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Heritage Toyota
S. Burlington, VT
4,660 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,660 reviews
January 11, 2022
First of all,I was very happy that my wife was satisfied to acquire new car what she was looking for a long period with Jason's quick and clear process without any unwanted delay.Once again,we appreciate sh to acquire new car what she was looking for a long period with Jason's quick and clear process without any unwanted delay.Once again,we appreciate sharing his in depth knowledge with us. We bet he is the one of best sales man among of them who we have ever met in other countries. More
by sam park
January 11, 2022
Jason is a 10 star sales professional! He is courteous, knowledgeable, enthusiastic and always goes the extra mile to make sure I get the car I want. Superb customer service always. knowledgeable, enthusiastic and always goes the extra mile to make sure I get the car I want. Superb customer service always. More
by Marianne
Employees Worked With
Jason Dillon
January 11, 2022
Jason Dillon is great! Super friendly and knowledgeable. I will keep going back to him and recommending him to my friends and family for years to come. I will keep going back to him and recommending him to my friends and family for years to come. More
by gretachattman
Employees Worked With
Jason Dillon
January 11, 2022
Jason was awesome to work with! He is easy to chat with and was so respectful of everything we were looking for, never trying to sell us on something different. He had great communication and we will defin and was so respectful of everything we were looking for, never trying to sell us on something different. He had great communication and we will definitely go back to him for our next vehicle! More
by Laura Dyer
Employees Worked With
Jason Dillon
January 11, 2022
When we traded our ancient Prius for a certified used Tacoma in 3019 Jason was persuasive but not overbearing. He definitely believes in his product and that helped convince us. Jason continued to be re Tacoma in 3019 Jason was persuasive but not overbearing. He definitely believes in his product and that helped convince us. Jason continued to be responsive and helpful when I reached out for help to correct a clerical error, even though it was two years after the sale. Would recommend him to anyone looking to buy a Toyota. More
by Cynthia
Employees Worked With
Jason Dillon
January 06, 2022
With Keith this was the best car buying experience i have had. After trying for months to get into a better car for my family and nothing was working we got into the perfect car. had. After trying for months to get into a better car for my family and nothing was working we got into the perfect car. More
by Nate stevens
January 05, 2022
Keith was absolutely AMAZING to work with!! He made sure to give us every option we had available to make sure we got the best deal and it worked the best in our favor! He helped us end up with our 2022 Cam to give us every option we had available to make sure we got the best deal and it worked the best in our favor! He helped us end up with our 2022 Camry and I am IN LOVE with this car! He will definitely be my go to if I ever need another car and who I recommend to all my friends and family! More
by Emily Stevens
January 04, 2022
I bought a brand new toyota highlander, 2021. I did not buy from this dealership thank god… I did how ever after 1500 miles have water leaking from console and turned into a rotten egg smell Coming from m buy from this dealership thank god… I did how ever after 1500 miles have water leaking from console and turned into a rotten egg smell Coming from my vents. I took the car to this dealership for repair. We were told it was a drain and carpet would be replaced and serve pro would be involved. 29 days later We went to pick up the car and the carpet was not replaced, it was shampooed and the smell Covered up by the dealership, mats thrown in back of the car, grease on visor and a scratch on the car door. So unhappy and taking their word it was fixed.. already lied to about the carpet -a few days and the new car smell was gone the smell was back, after that it rained and the car was leaking in same spot and floor was soaked. We called to bring the car back.. with messages from a Forman we were told the drain was a issue in another spot and the smell he found was concerning and a plan of action would be made. A call from the Unknowledgeable and lack of the truth and customer service oriented service manager proceeded to tell us good come pick it up it was same part the drain and it was shampooed and good to go. My husband was like the smell is a issue and mold is a problem, the service manager stated no smell was found and must of been missed being documented. With lies and two different facts and findings we requested new carpet, pad and proof mold was gone.. also the grease and scratch was fixed. The service manager argued with my husband, the findings the one actually working on the car found, like we were dumb and did not realize they messed up. After informing her mold is a issue and safety concern for our baby/children and also some of us with asthma.. the lies and poor service from something they messed up.. also that my husband was a mechanic by trade and last but not least this is a brand new car, a lease.. bought off the trailer it was brought in on. She agreed to what we were asking.. with the added gas expense and travel from sheldon to burlington we were given a two wheel drive expedition w summer tires for over 30 days in many poor road conditions due to snow. It was time to pick the car up and we were shown proof of work done.. we did not the first time. Next day… heavy rain.. standing water on back mat, I pull over and all carpet wet with beads of water except drivers seat floor. We call.. we hear how shes is and going to chew people out… we are told we are getting 8 passenger rental.. 6 kids.. I received a 7!! With a family of 8… d I bring the car the next am even more water on floor.. I pull in service line and they do their thing.. the service manger is right near me many times and does not even look my way… as a service manager that screwed up you would think she would provide at least an acknowledge meant.. nope.. I tell the girl who is checking me in the floor is all wet except driver side.. I get out and show her the back floor confirming the wet back carpet. now we wait… we get a text saying a third party is going to perform water leak test.. following day.. nothing is wrong with car…. Well the water got there somehow… after all this time and frustration and lies…. We go to get my car… I ask the service manager for proof of what test were done and what the third party did … she can not provide me with anything but the paper they put Together stating water was found only in the passenger seat.. note that is spot water came in before… so the rudeness and word of a member of management cannot provide me with any documents of test done or how they checked for leaks.. but provide me with a paper with another lie only water in passenger side… to cover their xxx and move on… she says its dry now well no xxxx… I said your word has been nothing but xx and now you can not even provide documents of what was done and you give me your so called legal document leaving out what was done and how and the whole back seat carpet was soaked..And she tells me shes done with this its late in the week and day and shes tired…. What a joke… as I am left with a car, a lease, a brand new car with a wet carpet and something wrong…. Unfair… one lie after another and mumbles to provide proof of what was done.. but emailed proof when they fixed their last screw up of 5500$ the dealership had to pay.. very clear it was made to appear as my word against theres and no care in the world I have all this happen and they cant even be honest. The service manager tells us they had no one who knew how to fix or deal With this… I have proof of the text and phone call with two story’s… Pretty sad!!!!! More
by Mizzashley2006
Employees Worked With
Kate Castonguay
January 01, 2022
My experience at Heritage was above average. Neal was very friendly, extremely knowledgeable ,patient( cause I had a lot of questions) .He worked hard to get me a car ASAP, which he did. Once the car ar very friendly, extremely knowledgeable ,patient( cause I had a lot of questions) .He worked hard to get me a car ASAP, which he did. Once the car arrived he had the paper work in hand and within a short period of time we met with finances and we were on our way. Neal made sure I knew what each interior button was for and stated if I had further questions I could stop by anytime. I was very pleased and would definitely purchase or lease at Heritage again and I would definitely recommend Neal. More
by jomachanic
Employees Worked With
Neal Pavlak
January 01, 2022
Customer service was exceptional! Our experience started by sending an inquiry from the website, and chose that I prefer to contacted via text. The next morning, I received a text from Ed who answered my nu by sending an inquiry from the website, and chose that I prefer to contacted via text. The next morning, I received a text from Ed who answered my numerous questions and set me up with an appointment. When we arrived, our sales rep Joe was pulling the car forward and very quickly after we were on a test drive. We went back to the dealership and said we would like to buy it. It was the easiest and most fun purchase experience I’ve ever had, from Ed to Joe and then to TJ in finance- no pressure and every person we interacted with were kind and just plain happy. Best car purchase experience EVER! More
by abessett70
