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Heritage Toyota Catonsville

Baltimore, MD

4.5
1,572 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,572 reviews

May 15, 2020

James is first class. Would definitely deal with him again. Have bought many cars over the years and this rates as one of the better ones More

by 2harley
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Fought
May 15, 2020 -

Heritage Toyota Catonsville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 12, 2020

You guys are great I am very satisfied with you and will recommend you to anyone. They will not regret the decision at all Thanks so much again More

by rjfamili
Recommend Dealer
Yes
Employees Worked With
Breanna Yardborough
May 13, 2020 -

Heritage Toyota Catonsville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Catonsville!

May 11, 2020

I am not satisfied all time workshop side is very poor sales representatives is very rood i am going for oil change Butt every time oil change rate is different More

by Saleem
Recommend Dealer
No
Employees Worked With
Ali Morsy, Sean Locklear, Alexandra Sanderson, Crystal Pierre, Ben Payette, Fatma McArthur
May 14, 2020 -

Heritage Toyota Catonsville responded

Hi Saleem. Thank you for taking the time to review Heritage Toyota Catonsville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for any issues you experienced with our Service Department, as this is never our intention. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to restore your faith in our dealership. Our Service Director, Ron Filling, would like to speak with you to discuss the situation in more detail and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Ron directly at rfilling@mileone.com or 443.341.8600 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We look forward to speaking with you soon.

May 11, 2020

I am not at all satisfied with this service center even after giving them second chance. I will not recommend anyone they dont perform what you request them to do. My side view mirror shakes when you speed More

by Naif
Recommend Dealer
No
Employees Worked With
Austin Powers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
May 19, 2020 -

Heritage Toyota Catonsville responded

Thank you for sharing your feedback about your experience at Heritage Toyota Catonsville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced, as this is not our way of doing business at any of our MileOne stores. Our Service Director, Ron Filling, would like to speak with you to better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. If you would like to further discuss your experience, please contact Ron directly at rfilling@mileone.com or 443.341.8600 and he will be happy to help. Again, thank you for your time and valued input. We hope to hear from you soon.

May 08, 2020

Very responsive and extremely costumer friendly. Went above and beyond the job title to allow me to test drive the car and deliver it. Knowledge of the vehicle was extensive. More

by Mallory.l.stephenson
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2020 -

Heritage Toyota Catonsville responded

Mallory, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

May 06, 2020

I was a jaded and disillusioned car buyer. As I have experienced very unprofessional and condescending encounters over the years at various dealerships. Initially I was connected with Kimberley, I expl More

by Ms. N. Lee- 2020 Camry
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly 5+ out of 5! very thoughtful service!, Dean Ciccarelli
May 08, 2020 -

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We hope you continue to choose us for all your automotive needs! Take care!

May 06, 2020

I've had few cars from this site with different agents but this time it was really a pleasure working with mr James akinola thank you. More

by Jawed nadeemi
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

Heritage Toyota Catonsville responded

Jawed, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 27, 2020

Great vehicle shopping experience. They gave me a price that was better than any other dealership in the area. They actually worked to get me the best finance rate and value for my trade. Would purchase f More

by cjdembeck01
Recommend Dealer
Yes
Employees Worked With
David Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Fought
Apr 28, 2020 -

Heritage Toyota Catonsville responded

Hi, thank you for taking the time to leave a review for us at Heritage Toyota Catonsville. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 20, 2020

Trustworthy Purchased my first vehicle from David Day 20 plus years ago. It was a great experience. David made the transaction very easy. Since then, between m More

by Kathys1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Heritage Toyota Catonsville responded

Hi, thank you for your wonderful feedback. We're thrilled you found David so knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Heritage Toyota Catonsville as your first choice for service! We look forward to your next visit! Take care!

March 31, 2020

Erick gave me an incredible deal on a Tundra lease. I was expecting to have to walk out, but he made the deal work on my terms. Dean did an excellent job with communication, Ayo was very helpful, and Karin m More

by malyonvaiden
Recommend Dealer
Yes
Employees Worked With
Ayo, Karim, Erick Lopez, Dean Ciccarelli
Apr 01, 2020 -

Heritage Toyota Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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