Heritage Volkswagen Catonsville

Easy stress free experience I had a great experience, the customer service was great. I was fortunate to work with Marcos Escobar primarily (also KP & Victor from financing)) he I had a great experience, the customer service was great. I was fortunate to work with Marcos Escobar primarily (also KP & Victor from financing)) he was attentive and listened to my specific situation and helped me through the process of returning a lease and buying a new car. It only took a few hours from start to finish. Everything was pleasant and I didn't feel stressed or pressured with anything. I would highly recommend this dealership. More

Great experience at Heritage Volkswagen, Catonsville. Spencer Leitzel, Marcos Escobar and Nick Barnes were extremely helpful with the recent purchase of my Golf GTI . They got me exactly the car I wanted Spencer Leitzel, Marcos Escobar and Nick Barnes were extremely helpful with the recent purchase of my Golf GTI . They got me exactly the car I wanted and made the buying experience very easy. I would definitely recommend them and your dealership. More

Great Customer Service I was very pleased with my experience at this dealership. The employees were helpful, knowledgeable and very friendly. I highly recommend purchasing a I was very pleased with my experience at this dealership. The employees were helpful, knowledgeable and very friendly. I highly recommend purchasing a vehicle from this dealership. More

Very nice people, great cars Marcos was very helpful, straight forward and fun to do business with. He answered all of my questions, was honey about specialized knowledge, didn't Marcos was very helpful, straight forward and fun to do business with. He answered all of my questions, was honey about specialized knowledge, didn't waste my time, made me feel at home More

Good service, didn’t feel cheated The dealership offers good service and I don’t feel like I was cheated. Easy to work with and friendly; I would recommend this to a friend. The dealership offers good service and I don’t feel like I was cheated. Easy to work with and friendly; I would recommend this to a friend. More

Great experience!! First time buyer at a dealership and I was super anxious but Scott was incredibly helpful! I felt comfortable and he explained everything perfectly es First time buyer at a dealership and I was super anxious but Scott was incredibly helpful! I felt comfortable and he explained everything perfectly especially since I was not that knowledgeable about purchasing a car. More

VW BALT NAT'L PIKE ROCKS! These guys were fabulous! What service. Marcos was totally wonderful. He has the patience of Jobe. I had done my homework on the car I wanted but once These guys were fabulous! What service. Marcos was totally wonderful. He has the patience of Jobe. I had done my homework on the car I wanted but once I really started looking I couldn't make up my mind. Marcos was great he didn't push me in one direction or another. He just showed me the vehicles, told me the comps and took me on test drives for each one I wanted. It took me a couple of weeks but he was right there with the info. Then the ending process was good too. This is my 3rd new car and they have always been Toyota's. I loved my Toyota. Thought I would never have anything else but thanks to Marcos and the team at VW I am now a loyal VW owner and I'm here to stay. I love my Passat. Just love! Thank you Marcos for all your help and patience. Carolyn Bryant More

Great Salesmanship I found Scott Staley to be extremely friendly, Knowledgeable and courteous. If I need to purchase or lease another vehicle I would like Scott to be my I found Scott Staley to be extremely friendly, Knowledgeable and courteous. If I need to purchase or lease another vehicle I would like Scott to be my salesperson again. I just leased my car on Saturday September 16, 2017 but so far I am very satisfied with my vehicle. I had the pleasure of talking with Tyrone Greene also whom I found to be knowledgeable and courteous as well. They made my visitor to Heritage a pleasant experience. They are two people Heritage should be proud of. Julian Thompson More

Top notch service Came in with a flat tire , so no one was was prepared for me when I arrived , however George Wolfe welcomed me with a big warm smile ! He made sure I Came in with a flat tire , so no one was was prepared for me when I arrived , however George Wolfe welcomed me with a big warm smile ! He made sure I was taken care of fast & efficiently as possible as I had to pick my child up soon! Kudos & I will highly recommend him to everyone for a top notch service experience ! More

Awesome experience! Best customer service! My experience with employees at Heritage VW was just AWESOME. Marcos Escobar really went out of his way to get me the price I wanted on a used 2017 My experience with employees at Heritage VW was just AWESOME. Marcos Escobar really went out of his way to get me the price I wanted on a used 2017 GTI. Marcos is a true professional, customer service minded salesman who will do his best to meet the customer needs. I really want to give high praise for Marcos, Tyrone and Yancy who were very professional, patient, and honest to me. Marcos is more than just a car sales guy for me. We shared a meal together and talked about out family. He really cares!! Thanks for an awesome car buying experience guys! More