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Heritage Toyota Catonsville
Baltimore, MD
1,582 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,582 reviews
July 19, 2016
Excellent Service and Customer Satisfaction Love dealing with Russel Toyota, especially David Day. I have purchased 4 cars from him and would refer him to anyone. Their service is exceptional Love dealing with Russel Toyota, especially David Day. I have purchased 4 cars from him and would refer him to anyone. Their service is exceptional and David is a genuine all around great salesman to deal with. More
by Kari
July 13, 2016
Terrible & Deceptive Customer Service/Sales Experience I was in the market for a Toyota Prius end of June 2016 and tried to purchase a vehicle from this dealership. I negotiated the sales price online and I was in the market for a Toyota Prius end of June 2016 and tried to purchase a vehicle from this dealership. I negotiated the sales price online and received written confirmation from Cristan Taylor, the General Sales Manager regarding the deal. We went to the dealership to purchase and my husband and I were close to completing the transaction pending signatures from the finance department when Cristan, the General Sales Manager changed his mind and decided not to offer us the deal he provided written confirmation. This was unbelievable. What kind of business practice is this? Even when a deal is written down it is insufficient? Cristan did not even apologize or work with us to fix it, instead, blamed it on me as a misinterpretation of his written deal. The written deal was very clear. Even Stas Noskov, the sales representative, who we worked with, understood it the same as we did. A few days later, I emailed David Gruner, the General Manager, explaining him the situation and my frustration and disappointment with his General Sales Manager and our experience with his dealership. He has not responded at all! Unbelieveable! Hopefully, corporate will be more responsive! More
by Helen C
Employees Worked With
Stas Noskov, Cris Taylor
July 05, 2016
Used Car This dealership was great and helpful in the purchase of my used vehicle. My sales rep and finance rep helped me through this tough process and made m This dealership was great and helpful in the purchase of my used vehicle. My sales rep and finance rep helped me through this tough process and made my buying experience wonderful. More
by Marcie Pegram
July 02, 2016
Outstanding salesman. Salesman explained all options about buying and leasing a Toyota. James was outstanding. Went over all features in my SUV. I am going to recommend J Salesman explained all options about buying and leasing a Toyota. James was outstanding. Went over all features in my SUV. I am going to recommend James to all my friends. Donna was also outstanding going over all payment options. More
by Wrist001
June 25, 2016
Excellent buying experience with Stas Noskov of Russel Toyota. Starting from quite a few phone calls and email exchanges during the week prior to the purchase, Stas was very knowledgeable, helpf of Russel Toyota. Starting from quite a few phone calls and email exchanges during the week prior to the purchase, Stas was very knowledgeable, helpful, and courteous. He provided all the requested information, including an on-the-road cost estimate, which was excellent. He helped us a lot also choosing the right trim for our family. All of that during the week prior to the purchase. We then came in during the weekend to make the final decision. We wanted a car of specific color which was not in stock. Stas arranged for that vehicle to be delivered from another dealership very quickly. He walked us through the seamless buying process and even went out for a bite with me while we were waiting for the paperwork and for the car to be detailed. He then personally helped me to drive both the new car and my old car back to my house since my family had to go back home earlier. All in all, an absolutely excellent experience with Stas and I would definitely recommend him to all my friends. More
by vm
Employees Worked With
Stas Noskov
June 20, 2016
Great service !! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! More
by Tblessed
Employees Worked With
May 17, 2016
Outstanding Customer Service On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and pro On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and provided outstanding customer service. I highly recommend their service department. More
by Murphy2010
Employees Worked With
Mr. Jordan Bogle, Assistant Service Manager.
May 16, 2016
I was very impressed with this dealorship. This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the proces This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the process and took care of everything. He was so professional and wonderful to work with! It was so painless. Would highly recommend this dealership to anyone looking for a vehicle More
by Mel's Review
Employees Worked With
May 07, 2016
Got me in and out! James worked his magic again! First time in 2010, and now again in 2016. Honest and to the point without being condescending. I will definitely recomm James worked his magic again! First time in 2010, and now again in 2016. Honest and to the point without being condescending. I will definitely recommend this dealership! More
by G.carter
May 05, 2016
Very good I just want to let everybody know that if you want to buy a car ask for Tyler Day he is a young men but with a wonderful customer service skills I just want to let everybody know that if you want to buy a car ask for Tyler Day he is a young men but with a wonderful customer service skills More
by Tony504
