Heritage Toyota Owings Mills

Great first experience All the employees from beginning to end were fantastic. My salesman took the time to explain everything to me to my comfort level. I will definitely c All the employees from beginning to end were fantastic. My salesman took the time to explain everything to me to my comfort level. I will definitely come back for all of my future car needs More

Excellent Easy Transaction We were very pleased with the transaction for purchasing our RAV4 and the service provided by Carlos Subido. He was thorough, transparent and informa We were very pleased with the transaction for purchasing our RAV4 and the service provided by Carlos Subido. He was thorough, transparent and informative. We also realized we had purchased our previous vehicle from him eight years ago. More

Excellent customer service I purchased a 2019 Toyota C-HR from Carlos and he was able to find the one that met my specifications. Carlos is an asset to your dealership; he is p I purchased a 2019 Toyota C-HR from Carlos and he was able to find the one that met my specifications. Carlos is an asset to your dealership; he is personable, knowledgeable and very patient. More

Great customer service from Kyle I dealt with Kyle Dixon while looking to purchase a used RAV4. We were ready to test drive it a short time after arriving to the dealership, and on th I dealt with Kyle Dixon while looking to purchase a used RAV4. We were ready to test drive it a short time after arriving to the dealership, and on the test drive he answered any question I could think of. I've had the car for about 3 or 4 months and it's been great so far. I would gladly deal with Kyle and this dealership in the future when I am looking to purchase another vehicle. More

Excellent salesperson Carlos Subido gives the best customer service. He takes time to explain about the vehicle. Always meets to the customers needs and wants even after pu Carlos Subido gives the best customer service. He takes time to explain about the vehicle. Always meets to the customers needs and wants even after purchase. More

Excellent buying experience Just purchased a Sienna and it was an excellent buying experience with Mr Carlos Subido. We came to the dealership almost closing time, but Mr Subido Just purchased a Sienna and it was an excellent buying experience with Mr Carlos Subido. We came to the dealership almost closing time, but Mr Subido patiently showed us and demo Sienna’s special features. It’s already late then but still offered us to test drive and that behavior is very much appreciated. He helped us to get the lowest and affordable monhly payment and that only shows his expertise in the performance of his job. Keep up the the good work and will surely recommend this dealership and Mr Subido’s service to my friends. We are happy with our new Sienna. More

Feedback from Service Manager and Customer Relations Manager On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD. I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment). I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again. More

Ok I have had better experiences - My sales man wasn’t the friendliest I have ever met. - He pulled my credit score in order to give me a more accurate monthly payment yet the rate - My sales man wasn’t the friendliest I have ever met. - He pulled my credit score in order to give me a more accurate monthly payment yet the rate he gave me was far from what I ended up paying. - I felt like all he wanted from me was to sign a lot of papers. He did a poor job explaining to me what was going to happen next. More

Good Car Buying experience Carlos was very helpful and knowledgeable about the vehicle. He was fairly busy with multiple customers when I visited, but still made sure he was ve Carlos was very helpful and knowledgeable about the vehicle. He was fairly busy with multiple customers when I visited, but still made sure he was very attentive and helpful. More

Outstanding Dealership I highly recommend Carlos Subido. He made my purchasing experience easy and comfortable. He was extremely friendly and professional. I'm satisfied and I highly recommend Carlos Subido. He made my purchasing experience easy and comfortable. He was extremely friendly and professional. I'm satisfied and happy with the purchase of my car. I would definitely recommend this dealership. More