Heritage Subaru Owings Mills

Purchasing a new touring outback from Mei Kei was the easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She easiest. She answered all my questions even before I asked most of them. She effortlessly takes you through the entire car purchasing processes. She was very friendly, professional, organized and easy to talk too. More

The best part of my car buying experience was Mei Kei Hong. A young, energetic, accommodating, positive, and helpful Sales person. While I did not spend a lot of time on my decision making, I knew a Suba Hong. A young, energetic, accommodating, positive, and helpful Sales person. While I did not spend a lot of time on my decision making, I knew a Subaru was on the top of my list as my next possible vehicle. My Mustang of 14 years was near the end. So far I am happy with the vehicle. All of the employees I have met so far were always quick, kind and knowledgeable in their fields. I would recommend this dealership to anyone looking for Sales or Service. More

Very helpful through the whole process. Was very informative and was a pleasant car buying experience. Would recommend anyone looking to buy a new car to contact Mei Kei. informative and was a pleasant car buying experience. Would recommend anyone looking to buy a new car to contact Mei Kei. More

I had a wonderful time purchasing a brand new Impreza with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. Fro with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. From the time the appointment was made, Mei was always available to answer any questions I had about the car and the buying process. From the test drive to the final signature, the whole experience was excellent! Anyone looking for a new car will have no trouble with this team! More

I haven't finished the relationship yet. Ms. Hong is great. Ask after I have completed the work. The 4 stars could be a 5 or a 3 when we are finished great. Ask after I have completed the work. The 4 stars could be a 5 or a 3 when we are finished More

Mei Kei is one of a kind. Very patient and honest. Her personality and demeanor makes your decision easy and comfortable. I Highly recommend her! personality and demeanor makes your decision easy and comfortable. I Highly recommend her! More

Alex assisted my wife and I with the purchase of our 2021 Subaru Forester Premium. We cannot say enough good things about Alex. He is very knowledgeable, friendly, personable, not a pushy salesperson and w Subaru Forester Premium. We cannot say enough good things about Alex. He is very knowledgeable, friendly, personable, not a pushy salesperson and was a big reason we had a smooth experience from test drive to driving home in our new car. We had some big laughs as well as worked out a fantastic deal on our new car and traded in vehicle, so really our experience was as good as it gets at a car dealership. We highly recommend you seek out Alex for your Subaru experience, you will not be disappointed. More

Mei Kei is awesome! Best sale consultant! I strongly recommend to speak with her for your next car purchase at the Heritage Subaru Owings Mills. Her calm and composed demeaner made the decision to purch recommend to speak with her for your next car purchase at the Heritage Subaru Owings Mills. Her calm and composed demeaner made the decision to purchase the car a stress-free experience. She is very knowledgeable and understands the needs of a customer. She was the best! More

We have a choice of many dealerships in the greater Baltimore area. The reason that I decided to buy my new Subaru from Heritage Subaru Owings Mills is Mei Kei Hong. Mei Kei made this my best car-buy Baltimore area. The reason that I decided to buy my new Subaru from Heritage Subaru Owings Mills is Mei Kei Hong. Mei Kei made this my best car-buying experience ever. She made sure all my questions were answered and did everything in her power to ensure that I was happy with my new Subaru Outback- and I am! Mei Kei found the style and color of Outback I wanted, had the car brought to Owings Mills AND she delivered the car to my doorstep. She was ultra-responsive during the entire (short) process. Mei Kei is a treasure. If you want an efficient, comfortable, and knowledgeable salesperson, ask for Mei Kei. Highly recommend her! 😊 Of course, I also love my new car!😊 More

Professional, courtesy and a wealth of knowledge. We learned more on a very pleasant demo ride than we have ever learned before. The entire process was seamless . Mei Kei is a no pressure sales person learned more on a very pleasant demo ride than we have ever learned before. The entire process was seamless . Mei Kei is a no pressure sales person , listens attentively to what you say and respects that. Our meeting with Aleksey Naydekno also allowed us to get in and out of financing quickly. We expressed our concern about being inside a closed room during Co-vid . He went thru the process of payment, exploring warranties and other options quickly and efficiently.. And by the way , as we were waiting I saw him meticulously clean the desk top we would be using and offered us new pens . So great experience , with those mention as well as general manager and sales manager who both made a stop by to introduce themselves. I can not review service , since this was a new sale, but am hopefully this fine dealership continues to exceed expectations. More