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Heritage Toyota
S. Burlington, VT
4,409 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,409 reviews
November 25, 2021
I have to say that what started out to be an extremely apprehensive task, the expense at having to buy a car [mine was breaking in pieces] was made so much better by being able to work with Matt. Professi apprehensive task, the expense at having to buy a car [mine was breaking in pieces] was made so much better by being able to work with Matt. Professional, personable and knowledgeable. He had to hear way too many of my worries. So, I thank him for being excellent at what he does. At the beginning of my search, I had the pleasure of working with Joe Agresti. Another thoroughly knowledgeable and enjoyable part of this team. A much better experience in all ways than I ever imagined. More
by mist
November 24, 2021
I discovered a desirable used car that was newly added to Heritage’s website. I called Matt and although it was his day off, he came in to help with the transaction. He didn’t even know if I would buy the ca Heritage’s website. I called Matt and although it was his day off, he came in to help with the transaction. He didn’t even know if I would buy the car. I did buy the car and am very happy with Matt’s efficiency, follow through, and delivering the car ahead of schedule. Thank you Matt! More
by tracey
Employees Worked With
November 19, 2021
Keith helped my fiancé and I feel comfortable and confident buying a certified preowned vehicle! He made the process easy to understand. He does his best to find out all information to help everyone confident buying a certified preowned vehicle! He made the process easy to understand. He does his best to find out all information to help everyone make an educated decision. More
by bcross
Employees Worked With
JT Treichler, Keith Lawrence
November 19, 2021
Keith was very good to work with good listener who was very responsive and and answered questions I had in a very timely manner. Even after the sale he followed up to make sure I was happy with the vehic very responsive and and answered questions I had in a very timely manner. Even after the sale he followed up to make sure I was happy with the vehicle I purchased and offered to help me out with any future service I needed. I would certainly recommend working with him to other prospective buyers. More
by Franz
Employees Worked With
Dana Lawrence, Keith Lawrence
November 18, 2021
Keith made the car buying process easy and efficient. We wanted to buy our car quickly and avoid spending hours at the dealership. Keith prepared all our paperwork in advance and got us in and out! wanted to buy our car quickly and avoid spending hours at the dealership. Keith prepared all our paperwork in advance and got us in and out! More
by audette.katelynn
Employees Worked With
JT Treichler, Keith Lawrence
November 17, 2021
I had one of the worst sales interactions with this company I have ever had. I am currently working in Montreal but live in Vermont and called Heritage about a Prius that I was ready to pull the trigge company I have ever had. I am currently working in Montreal but live in Vermont and called Heritage about a Prius that I was ready to pull the trigger on. Even though I was willing to have my sister test drive it for me, sign off on any liability, or do anything else to make this process work, they refused to sell me the car as I was not seeing it in person. When I called the bank and other car based non profit, they were both baffled by this rule and had never heard such a thing. After talking with three different people over the course of a full day and getting very vague answers, I finally was able to talk to someone who told me that they could do delivery next week since I would be home then, I would just need to sign an e-contract tomorrow and make a deposit, which I was happy to do. They said they would call me. They didn't call, so I called three different people trying to get in contact with them, no one answers. None of them returned my call. Finally I get through to a completely new salesman and he has no idea what's going on so he has me talk to another person, who has me talk to another person. They also don't know what's going on. I am told to call a sales manager, but I have to leave voicemails for both sales managers because they will not answer their phone. Over an hour later I finally get a call back. He is also being vague and telling me sales managers have to take a look at situations and see if it warrants a bend of the rules. I finally get him to give me an answer, and he says not only will he not help me buy the car, but the car sold that morning. After being on the phone with him for 10 minutes, he FINALLY thinks to tell me the car already sold. I am a very patient and kind person, I have worked in the service industry and am sympathetic to how difficult it can be to make decisions and try to make people happy. I have never once left a negative review, but I felt this situation finally warranted it. This organization is confused about their own policies, they are not willing to work very hard to figure out a situation, and they left me in the lurch for 2 days. Now that cars are selling quickly, they don't seem to care about customers or making things right. More
by marlenavalenta
Employees Worked With
Not even sure who is at fault, I talked to so many different people
November 16, 2021
Friendly, outgoing, actually really care about the customers , their service is A-#1, I love going there because I feel like family walking in there, every time. customers , their service is A-#1, I love going there because I feel like family walking in there, every time. More
by Kaydee
Employees Worked With
November 14, 2021
Really enjoyed working with Neal. He communicated clearly and was always willing to listen to our questions and find the answers. Great experience buying a car. Thanks! clearly and was always willing to listen to our questions and find the answers. Great experience buying a car. Thanks! More
by david
Employees Worked With
Neal Pavlak
