Heritage Toyota Catonsville

JAMES ANKINOLA - To infinity and beyond We had been researching and searching for an SUV with third row seating, DVD system, capacity for 7 or more and no older than 2016. We had been to a f We had been researching and searching for an SUV with third row seating, DVD system, capacity for 7 or more and no older than 2016. We had been to a few dealerships with no success. Our son works near the Heritage Toyota dealership so we thought we would try it even though it was a 45 minute drive from where we lived. On September 27th, my wife suggested that I go there and look at a few vehicles. So I drove to the dealership and I parked on the side of the building in the service parking lot. I walked around the complete building and looking at various vehicles. I thought that a sales person would come out and talk to me. However, that was not the case. I was dressed in extremely casual attire and didn’t have the appearance of an owner of a corporation. I also had an recent injury which caused me to walk with a limp. After not obtaining a sales person’s attention I went inside and stood at the receptionist’s desk. Unfortunately, there was no receptionist due to a cut back on staff. So I waited and waited and waited. Then finally JAMES ANKINOLA walked by and asked if I had been helped. I said no. And thats when I became familiar with the GOLD STANDARD that every sales person should follow. It was then that JAMES ANKINOLA should me all the vehicles that we were interested in, and some we had not even considered. In addition, I received spec sheets and a prices on each vehicle and a detailed explanation in language that I could understand. During this whole process, I became more knowledgeable about each vehicle. It was the professional , knowledgeable and personable behavior that JAMES ANKINOLA exhibited at all times that kept my attention. It was very eveident that James loves his job and would do anything he can for his clients to get the vehicle they desire. When I asked him what were his work hours he said just call him on his phone because he is always on the job. On October 5th, my wife and I went back to see JAMES ANKINOLA to look at and test drive a few vehicles. At the end of the night, my wife decided and which vehicle she wanted. So we made plans to come back at 9 am on October 5th and complete the deal. My wife could only stay for an hour. Well we didnt make it to the dealership due to a vehicle issue. So I worked on the vehicle and my wife went to her meetings. When I arrived at the dealership at 5:10 pm I was worried because the dealership closed at 6pm. It was JAMES ANKINOLA’s calm and reassuring words that we will get the deal completed today. He had the paperwork ready to be signed by my wife since it was going to be her vehicle. However, due to her schedule she could not come to the dealership. I was told that the dealership would arrange transportation for me to get home. All this time my wife was dreading having to go to the dealership on Monday or Tuesday to sign papers knowing that I would be out of town for business. It was pretty apparent from JAMES ANKINOLA that my wife was extremely upset and disappointed. It was then that he approached the manager and said that he was willing to drive our new vehicle to our home to get my wife’s signature on all the documents and to pick up our vehicle that we were trading in. We drove to my house when all the while my wife thought that she would not get her vehicle that day. We drove up the driveway and I texted my wife that I needed some cash to tip the Toyota employee that drove me home. She came out and had an expression of anger that she had to provide the cash to tip the diver. When she approached us she still didn’t know that we had brought her the SUV that she wanted. That was until JAMES ANKINOLA stepped outside the vehicle and he was beaming with that electrical mesmerizing smile of his. At that time , my wife realized that this was her car. She immediately started crying. I asked her if she was crying because she was getting her SUV. She said that she was crying because JAMES ANKINOLA’ s came up to deliver her the SUV. It was also his commitment and resolve to do whatever he can do for his clients. On this night JAMES ANKINOLA, took time away from his own family and went beyond the boundaries of very good customer service. He was able to have his management approve him driving our vehicle to our home to complete the transaction. I have purchased many vehicles from various manufactures thru the 46 years that I have been driving. During this time I have never had a sales person exhibit such profound and professional behavior. He went above and beyond what was expected and what was needed to complete the deal. But for JAMES ANKINOLA with his warm and friendly personality, his personable way of explaining the entire vehicle purchasing process. Even though we had only met JAMES ANKINOLA only one week ago, It felt like we had known each other our entire life. He has rekindled my belief in all what’s good about the human race. It’s all too often that we see and hear hostile behavior, wars, law suits, verbal toxicity, allegations of cheating, verbal outbursts of hatred to others and gun fights over territory. But yet while everyone is concerned about the possible loss of the kingdom, money, property and power, JAMES ANKINOLA was working behind the scenes to get this vehicle delivered for my wife. As I said earlier, my wife cried tears of happiness to see the vehicle but more importantly to see JAMES ANKINOLA there to make sure that it happened. He is truly one of a kind salesman who does and did go beyond what we were expecting. All JAMES ANKINOLA needs now is a superhero cape to go along with his super powers of communication, persuasion, knowledge and his attitude. Don’t go to anyone else when you need a vehicle. There is only one truely dedicated and resolved salesman that you should trust. That person is JAMES ANKINOLA. More

An Amazing Car Buying Experience I had a phenomenal experience while buying my Toyota 4Runner. The sales staff and finance staff were simply awesome. They went above and beyond. They I had a phenomenal experience while buying my Toyota 4Runner. The sales staff and finance staff were simply awesome. They went above and beyond. They made what is normally a painful experience enjoyable . Thank you to all the people that made this possible: the internet manager Brad J, my awesome salesman, Mark T, the manager, Eric L, and the finance manager, Latoya G. They were all great. I would/will recommend them to anyone. If i could give 6 stars, I would!! More

Great buying experience No hassle buying experience. From the start to finish they delivered what I wanted. Sean was able to find the vehicle I wanted. Tyler was able to co No hassle buying experience. From the start to finish they delivered what I wanted. Sean was able to find the vehicle I wanted. Tyler was able to complete the deal and get me out the door without issue. Overall it was a good experience. Thanks to Sean,Tyler,and Dave! More

James Akinola James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James h James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James has over 20 years of experience and will not guide you the wrong way. Go see James if you want a seem-less car buying experience. More

A very enjoyable experience Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they and all of the staff members were so nice and friendly you almost forgot the time. Thank you to your entire team service was awesome! More

Seemingly very low BS and professional experience As dealership experiences go, this was a good one. I originally chose this dealership after multiple online queries because I was harassed and pressur As dealership experiences go, this was a good one. I originally chose this dealership after multiple online queries because I was harassed and pressured the least by Mr Morsy. The finance department was also a professional and transparent experience. More

5 Stars Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, enga Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, engaging, courteous, and responsive through our entire visit. We had visited multiple dealerships the same day, and Austin’s service was a cut above the rest. He let us look at the cars we were interested in for as long as we needed, answered our many(!) questions, and stayed with us after close to finish signing for the vehicle. I recommend Austin to anyone interested in visiting this dealership! More

Great buying experience! We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of been any better; we got a great deal and the process was seamless! They accommodated our every need and we will definitely be buying from them in the future. More

Awful customer service and mistakes Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Late Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Later we found out they made a mistake, our lease ended in July and Heritage neglected to close out our lease. Toyota financial is asking us to pay for this and is threatening us with past due notices on a car we returned to the dealership 6 weeks ago. My husband has called multiple times a day for the past week and a half to rectify this issue. He has left countless messages and no one has returned his calls. Now that the sale is over, they can’t seem to have the decency to pick up the phone and rectify their mistake. We want to speak to the GM immediately. It is not cool to mess with someone’s credit More

David is fantastic! Makes it fun and easy Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. More