Heritage Toyota

I purchased my first Toyota, and am happy to report that it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. I love my new Highlander and would highly recommend both the dealership and Jim to anyone looking for a new vehicle. More

After we purchased our Sienna from these guys they forgot After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof ra After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof rack and the rack torn loose from the top of the van spilling the boxspring onto the road. Of corse the boxspring was damaged and the roof rack destroyed. This is a item that is transported by people all the time in this manner and if you look in the owners manual is well within the size and weights listed as safe. I am happy to say no one was behind me when this happened. If this thing had gone through the windshield of a car it could have killed someone. The customer service people and ultimately the regional manager at Heritage more or less told me,"It sucks to be you buddy, do you want to buy a new roof rack from us?". Not only that this regional manager tells me, a person who has a delivery business with three trucks from a 12 ft box to a 20 ft Freightliner, he has driven trucks for a living and if I had used it to put my canoe on or bring some plywood home it would have been okay they would have fixed it. This fellow must of forgot about the surface area a piece of plywood or canoe has. So if you buy a Sienna with about 10,000 miles on it from Heritage this is what you can expect from this dealership. On the second part after we bought the Sienna we went back to look at a Matrix for my daughter. This was just after we bought the Sienna but before the roof rack ripped off. We saw that they had two used Matrix's on the lot so we made them an offer for both which they turned down but later came back with an offer they must have thought we couldn't refuse. The problem with the offer was it came after we found two brand new Matrix's from a Boston dealer and the new cars in Boston where priced for $2000.00 less than what Heritage was willing to sell the used ones for. The sales person said yeah but you have to go all the way to Boston to get them. We won't be doing any business with Heritage ever again. Since these disappointments with Heritage we have purchased a Rav from Courtesy Toyota. Desmond really goes all out to get the customer the best deals and even came to our house after to pick up the one of the cars and drove it 38 miles both ways for service when I thought there might be a problem. We have also done three year leases on a new Rav and a Prius with Courtesy and Desmond. I guess when it comes to service after the sale it is pretty important for some people. Heritage has lost the sale of several vehicles by the way they handled the damage on a roof rack. More

There was a great selection of cars on the lot at the time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee w time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee was really nice and the area was clean and welcoming. Overall our time spent at the dealership was pleasant and easy. More

This was my second experience with Eleni! Eleni is an outstanding sales person, very detail oriented and efficient, always making sure everything is done correctly. She made sure I had a clear understand outstanding sales person, very detail oriented and efficient, always making sure everything is done correctly. She made sure I had a clear understanding of all the paperwork and the vehicle I purchased. I had a bit of a time crunch when I purchased my truck and Eleni moved the process along swiftly so I could meet my other obligations. Additionally. Mary, who did my paperwork was outstanding as well. I can't say enough about the staff I have worked with at Heritage. I would highly recommend Heritage Toyota and plan to go back for future purchases. More

Hello folks! I purchased a 2010 Toyota Prius Hybrid from Dave Juenker. It was for my wife, for our 10th wedding anniversary!! Dave was extremely helpful and very informed as to the Toyota name and product. Dave Juenker. It was for my wife, for our 10th wedding anniversary!! Dave was extremely helpful and very informed as to the Toyota name and product. After visiting a more local dealership, we came to Heritage and were welcomed like we were family. We like that!! We will be spreading the word that Heritage Toyota should be the first and last dealership you visit!!! Thanks Dave!! More

I was purchasing my first car. I was nervous and asked several questions, but all the employees took time to answer them all. They reassured me the vehicle was a smart buy. I was pleased when I drove my v several questions, but all the employees took time to answer them all. They reassured me the vehicle was a smart buy. I was pleased when I drove my vehicle home. When I walked into the dealership I was not looking for a specific car nor did I really have any idea what I wanted. The dealers especially Mason took time to show me a couple. I test drove one and didn't want to get out. It did not take long once I knew which car I wanted to purchase. The dealers worked efficiently and were all very friendly. Thanks! More

