the purchase. I’ve never been more satisfied working with anyone one else. More

Great customer service! Bill and Josh were amazing, and stayed late until the very end, answering all our questions! stayed late until the very end, answering all our questions! More

He did a great job. Got me through everything quickly, was very kind, and saved me some money. was very kind, and saved me some money. More

Josh Jones and Matt Streete made the impossible happen. I really wanted a Subaru Ascent. By working with me, massaging the numbers with the GM and being creative and caring, they made it happen within my I really wanted a Subaru Ascent. By working with me, massaging the numbers with the GM and being creative and caring, they made it happen within my budget. This was the easiest and most fun car purchase of my life. Go Matt, go Josh, go Heritage and go today. More

Alex was amazing, not skipping a beat when we started sarcastically joking, but knowing when to stick to business as well. Had we not been able to come to a price we were satisfied with, we still would h sarcastically joking, but knowing when to stick to business as well. Had we not been able to come to a price we were satisfied with, we still would have been happy with our experience, and would have highly recommended Alex. We did end up purchasing a new STI from him, and had a great experience overall! Milton closed things out on the finance end, happily working with us past closing to finish everything up. More