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Heritage Toyota

S. Burlington, VT

4.9
4,430 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,430 reviews

May 02, 2019

Excellent As always the service was great, professional done right and on time. Taylor Josephson was courteous professional and knowledgeable. Both my wife and More

by SteveT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Josephson
May 03, 2019 -

Heritage Toyota responded

Steve, It's excellent that you've received such top notch service from our team! We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Extremely disappointed I was left with my mouth hanging open in shock when, after three days negotiating the car price, traveling hours back and forth to the dealership and More

by Crushed
Recommend Dealer
No
Employees Worked With
Other Employees : Jason Dillon
May 15, 2019 -

Heritage Toyota responded

I apologize for your disappointing experience. It certainly is not typical of our sales team. I discussed this with our sales manager. It seems there was a misunderstanding somewhere along the line. The interactions you had with Jason, prior to coming in, did not involve him committing that vehicle to you. The vehicle was sold just before you arrived. It is regrettable that this was not clear. Jason then offered to show you some other Rav4s, however you declined. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Very professional team. The salesman was excellent finding the exact truck for our lease. Never felt pressured. The whole process took three hours but all the interactions wi More

by Laird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus Gunn, Nick McCarthy, Chuck Spinner
May 03, 2019 -

Heritage Toyota responded

Laird, Thank you for sharing your experience. It's fantastic that you had such a stellar experience working with our sales team. We appreciate you taking the time to post! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2019

Great experience! We had the pleasure of working with Liz! She was very professional and had a great knowledge of the vehicle we were looking for. And she made it super More

by Chulst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Bockus
May 03, 2019 -

Heritage Toyota responded

Thank you for your recommendation of Liz and Heritage Toyota! It's fantastic that Liz made sure your purchasing experience went so well. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 01, 2019

Honesty goes a long way Jason was great to work with made it easy to purchase a new vehicle He offered me an honest fair trade from my old vehicle and was very satisfied More

by Taco man 0059
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon
May 03, 2019 -

Heritage Toyota responded

I'm happy to hear that! Glad you received such excellent service from Jason. Thank you for choosing Heritage Toyota! #24KTjasondillon Nora Krom Customer Relations Specialist Heritage Automotive Group

April 30, 2019

Chucky is the man This is our second vehicle purchase experience with Chuck. We liked the other guys car better but bought on value and Chucks “make it easy” sales rou More

by Jon Jamieson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
May 03, 2019 -

Heritage Toyota responded

Jon, Great to hear from a returning customer! It's also fantastic that Chuck provided you with such an excellent experience purchasing both vehicles! Thank you for choosing Heritage Toyota. #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

April 30, 2019

Better experience I have , over the past 30 years, dealt with Heritage or the prior ownership and found them to haughty and unwilling to "deal". As a result we purchase More

by jrwvt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Roberts, Elizabeth Bockus
May 03, 2019 -

Heritage Toyota responded

Thank you for posting! It's great to learn that Liz and the rest of the sales team provided such an improved experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 29, 2019

Great follow-up; attentive I had the pleasure of working with Liz this past month. I made the switch from a Subaru to a Toyota, so I was nervous. Liz was attentive, understandin More

by GreenMtnDriver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Conor McQuade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Bockus
May 03, 2019 -

Heritage Toyota responded

It's wonderful that you received such excellent service from Liz! Thank you for posting such a nice review. We appreciate your business. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 28, 2019

Derek Blood Derek was as good as it gets in terms of finding the right truck and making the transaction happen. In the last year or so, our family has purchased 2 More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Cousino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Heritage Toyota responded

Tom, Thank you for your kind words about Derek, Josh and the service team! Glad to learn that you've had several positive experiences with them. We appreciate you taking the time to share your thoughts. #bloodisthickerthanwater Nora Krom Customer Relations Specialist Heritage Automotive Group

April 28, 2019

professional and caring Great sales experience. Very professional and made sure you get excactly what you want! Would absolutely come here again. No pressure or overbearing More

by JVickers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Bockus
May 03, 2019 -

Heritage Toyota responded

We appreciate you taking the time to share your experience with our sales team! Glad you enjoyed working with them. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

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