Heritage Subaru Owings Mills

Josh Jones was extremely knowledgeable and efficient. He had much of the paperwork completed before we even entered his office. He answered all of our questions. He was very friendly and made the entire e had much of the paperwork completed before we even entered his office. He answered all of our questions. He was very friendly and made the entire experience very pleasant. More

Fantastic, efficient, knowledgeable.Special ordered our Fantastic, efficient, knowledgeable. Special ordered our car, triple checked to ensure that all options we ordered were present. Answered all of our Fantastic, efficient, knowledgeable. Special ordered our car, triple checked to ensure that all options we ordered were present. Answered all of our questions. Demonstrated all car features. Never rushed us very pleasant experience. More

Alex was very knowledgeable about the car we were looking at. There was never any pressure to purchase or buy add-on items. The entire process was straightforward. at. There was never any pressure to purchase or buy add-on items. The entire process was straightforward. More

Josh was amazing to work with and very supportive through the financial process. His knowledge and guidance helped make the right choices for my situation the financial process. His knowledge and guidance helped make the right choices for my situation More

Everyone at the dealership was knowledgeable and helpful without pressuring me. I appreciated the follow-up calls and keeping me informed. I especially like the follow-up with Brianna after I’ve driven the without pressuring me. I appreciated the follow-up calls and keeping me informed. I especially like the follow-up with Brianna after I’ve driven the car awhile to answer any more questions that come up. It was a very comfortable experience buying car car from this dealership so far. More

We had just about the worst experience here at Heritage Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi wa Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi was able to help us purchase our car. She was extremely kind and unaggressive, unlike many other salespeople we've encountered. Tobi was the only good thing about the entire car-buying process. Secondly, they gave me an extremely unfair initial offer on my trade in. I had gotten 3 other quotes (two of them inspected by other mechanics) and all of the offers were over 20% more than they had offered me. If I had not gotten those other quotes, I would have been ripped off and they knew exactly what they were doing. I also want to add that we inquired about the "Additional $1000 towards your trade in" and they admitted that it was a marketing tactic and they don't really add $1000 extra so just BEWARE of that. Next, two men who passed by, one seemed to be the manager, the other was Joshua Jones berated Tobi right in front of us and were treating her in an unreasonably harsh manner. They were apologizing to us for her slowness (she was not slow) and demanding she move out of the way so they can finish the process. We were shocked that they would treat another employee in that way... And right in front of their customers, too. Additionally, a few errors were made on their part, which we only found out after we had already bought the car! They failed to ask for the down payment at the time of purchase so I had to ask them how am I supposed to pay this?? What would have happened if I didn't say anything about it?? After that, I get a call that they need additional information from me for my title transfer... Something that should have been taken care of at the dealership. And finally, they entered in the incorrect phone numbers on our loan, which prevented us from logging in to our account! We had to wait on hold for an hour to fix their mistake. It makes me question what other details they got incorrect during the purchase... We truly regret purchasing from this dealership and urge you to look elsewhere... More