We live in Texas...have an apartment in Stowe and spend time in VT to visit children and grandchildrn. We came to Heritage to buy 'first car' for to-be-16 yr old. Then we met Jim Johnson and Nick Zagres. time in VT to visit children and grandchildrn. We came to Heritage to buy 'first car' for to-be-16 yr old. Then we met Jim Johnson and Nick Zagres. Jim is THE BEST! He listens and identifies your interest and needs. He know his Toyota product, Heritage inventory, and 'Other location' Toyota inventory well enought to make a perfect match. He has a wonderful personality, integrity, honest and dependable. We had thought we would make purchases in Texas between now and early 2011. HOWEVER, with Heritage, Jim and Nick....we 1. Traded in '07 Jeep Liberty(heritage managed payoff and all Chrysler paperwork) 2. Purchased used '08 Toyota Yaris for granddaughter....and was she ever surprised and thrilled! This car was on the Heritage lot. 3. Purchased a used '09 Toyota Avalon XLS which Heritage acquired from dealership in NJ to meet our requirements on accessories. 4. Purchased a '10 Toyota Prius IV which Heritage acquired from dealership in MA so that I could have Blizzard Pearl color with solar cell feature on the roof. All of this was done is very short time frame....like one week...and we drove the Prius back to Texas. We will buy Toyota again.....and, more importantly, we will buy again from Heritage and drive the vehicles home to Texas. More

I am an independent business owner and was looking to purchase 2 cars for my business.We decided on 2 2010 Scion XBs and were very excited to purchase our automobiles.Throughout the test drive process, w purchase 2 cars for my business.We decided on 2 2010 Scion XBs and were very excited to purchase our automobiles.Throughout the test drive process, we were treated like royalty by Mr. Johnson.He always greeted us with a friendly smile and was more than willing to help in any way possible.When the time came to close it was discovered that my trade,which had a large payoff, was not included in the numbers.As you can imagine, my partner and I were very disappointed.I remember thinking that this deal could not possibly go through-the dealership would lose money if it did.That is when Mr. Denecker and Ms.Rodriguez became involved.Jim asked us to take a moment to let them discuss the deal.When we came back into the room Mr.Denecker told us that because they had made the deal with us they were going to take my trade-pay it off-and honor our original deal as if we had no trade!!I was floored! Never in my 54 years had I ever been treated so wonderfully at an auto dealership!!I am highly recommending this dealership because they provide great service and truly stand behind their word-something that is sorely lacking in our society today!! I should also add that I sell auto insurance and am telling every one of my customers that are contemplating buying an automobile to go there first!! Rob Shumway-Shumway Insurance More

I am a repeat customer of this dealership and was back in the market for a new Toyota. I live near another local Toyota dealership but don't care for the personnel and service/reputation. I went into the market for a new Toyota. I live near another local Toyota dealership but don't care for the personnel and service/reputation. I went into this transaction with a no nonsence approach as usual and wanted the bottom line up front. I quickly got that from Ryan immediately and started corresponding with Adam Rich, one of the sales associates. Adam got back to me in ten minutes on a minor question about the trailer hitch options on a Prius. Not only did he have the answer, but he also noted that he would get it done locally at the best price. I had already done my homework on this with the Sales and Parts people and he confirmed my findings. I asked for a certain model and options and Adam located the car and had it enroute to Vermont in 24 hours. He was extremely efficient at getting back to me without the need for my initiating this contact. The car was ready, hitch installed, and the price quote back to me in a very efficient manner. In doing my homework, I contacted the Sales and Parts personnel in two dealerships and sought out these folks at Heritage. I was only shopping, not buying at this point. I got the facts by these sections taking the time to give me their honest feedback on the Prius and the RAV 4. I was impressed with the completeness of the responses and the aspect that these folks were busy, but still took the time to deal with this guy with all the questions!!!! I bought the car and we are impressed with the experience. I recommend this dealership, but more importantly, the people that make up this team that I dealt with. More

This was my first time dealing with Heritage for a new This was my first time dealing with Heritage for a new vehicle purchase. From the moment I walked in to the moment I drove away with my new Tundra t This was my first time dealing with Heritage for a new vehicle purchase. From the moment I walked in to the moment I drove away with my new Tundra the whole staff was courteous and helpful. They helped me find the vehicle I wanted and didn't try to sell me on something just because it was on their lot. They answered all my questions and even some I didn't think to ask, which is great because we all forget to think of some things. I told them what I wanted to accomplish as far as the dollars and cents part of the deal and they were able to come up with a plan that I think both sides are happy with. I like the little tour of the service department and explanation of how things are done there. Never got that with other dealerships. One reason I will not visit or do business with certain dealers in the area is because the sales staff is really pushy and all they want to do is make a sale. They don't really care about satisfying the customer, they just want to move inventory off the lot. I never got any feeling of that type of attitude with the people at Heritage. I am the type of person that prefers to do business with people/companies that really put customer service first. I would rather pay a little more somewhere where you get good service and a feeling that they want to take care of YOU than to get the best price ever, but feel like you are just another sale. Overall I would rate my experience at Heritage very high and I would recommend this dealership to anyone looking to buy a vehicle. More