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Heritage Toyota Catonsville
Baltimore, MD
1,572 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,572 reviews
January 19, 2016
Outstanding Service! We were so happy with the outstanding service we received the first time that we decided to work with the same team to purchase our second vehicle. We were so happy with the outstanding service we received the first time that we decided to work with the same team to purchase our second vehicle. More
by happycustomer
Employees Worked With
Charles Wicks
January 19, 2016
Excellent Customer Service! I recently purchased a vehicle from Russell Toyota Scion in Catonsville, MD. Mr. Austin Ogunyamoju (a.k.a Austin Powers) was my sales consultant. His I recently purchased a vehicle from Russell Toyota Scion in Catonsville, MD. Mr. Austin Ogunyamoju (a.k.a Austin Powers) was my sales consultant. His professionalism, work ethic, perseverance, knowledge of Toyota products and sound advice made this one of the best experiences I've had purchasing a vehicle. I appreciated the attention Austin provided. He addressed all of my questions, researched vehicle availability and responded back to me as promised (very impressive). His customer service is exemplary. The Russell Toyota team made this purchase an enjoyable experience. I will definitely return to Russell Toyota for my next purchase and keep Mr. Ogunyamoju's name in my address book. If you're in the market for a Toyota and you're looking for a hassle-free, positive auto purchasing experience, I highly recommend Mr. Ogunyamoju. Thank you Austin and Russell Toyota! More
by Sherry16
January 19, 2016
Excellent service from Brad, sales and Donna, finance. I had a wonderful experience. The process was easy, fast and I left the showroom feeling exceptionally good !!! Excellent customer service from Brad a I had a wonderful experience. The process was easy, fast and I left the showroom feeling exceptionally good !!! Excellent customer service from Brad and Donna. The greatest experience ever when purchasing an automobile !!!! No hassle, pressure or anything. More
by Jp
Employees Worked With
Brad Jones, Donna Mosley
January 03, 2016
Awesome Sales Person We had an awesome customer service rep named Lisa Shannon. She was very patient and well experienced, and helped us in every need possible to close th We had an awesome customer service rep named Lisa Shannon. She was very patient and well experienced, and helped us in every need possible to close this deal. She actually made this deal fun, exciting, and stress free. I would recommend family, friends, anyone to this dealership especially if they could have her as a sales person. There should be more people at every dealership with her personality and understanding. What a terrific asset she is to your company! Happy Customers, Romaine Evans, Robin Lewis, and Courtney Lewis More
by robinlewis
Employees Worked With
Lisa Shannon
December 28, 2015
Awesome Customer Service I had an awesome customer service experience. Herb Thomas was friendly and no pressure. Herb was understanding and worked with me in order to meet my I had an awesome customer service experience. Herb Thomas was friendly and no pressure. Herb was understanding and worked with me in order to meet my needs. I was very pleased with my purchase. Thank you, Bashiru K. More
by fnsty10
Employees Worked With
Herb Thomas
December 10, 2015
Excellent Customer Service I love this dealership. I've never thought buying a car was so easy. My Cars Salesman, Mr. James Akinola was very easy to work with very professional I love this dealership. I've never thought buying a car was so easy. My Cars Salesman, Mr. James Akinola was very easy to work with very professional and keeps you entertained with laughter while you are working with him. He gave me good advice and was very knowledgeable about the car I purchased. My Finance person was Ms. Donna Mosley who was nice and also fast and knowledgeable about the paperwork, and worked to keep my monthly payments within my budget. If you want a new car I would suggest you see Mr. James Akinola at Russel Toyota in Catonsville. He's the Best! More
by Marcia Jeffers
December 05, 2015
Patient Professional, patient, thorough, friendly, helpful. They made me feel comfortable during my time with them. Also worked with my bank to confirm financ Professional, patient, thorough, friendly, helpful. They made me feel comfortable during my time with them. Also worked with my bank to confirm financing so that I didn't have to go back and forth between the dealership and the bank. More
by Thegirls4
Employees Worked With
Kola Longe, Donna Mosley
November 29, 2015
Excellent service, very helpful, & good advice. Excellent service. Mr. James Akinola & Ms. Donna Mosley were very helpful and provided all information we needed. More than that they were so kind and Excellent service. Mr. James Akinola & Ms. Donna Mosley were very helpful and provided all information we needed. More than that they were so kind and friendly. We went out with a car deal tha we are very happy with. More
by nour
November 29, 2015
Very thorough and helpful James Akinola made deligent efforts in insuring the he could work with me in getting my payments to fit within my budget. My only complaint was waiti James Akinola made deligent efforts in insuring the he could work with me in getting my payments to fit within my budget. My only complaint was waiting too long to complete the paperwork. However, overal I would recommend this dealership to family, friends, and or my coworkers. More
by llwoods667
Employees Worked With
November 23, 2015
Satisfied Customer Overall a good experience. There was some slight miscommunication and the wait was a little long, but both Kevin and Carl made sure I was able to lea Overall a good experience. There was some slight miscommunication and the wait was a little long, but both Kevin and Carl made sure I was able to leave with the car when it was all said and done. Nice guys to work with. Hiram More
by laidback78
Employees Worked With
Kevin Deford, Carl Goode
