Heritage Toyota Catonsville

A dream come True: Heritage Toyota of Catonsville My dear family member, Judy Giron works for Heritage Toyota of Catonsville and introduced me to David Day, my salesman, Judy and David Day both gui My dear family member, Judy Giron works for Heritage Toyota of Catonsville and introduced me to David Day, my salesman, Judy and David Day both guided me in the right direction by giving me the in's and outs of how to buy a new car, and asked me exactly what I wanted. And guess what? I got exactly what I requested. I was treated like "royalty". I was given a car to drive to work in the morning while most of the paper work was done. When I returned after work, I sat with Judy and Cory Snyder, who handles the financing and the balance of the paper work might have taken an hour or so. Judy and Cory Snyder explained the best warranties as well as the "free" perks that Heritage offers. After that, Mark Putnam, the General Sales Manager came over and shook my hand and thanked me for coming in and verified that I was happy with my new car before I left the dealership. Also, Judy Giron and David Day my salesman, made absolutely sure that I was completely satisfied with my new car before I left the dearship. I not only love my new car, I am very proud of it. Judy Giron, David Day, Cory Snyder and Mark Putnam are truly an asset to Heritage Toyota. Come on over to Heritage and make your dream car come true!!! More

Used old part A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and it saved me some money in parts. Nice customer service! More

Service advisor Kris did good The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kep The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kept me informed More

Customer server oriented I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are th I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are the so easy to get along with and are always willing to go over and beyond. The sales management team take time to listen to concerns and try to help in any way possible. More

Review of Heritage and Service Adviser Alexandra Sanderson Heritage mechanics are honest and competent. However, the link between the me and getting the exact work that I want done by the mechanics is the ser Heritage mechanics are honest and competent. However, the link between the me and getting the exact work that I want done by the mechanics is the service adviser, Alexandra Sanderson. Over the last few years Ms Samderson has handled all of my requests for service. She listens patiently to my reasons for bringing the car in for service and explains to me what should be done. She is friendly knowledgeable, and gives me confidence that the right work will be done correctly. I am much more likely to continue to bring my car to Heritage for service if Alex is still my service adviser.. More

Service department and customer service My experience at Heritage Toyota in Catonsville was excellent. Crystal did an excellent job going over my options and was straight forward. It is quit My experience at Heritage Toyota in Catonsville was excellent. Crystal did an excellent job going over my options and was straight forward. It is quite refreshing to have such a positive interaction with such great people. More

Great experience! Crystal Pierre is super awesome. She makes going to get new tires not as frustrating as it normally would be. Pay this lady!! She’s a gem Crystal Pierre is super awesome. She makes going to get new tires not as frustrating as it normally would be. Pay this lady!! She’s a gem More

1st Service visit The customer service experience was Awesome. The team was very professional and courteous. A smile goes a long way. It was a rainy day and I didn't fe The customer service experience was Awesome. The team was very professional and courteous. A smile goes a long way. It was a rainy day and I didn't feel like being out but the service team made my day pleasurable. More

My special thanks to Darryl Jefferson for his excellent customer service. Although we did not buy a car we were checking out, I would like to admit Mr. Jefferson's friendliness and willing for his excellent customer service. Although we did not buy a car we were checking out, I would like to admit Mr. Jefferson's friendliness and willingness to help the best way he could. I especially appreciate his follow up calls. Svetlana Chapoval Ellicott City, MD More

Repair exterior door handle Everyone in the service center were courteous and professional. Crystal Pierre was my service coordinator and did a fantastic job. She is very knowled Everyone in the service center were courteous and professional. Crystal Pierre was my service coordinator and did a fantastic job. She is very knowledgeable and coordinated with the repair technician multiple times to make sure the repair to my car was was done right. Crystal was very pleasant to work with and did a great job with handling all aspects of the repair to my Camry. More