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Heritage Toyota
S. Burlington, VT
4,454 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,454 reviews
August 25, 2020
I recently purchased a vehicle for my daughter from Daniel Pasco. This was by far the best experience I have had at any dealership. Daniel understood what we were looking for and provided us with a var Daniel Pasco. This was by far the best experience I have had at any dealership. Daniel understood what we were looking for and provided us with a variety of excellent options. His customer service skills were outstanding. He was attentive, communicative, thorough and efficient with our time. Our pre-purchasing experience was uncomplicated and all taken care of with a few phone calls. Daniel had everything ready for our purchase prior to our arrival, making the transaction quick and stress-free. Thank you Daniel for your professionalism, expertise and making this such a smooth and comfortable experience. More
by Kara McAuliffe
August 24, 2020
Kind, professional, quick and painless. Highly recommend! A HUGE Thank you to Chuck Spinner who goes above and beyond to make sure you get exactly what you want and then some! We couldn't be happier with our A HUGE Thank you to Chuck Spinner who goes above and beyond to make sure you get exactly what you want and then some! We couldn't be happier with our new car! Thank you Hertitage Toyota! More
by Davidevans944
Employees Worked With
JT Treichler, Chuck Spinner
August 24, 2020
Jimmy Ellis was very responsive, courteous and very respectful to my wife, two daughters and I. I would only deal with him again. Travis was to the point and could have been a little friendlier, but he respectful to my wife, two daughters and I. I would only deal with him again. Travis was to the point and could have been a little friendlier, but he did his job well. I did not dicker on price, it seemed like a good price. I do wish they had offered to have their body shop take care of all the little scratches I saw there and when I got home. Overall a good experience. More
by John P
August 23, 2020
I would leave 0 stars if I could.I have never had a I would leave 0 stars if I could. I have never had a worse experience as a customer in my life than working with Heritage Toyota. I chose to explor I would leave 0 stars if I could. I have never had a worse experience as a customer in my life than working with Heritage Toyota. I chose to explore things with them because they had amazing reviews and I thought it was going to be a pretty straightforward experience. That was not the case, from the moment I stepped in I felt under-prioritized, not taken seriously, and frankly like I was a burden to the sales-rep. I went in wanting to look at RAV-4s, leased and pre-owned to compare options. It was like pulling teeth to get the salesperson to even talk to me about leasing. I had to ask FOUR times before I finally was able to get a price workup. After learning about all my options, I decided to look at a preowned RAV. It was PERFECT and I was so excited after my test drive that I was ready to move forward that same day. I expressed my interest and left the dealership to go speak with my bank. I got my financing lined up and called back to lock in the deal with Heritage. After some minor negotiating we landed on a price. It was 6:15pm, 45 mins before they closed and I offered to come in and put a deposit down. I was told that there was no need for that and that I should come in the next morning to get it all taken care of. I had figuratively signed the dotted line. I set an appointment for the following morning at 9:30 to get everything officially squared away. Fifteen minutes before my appointment, Daniel (my sales rep) called me and said that there was someone in the dealership buying that car. Blamed it on company policy and said they really wanted work with me on something. Basically he fed me a ton of xxxxxxxx about why a car that was a done deal was getting sold out from under me, 15 minutes after they opened the following day. He proceeded to turn around and offer me a car with 20,000 more miles on it, a lower model with none of extras, but a couple model years newer. I declined and will NEVER be working with them. If you're interested in an incredibly high pressure sales experience, not being prioritized, bad faith deals, and all the usual smarmy car sales tricks, I'd encourage you to work with Heritage. If you're not after that, take your money elsewhere and especially do not work with Daniel Pasco. More
by beckykilian11
Employees Worked With
August 23, 2020
Chuck Heingartner made the Tacoma sales transaction painless My days are busy and Chuck took care of all the details. I truly appreciated the professionalism painless My days are busy and Chuck took care of all the details. I truly appreciated the professionalism More
by peter.jillson
Employees Worked With
Chuck Heingartner
August 23, 2020
Fantastic, quick, courteous and thorough , I came early and they took me right in, pre registered and it was super easy and very efficient. Highly recommend. and they took me right in, pre registered and it was super easy and very efficient. Highly recommend. More
by Jputz3
Employees Worked With
Taylor Josephson
August 21, 2020
We had a great experience with Brendon! We are Canadian and were new to Vermont and Brendon made us feel welcome. Although this could have been a very stressful moment, he made buying a car a fun and relax and were new to Vermont and Brendon made us feel welcome. Although this could have been a very stressful moment, he made buying a car a fun and relaxing experience. Brandon even delivered our new car to our door in Middlebury. We would rate this a 6 stars out of 5 if it was possible. More
by Raphaelle and Martin
August 21, 2020
I worked with Chuck Heingartner and JT Treichler and they were wonderful. My family and I were moving back from Italy and they made the leasing process super smooth. I appreciated their professionalism and d were wonderful. My family and I were moving back from Italy and they made the leasing process super smooth. I appreciated their professionalism and dedication to making the experience a good one. JT and I had to punt after not being able to open the contract link, so we did everything via zoom. Thanks for the efforts guys and we are enjoying our new Sienna...all the more because Chuck had it at the airport waiting for us upon our arrival. Total service win! More
by kimap8
Employees Worked With
Chuck Heingartner, JT Treichler
August 20, 2020
I had a great experience purchasing my 2016 Honda Civic! They were able to help me find the perfect car for me that fit my budget. Chuck helped me on a more personal level and stayed in contact with me over They were able to help me find the perfect car for me that fit my budget. Chuck helped me on a more personal level and stayed in contact with me over the course of a few weeks through text until I was all ready to come in with my co-signer. Very happy! More
by Gaia
Employees Worked With
Chuck Heingartner
August 19, 2020
I bought my first car from Derek Blood earlier in the year and he was extremely helpful and friendly through the whole process. He took the time to answer all of my questions and provide me with an expla year and he was extremely helpful and friendly through the whole process. He took the time to answer all of my questions and provide me with an explanation for his answers. I was a little nervous since I had never purchased a vehicle before but Derek made the experience fun and really created a pressure-free environment. When the car I was hoping to get wasn’t available at the dealership, Derek worked extra with a sister dealership in southern VT to drive it up so I could test it. It turned out to be exactly what I was looking for. Since then, he’s checked in with me personally and made sure everything is good and all of my questions are answered. I would 100% recommend working with Derek Blood. More
by Dan Laskarzewski
Employees Worked With
