"Sales consultant Marc Halliday was terrific"
I used the Heritage website for an online quote before coming in. Ed Larkin of that department promptly provided an emailed quote. We had a brief, informative chat, and I then took the quote into the dealership and met with Marc. He couldn't have made the entire process any easier. No muss or fuss. No stalling, or time wasting, just an efficient, professional process centered around what I wanted to accomplish. During the negotiation process, and the delivery, it was clear that he went out of his way to make sure that we were completely satisfied. Based upon my experience with Marc, I can recommend him completely. You can trust him.
I should also add that the finance rep, Zack Roberts made the financing process completely painless. So top marks all around.
"Easy leasing experience"
No haggling. Easy transaction. Corresponded with Ed Larkin via email initially, discussed numbers, found common ground, went into the dealership two days later and sealed the deal with Rob Ploof and Jim Lash. Thank you!
"Great Customer Service"
Some dealerships are so nice and but the only thing on the salespersons mind is getting the sale, Once sale is done, the service seems to deteriorate when it comes time to service the vehicle. Its like, ok we made the sale, we have no need to suck up anymore. Heritage Toyota staff has never made us feel that way. From purchase to service always smiling and very professional. This kind of customer service is what brings customers back and tell others about their experience. We highly recommend Heritage Toyota of South Burlington!
"2018 Highlander Hybrid Limited"
Love my new Highlander, and dealing with Heritage was a wonderful experience. Jason Dillard was the perfect salesman: professional, informative, and friendly. Jim Lash was very helpful in the finance department and online salesman Ed Larkin was extremely helpful and quick with all responses. I would purchase another vehicle with Heritage Toyota.
"In and out"
- Robert Turner
I walked in for a test drive and drove home with my new used car in three hours. Not too bad given the place was packed the entire time. No complaints. Everyone did his job.
"Swift, respectful & easy"
I really can't believe how quickly I was able to buy my new car. I had 2 trade ins, live an hour away and am short on time. They made it all come together with clarity and professionalism, so I could feel confident in the process and happy with the outcome. I am so pleased with the experience and my new 4Runner!
Great experience- They were very flexible with my schedule. Everyone was helpful, friendly, and knowledgeable from Ed via email, to Marc in Sales, and Nick in finance. Love my RA4. Thank you- K
"The end of a long search"
I had spent several weeks researching vehicles wanting to purchase a new one in my local area. I live in upstate New York and first went to dealers near me. They were not pleasant experiences. I finally used USAA Car Buying service and they were able to link me to several dealerships outside of New York who had cars near what I was looking for. One of those was Heritage Toyota located in Vermont, about 2 hours from me. The price given me through the USAA purchasing service seemed reasonable. I drove over to Burlington and arrived about noon. As a result of the professionalism of my sales representative (Adam Stoner) and his management team I traded in my old vehicle and was out the door headed back to New York with my new car. by late afternoon. The Heritage Team made my car buying a pleasant experience. A big tanks also to Ed Larkin in Internet Sales and Christine Donahue in Finance. Great Job!! I will return again.
"Great customer service - through and through"
This place is top notch -- no pressure salesmen/saleswomen. This is my 3rd car from them and won't be my last. Thank you all.
- Michael Waite
I expressed interest in a Tundra I had seen on the webite. Ed Larkin contacted me and when I went to the dealership I was greeted by Marc Halliday. He took time to answer my questions and we took the vehicle out for a test drive. Marc explained the upgrades in the new Tundra over the one I own. Negotiations were carried out in a professional and transparent way. Conor McQuade and Marc were able to conclude the deal with no high pressure sales pitch. Beth Grady concluded the financing details. I am now the owner of a 2016 Tundra. Overall a great experience.