Matthew Messenger

Having just completed a deal at Heritage Toyota last Saturday for a 2026 RAV4 Limited model, I must say the entire process was very easy overall. We met with salesman Joe Cornelio back in November and d Saturday for a 2026 RAV4 Limited model, I must say the entire process was very easy overall. We met with salesman Joe Cornelio back in November and decide to put down a payment to acquire the RAV4 when it became available. Joe continued to communicate via both emails and messages to keep me abreast of each new vehicle allotment to Heritage as we waited for the limited model RAV4. Toyota was not making the Limited models available when production began. However in March, Joe notified me they had one coming in but was not built as of yet. He sent me a PDF of that vehicle that included all extras that would be on the vehicle. As it turned out, my wife was not happy with the Storm Cloud color and it would be her vehicle, however everything else on the vehicle was what we were looking for. When I informed Joe, he hesitated and then notified me the dealership was going to submit a color change request. A couple days later Joe informed me Toyota had agreed to change the color to our preferred color Wind Chill Pearl. Then Joe indicated we would have the opportunity to remove or add to any extras offered on the limited model. We took advantage and ended up receiving a vehicle exactly like we wanted. Once the verbal agree was given, Joe began the process of coming to an agreement on the value of our trade vehicle and a final accommodation of a couple last minute add-ons. I had a trade value in mind based of KBB assessment and Joe managed to get that amount. Joe continued to let me know updated formation regarding when the build began and approximated delivery. It arrived on Friday and we closed on Saturday and drove our new RAV4 home to Plattsburgh New York. The finance officer was professional, as he reviewed choices like extended warrantees and undercoating. That process was easy, not pushy, and we were very happy with the deal we ended up with. I must say that Heritage Toyota looks and acts professional, all staff are attentive and helpful, and our salesman, Joe Cornelio was outstanding. I knew from the start that I was going to receive excellent personal attention dealing with Joe. He’s is personable, an excellent communicator, attentive to detail and follows up continually to ensure his customers are completely happy with their deal. Therefore I recommend if you are in the market for a new or used vehicle you will not go wrong taking a look at the Heritage Toyota inventory. And definitely give Joe Cornelio a call or email him, that information is available on their website. I give Joe Cornelio the highest possible rating, he is an outstanding salesman and very personable, someone who I now call my friend. More

Report | Print

This is the third vehicle I’ve purchased from them. Great to work with, but I’ve had to go to three different sales people due to turnover. Great to work with, but I’ve had to go to three different sales people due to turnover. More

Report | Print

Easy. Able to get the car I wanted at a good price. Friendly people wiling to work with me. Able to get the car I wanted at a good price. Friendly people wiling to work with me. More

Report | Print

We had a wonderful experience car shopping with Joe Mount at Heritage Toyota last weekend! I was initially anxious going into the dealership, but Joe immediately set me and my husband at ease. He was kind, at Heritage Toyota last weekend! I was initially anxious going into the dealership, but Joe immediately set me and my husband at ease. He was kind, friendly, patient, and helpful in the extreme. He answered all our questions, was very transparent about the things on his end, and never pressured us on any of our decisions or pushed to get more than what we wanted. I ended up leasing a car through Joe, and he also helped my husband with starting the process of leasing his own car. Heritage didn't have exactly what my husband wanted when we were there, but Joe introduced us to and walked us through their deposit program. For a refundable $1000 fee, my husband was able to reserve the car he wants, and Joe and the team at Toyota worked on finding him his dream car. We heard from Joe two days later that they found a match, and that we will likely have it within the next two months. Matt handled the finance piece of things, and our experience with him was equally seamless. He explained things well, was super friendly and personable and again did not pressure us about buying anything extra. Awesome experience overall. Definitely recommend and am excited to return to them in the future. More

Report | Print

They were very friendly as soon as I walked in the door and also very busy so there was a bit of waiting around and also very busy so there was a bit of waiting around More

Report | Print

The dealership was clean and comfortable. The people were all very pleasant and very friendly. The people were all very pleasant and very friendly. More

Report | Print

Tyber was amazing! He helped me meet my financial needs while ensuring I got the vehicle I wanted. I would 100% recommend working with him. He helped me meet my financial needs while ensuring I got the vehicle I wanted. I would 100% recommend working with him. More

Report | Print

I can't say enough about how good my experience was leasing my new Tacoma at Heritage Toyota. Joe Mount was amazing to work with, I mentioned to him how much I didn't like the process of "vehicle shop leasing my new Tacoma at Heritage Toyota. Joe Mount was amazing to work with, I mentioned to him how much I didn't like the process of "vehicle shopping " and he completely changed my views on it. He was kind and helpful thevery step of the way. He got me into the perfect truck for me at a payment that works for me. I also had a great experience with Matt and Christine in finance and Lexi online. Wonderful experience all the way around. I'm very happy and will recommend highly. Thanks Joe! More

Report | Print

Adam was fantastic to work with! He made the process of buying my new RAV4 seamless and easy. He had everything set up and ready to go for when I went to pick it up. I can’t recommen He made the process of buying my new RAV4 seamless and easy. He had everything set up and ready to go for when I went to pick it up. I can’t recommend Adam enough! Thank you! More

Report | Print

Tyber was super supportive. We bought our first new car and he was a big help and genuinely excited for us! We bought our first new car and he was a big help and genuinely excited for us! More

Report | Print