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Heritage Toyota

S. Burlington, VT

4.9
3,965 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 3,965 reviews

July 20, 2019

Service good My car needed replacement hybrid battery which they were able to get it from Boston in a day but did not come with warranty originally comes with 10 y More

by Hybrid car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
Jul 24, 2019 -

Heritage Toyota responded

Thank you for posting. Glad to learn you had a positive experience with our service department. I apologize that Toyota would not cover the cost of a new hybrid battery. As I'm sure you understand, at the dealership level we have no control over that. If you would like to express your disappointment with this, you may want to reach out to the Toyota Customer Experience Center at 800-331-4331. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 19, 2019

Easiest Truck Purchase Ever Chucky from Heritage Toyota is the man. He got me he exact truck I wanted and was in and out in just over an hour. Everything was seamless. I made More

by Mike D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Jul 24, 2019 -

Heritage Toyota responded

Mike, So great to hear! We appreciate you posting. Glad you enjoyed working with Chuck. Thank you for making the trip! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

July 19, 2019

Car Lease Derek Blood sales associate was excellent. This is 3 vehicle leased through him in 3 years. Very patient and not pushy. For a young associate he ha More

by Alaay1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Heritage Toyota responded

We appreciate you taking the time to post about working with Derek! It's wonderful that you've enjoyed working with him over the last few years. Thank you for continuing to choose Heritage Toyota! #bloodisthickerthanwater Nora Krom Customer Relations Specialist Heritage Automotive Group

July 19, 2019

Service Very quick and efficient sign in . Always excellent service! It’s never a pushy situation to purchase Unwanted or unneeded products. The top-not More

by Peg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Harshbarger
Jul 24, 2019 -

Heritage Toyota responded

Peg, It's fantastic that you received such wonderful service from Joe and the rest of our service team! Thank you for taking the time to post. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

New taco! I was initially looking to buy a used Toyota Tacoma, but after working with Mark and Conor, I ended up getting a new 2019 Tacoma in the right color an More

by Chris Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conor McQuade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Guyette
Jul 23, 2019 -

Heritage Toyota responded

Chris, It's wonderful to learn that Mark and Conor were so helpful in finding your new truck! We appreciate you taking the time to share your experience. Enjoy your new Tacoma! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Great service The salesman helped me decide the right car for me and Ryan was very professional during our little accident. We did have to wait along time to get More

by Garey2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hardy
Jul 23, 2019 -

Heritage Toyota responded

Garey, I apologize for the lengthy wait. However, it is fantastic to learn that you enjoyed working with Ryan. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Excellent experience! Chuck Heingartner was personable,, friendly, and professional! He made buying my new RAV4 a very pleasant experience. The service we received was out More

by Suzanne 2019 Blue Flame Rav4 💙
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Heingartner
Jul 24, 2019 -

Heritage Toyota responded

Suzanne, Thank you for sharing your experience working with Chuck and Meghan! We appreciate your business. Enjoy your new Rav4! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Water on Drives side floor I have water on the drivers side floor after it rains. Brought in, the looked at the passenger side and told me sun roof drains ok but it was a block More

by ARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katie Smith, Joseph Harshbarger
Jul 31, 2019 -

Heritage Toyota responded

I apologize for the troubles with your vehicle. It is regrettable that our service department's first attempt at resolving the leak was unsuccessful. I understand that you returned with your vehicle to have the problem corrected, at no charge of course. Please let me know if the sun roof is still leaking. I can be reached at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Derek is the man! I went in to the dealership not knowing much about what I was looking for and Derek was really friendly, helpful and personable. He was extremely know More

by Jakepatkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Heritage Toyota responded

Jake, Thank you for the very nice review! It's wonderful that Derek was so great to work with. We appreciate your business! #bloodisthickerthanwater Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Great Experience I had a great experience purchasing my certified pre-owned Toyota RAV4 XLE. Daniel was excellent! He really took the time to show me multiple cars, wa More

by Laurenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Heritage Toyota responded

Lauren, That's so great to hear! We appreciate the recommendation of Daniel and Heritage Toyota. Thank you for choosing Heritage Toyota! #clientlifetimevalue Nora Krom Customer Relations Specialist Heritage Automotive Group

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